Topic:"Disconnection Procedures" in M12633

Power but not on the Customer. Customers may appeal my Decisions (within 12 days of receipt of Final Written Decision) to the Board. Your Dispute in summary is: that you had service from N.S.Power af f (Account # a). that your dispute is t...

AI summary The customer disputes N.S.Power's claim of owing money, citing that they moved out in August 2023 and that ongoing service charges were not transferred to their bankruptcy proceeding. N.S.Power claims the customer did not request disconnection, and the service was disconnected when another customer connected on 21 November 2023. NSUARB Regulation 2.2 is referenced, stating the customer remains liable until disconnection is requested.

Please accept the following summary of activities and communications pertaining to the December 16, 2025 DRO decision being appealed by Mr. Howatt: • January 4, 2024 – Mr. Howatt contacted NS Power regarding his bankruptcy declared on Augu...

AI summary Mr. Howatt appealed a December 16, 2025 DRO decision related to his bankruptcy declared on August 8, 2023. He contacted NS Power in January 2024 to address account responsibilities, but NS Power requested documentation from his trustee and confirmed the account had been disconnected with a closing bill generated in November 2023.

hat the collection agency should not be contacting the customer about that account. NS Power confirmed with the Credit Department that the agency had no information on the other account but did have details on Mr. Howatt's account, and the...

AI summary Mr. Howatt disputed a debt claim by NS Power after declaring bankruptcy, stating he did not authorize power in his name post-bankruptcy. NS Power confirmed the debt was related to his account and advised him to contact his trustee. The DRO was involved in the matter, requesting documentation from NS Power.

Howatt DRO Appeal (NSEB M12633) NSPI Responses to NSEB Information Requests 1 Request IR-1: 29 (or the customer of record requests disconnection). When an incoming customer applies, 1 NS Power issues a new connection order and the existing...

AI summary The text discusses NS Power's interpretation of the definitions of 'customer' and 'occupant' under the Regulations. It emphasizes that a 'customer' is defined based on a service relationship created through a deemed agreement, while 'occupant' refers to someone with the right to occupy premises, without creating a service relationship or liability.

Request IR-4: - a) Prior to this dispute, were you aware that NS Power requires direct notice from the customer of record before discontinuing service? - b) At the time of your bankruptcy filing, were you advised by your Trustee, or otherw...

AI summary The text contains two questions related to NS Power's service discontinuation policies and the implications of bankruptcy on utility accounts. It focuses on whether the customer was aware of NS Power's requirement for direct notice before service discontinuation and whether they were informed about the impact of bankruptcy on utility accounts.