Order requested The appellant says that the Board should order NSPI to produce a bill based on data recorded in the meter for the disconnection date.
AI summary The appellant is requesting that the Board order NSPI to produce a bill based on meter data for the disconnection date.
PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 November 27, 2025 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12554 – DRO Appeal – Ralph Doncaster...
AI summary This letter from the Nova Scotia Energy Board directs NS Power to respond to an appeal by Ralph Doncaster against a DRO decision. The appeal relates to a service disconnection and a closing bill issued in May 2025. Confidential attachments include the DRO file, customer account details, and billing information.
Reply to IR-1: - a) Jackie Doncaster is my wife. - b) Jackie and I purchased the rental property in 2017. - i. We have never lived at the property. - c) We included power with the rent until May of 2025. - d) I contacted NSPI and requested...
AI summary This reply to IR-1 provides details about a rental property purchased in 2017, where the owners included power in the rent until May 2025. The tenant moved in before May and was allowed to do so prior to assuming the power account. The owners contacted NSPI to request a disconnect date of May 9, 2025.
Reply to IR-3: I was not aware of the procedure. When I placed the disconnect order, I was told the final meter reading would be done on 2025-05-09.
AI summary The individual was unaware of the procedure and was informed that the final meter reading would be conducted on May 9, 2025, following the placement of a disconnect order.
Request IR-4: Reference Exhibit D3 NS Power's Response to Appeal. Page 1 states a tenant at the customer's rental property scheduled a connection. This request automatically triggered the disconnection of the customer's service. - a) Were...
AI summary The document references a disconnection triggered by a tenant's scheduled connection at a rental property. It asks whether the customer was contacted by NS Power before the disconnection and if they are enrolled in the Automatic Landlord Program.
suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 325705 By copy of this letter, the Board reques...
AI summary The Nova Scotia Energy and Utility Board has requested NS Power to respond to an appeal by a customer, providing relevant documents and a response to the customer. The appeal process includes a 10-business-day reply period for the customer and a directive to NS Power to hold disconnection notices until the appeal is resolved.
Request IR-1: - Reference Exhibit D3 NS Power's Response to Appeal. Page 12 contains the statement of account and pages 30 – 35 contain the invoices of the account. - a) Who is Jackie Doncaster and what is the relationship to you? - b) Do...
AI summary The text contains a series of questions related to a property and its energy service, including inquiries about ownership, tenancy, disconnection of service, and vacancy periods. The questions are directed at an individual named Jackie Doncaster and are likely part of a regulatory or legal proceeding involving NS Power.
Request IR-4: - Reference Exhibit D3 NS Power's Response to Appeal. Page 1 states a tenant at the customer's - rental property scheduled a connection. This request automatically triggered the disconnection - of the customer's service. - a)...
AI summary A tenant scheduled a connection at a rental property, which triggered the disconnection of the customer's service. The customer is being asked if they were contacted by NS Power prior to the disconnection and if they are enrolled in the Automatic Landlord Program.
Request IR-3: - c) How often does the NS Power system obtain meter readings from AMI meters prior to the cyber security event (hourly, daily, weekly etc.)? - d) What was the last date that the customer's AMI meter sent a reading to NS Powe...
AI summary The document includes several requests related to meter reading practices, account closure procedures, and disconnection policies by NS Power. It also raises questions about the accuracy of meter readings and the handling of customer accounts following a cyber security event.
Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →