Topic:"Disconnection Procedures" in M12563

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE (1) Where a customer advises the Company that all or a portion of his bill or any matter relating to the provision of electric service is in dispute, the Company shall: - (a) record the date, time...

AI summary The regulation outlines the process for handling disputes over electric service billing. Customers must notify the company of disputes, and the company is required to investigate and attempt to resolve the matter informally. If unresolved, the dispute may be escalated to a Dispute Resolution Officer, with the customer having 12 days to appeal the decision to the Board before disconnection can occur.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 325834 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to respond to an appeal by a specific deadline and has directed NS Power to hold disconnection notices on a property pending a decision. The appellant is given 10 business days to reply to NS Power's response.