Topic:"Disconnection Procedures" in M12733

(2) DOMESTIC CUSTOMERS - (a) In those cases where a domestic customer does not dispute liability for the amount in arrears and the domestic customer is unable to pay the amount in arrears, the Company shall offer the customer the opportuni...

AI summary The text outlines procedures for domestic customers in arrears, including offering payment agreements with repayment terms up to 24 months, conditions for written agreements, disconnection protocols, and interest accrual rules. Amendments to agreements are restricted under specific circumstances.

Direction to take meter out of service Ordre de mettre un compteur hors service 22 (1) Le directeur qui a des motifs raisonnables de croire que cette mesure est nécessaire, compte tenu des exigences de la présente loi et des règlements rel...

AI summary The regulation grants the director authority to order a meter's removal if reasonable grounds exist, based on legal and regulatory requirements. The owner must comply with the written notice issued by the director. This provision outlines procedural obligations for meter deactivation.

NON-CONFIDENTIAL 1 Request IR-08: 2 3 Page 6 of NS Power's response to the appeal (Exhibit L-7) states that it accepts the Dispute 4 Resolution Officer's (DRO) direction for a 24-month payment plan based on payment of 5 $594/month ($496 us...

AI summary The document discusses a payment plan established by NS Power for Mr. Lincoln following a decision by the DRO dated March 6, 2026. It also addresses a payment made on June 4, 2024, to 'secure their account' and requests an explanation of the rationale and authority behind such payments.

agreement does not mean that the electricity charges are void or that the arrears must be erased. The electricity was still consumed at the property and remained payable. NS Power's account notes (Exhibit L-7, Attachment 3) indicate that t...

AI summary The document discusses NS Power's billing arrangements and disputes, emphasizing that electricity charges remain payable even during disputes. It clarifies that the Regulations do not halt billing during an appeal and that ongoing service continues to be billed. The Board also rejects claims of fraud, stating there is no evidence of intentional manipulation or falsification.

rties can agree on. That arrangement should clearly separate current monthly electricity usage from repayment of arrears so that there is no further confusion about what the monthly amount represents. The Board recognizes that this is not...

AI summary The Board has denied the appeal regarding incorrect billing by NS Power, finding no evidence that NS Power billed incorrectly or failed to follow the regulatory framework. However, a reasonable repayment arrangement for arrears over up to 24 months is directed.

file reviewed by the DRO in reaching its decision, including any supporting information and comments NS Power wishes the Board to consider. NS Power must also provide a copy of their response to you. As the appellant, you will have 10 busi...

AI summary The Board outlines procedural steps for a regulatory appeal, requiring NS Power to submit documents and allowing the appellant 10 business days to respond. The Board directs NS Power to halt disconnection notices pending a decision and invites inquiries. Lisa Wallace, Chief Clerk of the Board, signs the directive.

, and the absence of a signed agreement does not mean that the electricity charges are void or that the arrears must be erased. The electricity was still consumed at the property and remained payable. NS Power's account notes (Exhibit L-7,...

AI summary The Registrar's Certificate discusses the ongoing responsibility to pay electricity charges despite disputes and the absence of a signed agreement. It clarifies that billing continues during disputes and that the evidence does not support claims of fraud. The Board considered the argument that billing should stop during the appeal but emphasizes that regulations do not halt billing.