Topic:"Disconnection Procedures" in M12556

Eugene Van Den Berg After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between...

AI summary Eugene Van Den Berg, as a Dispute Resolution Officer (DRO), outlines his role in resolving disputes between Nova Scotia Power (NSP) and customers. The customer disputes a September 2025 bill, claiming inaccuracies in usage calculations and requesting a credit adjustment. Meter readings were estimated for May and June 2025, but have since been reconciled with an actual reading in September 2025.

The following table summarizes some of the key events in the evidence before the Board: Date Event Nov 3, 2025 You contacted the DRO to dispute your bill and requested that your power be connected to a new address. Nov 3, 2025 The DRO resp...

AI summary The text outlines a customer's dispute with NS Power over a bill and a request to connect power to a new address. The DRO was involved in resolving the dispute, and the customer appealed the DRO's decision to the Board. The usage data from the customer's account is summarized in a table, showing usage and account balances over time.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 325708 By copy of this letter, the Board reques...

AI summary The Nova Scotia Energy and Utility Board has requested NS Power to file a response to an appeal and provide relevant documents. The appeal process is outlined, with timelines for responses and disconnection notices being placed on hold until a decision is made.

The following table summarizes some of the key events in the evidence before the Board: Date Event Nov 3, 2025 You contacted the DRO to dispute your bill and requested that your power be connected to a new address. Nov 3, 2025 The DRO resp...

AI summary The text outlines a customer's dispute with NS Power regarding their electricity bill and the process of connecting power to a new address. It includes a timeline of events involving the DRO and NS Power, as well as a detailed summary of the customer's electricity usage over time.