Topic:"Disconnection Procedures" in M12527

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE (1) Where a customer advises the Company that all or a portion of his bill or any matter relating to the provision of electric service is in dispute, the Company shall: - (a) record the date, time...

AI summary This section outlines the process for handling disputes regarding electric service billing. It requires the company to investigate and attempt to resolve disputes informally. If unresolved, customers may escalate to a Dispute Resolution Officer, with the right to appeal to the Board within 12 days. Disconnection is prohibited during this period.

PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 November 6, 2025 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12527 – DRO Appeal – MacKay Kincaid-W...

AI summary MacKay Kincaid-Webster is appealing a decision by the Dispute Resolution Officer (DRO) regarding a disconnection of service and billing dispute with Nova Scotia Power Inc. The DRO requested NS Power to provide its position and relevant account documentation. The Board has directed NS Power to file a response by November 6, 2025.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 325336 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to file a response to an appeal by November 6, 2025, and has directed NS Power to hold disconnection notices until a decision is made. The appellant is given 10 business days to reply to NS Power's response.

The following table summarizes some of the key events in the evidence before the Board: Date Event July 7, 2023 You started account # with NS Power, meter #2375938. June 2024 You enrolled in the Equal Biling plan with NS Power. Your Equal...

AI summary The text outlines a customer's billing history with NS Power, including enrollment in the Equal Billing plan, adjustments to the billing amount, meter readings, disconnection of service, and an appeal process involving the DRO and the Board. The meter was later tested and confirmed to be operating within accuracy limits.