Topic:"Disconnection Procedures" in M12561

PARTIALLY CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12561 – DRO Appeal – Daviyaun Talbot Dear Ms. Wallace: In the Nova Scotia Energy Board's(Boar...

AI summary This letter from the Nova Scotia Energy Board directs Nova Scotia Power Inc. to respond to an appeal by Mr. Daviyaun Talbot regarding a disputed billing decision. The appeal concerns continued billing after Mr. Talbot was evicted in 2021 and did not inform NS Power of service termination, resulting in an outstanding balance of approximately $2,000.

[email protected] From: Davivaun Talbot Sent: November 13, 2025 12:22 PM To: Subject: [email protected] Charges for unused services Hello. In 2021, I was evicted from an apartment on a hotel for a few weeks until...

AI summary Davivaun Talbot was charged by NS Power for electricity used at an apartment they were evicted from in 2021. They are disabled and did not know they needed to discontinue services, and now face a $2,000 bill. They are seeking clarification on whether documentation like an eviction order can help dispute the charges.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 325784 By copy of this letter, the Board reques...

AI summary The Nova Scotia Energy and Utilities Board is requesting NS Power to respond to an appeal by a customer. The appeal involves a disconnection notice, and NS Power is directed to hold any disconnection notices on hold until the Board issues a decision. The response is due by December 2, 2025.

Request IR-4: - At any point in 2021 or thereafter, did you attempt to contact NS Power to request disconnection, - transfer of service, or to advise of the eviction? If so, please provide dates, correspondence, or - call records.

AI summary Request IR-4 asks if NS Power was contacted in 2021 or later regarding disconnection, transfer of service, or eviction notification, requesting details such as dates, correspondence, or call records.

Request IR-5: - Prior to this dispute, were you aware that NS Power requires direct notice from the customer of - record before discontinuing service?

AI summary The document text includes a question regarding whether NS Power requires direct notice from the customer of record before discontinuing service, prior to a dispute.

Request IR-8: - a) During the 2021–2022 period when charges accrued, did NS Power issue disconnect notices? - b) If not, please explain why particularly given that the customer was evicted and apparently not paying. - c) Does NS Power ever...

AI summary The document contains two requests (IR-8 and IR-9) directed at NS Power regarding disconnection procedures and customer liability. IR-8 asks about disconnection notices during 2021–2022, retroactive service termination, and NS Power's policies in cases of eviction. IR-9 inquires about NS Power's communication to customers regarding liability for service until termination is requested.