Topic:"Disconnection Procedures" in M12600

Minister of Energy – Accountability for Nova Scotia Power (NSEB M12600) NSPI Responses to Consumer Advocate Information Requests 1 Request IR-5: 31 with an outstanding balance. Collection attempts are triggered according to a NS Power 1 Du...

AI summary The document outlines NSPI's response to information requests regarding customer collection practices, including the use of a Dunning Matrix to determine risk levels and collection timelines for low and high-risk customers. It also notes that no active customer accounts have been sent to credit collection agencies.

NON-CONFIDENTIAL 1 (b) As noted in response to CA IR-8, NS Power adopted an approach to mitigating harm to 2 customers that adhered to, and in many cases exceeded, the standard recommended 3 measures that organizations across all industrie...

AI summary NS Power outlines measures to mitigate customer harm post-cybersecurity incident, including no late fees, no disconnections for non-payment, and offering interest-free payment plans. These actions align with industry standards and aim to reduce financial and service impacts on customers.