Topic:"Disconnection Procedures" in M12777

ESTIMATED METER READING If the Company is unable to obtain a meter reading due to circumstances beyond its control, or due to the failure of the Customer to return a post card reading, then the amount of power and energy used by the Custom...

AI summary The Company must estimate meter readings when unable to obtain actual readings due to uncontrollable circumstances or customer failure. Five consecutive estimated readings require customer arrangements for proper meter reading; failure may result in service disconnection or meter relocation per Regulation 4.1. Adjustments are made if actual readings are later obtained.

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE (1) Where a customer advises the Company that all or a portion of his bill or any matter relating to the provision of electric service is in dispute, the Company shall: - (a) record the date, time...

AI summary The regulation outlines steps for resolving disputed electric bills. The Company must investigate disputes, inform customers, and attempt informal resolution. Customers must pay undisputed arrears within five days; failure leads to disconnection. Disputes unresolved internally may be appealed to the Board via the Dispute Resolution Officer, with a 12-day appeal period before disconnection can occur.

file reviewed by the DRO in reaching its decision, including any supporting information and comments NS Power wishes the Board to consider. NS Power must also provide a copy of their response to you. As the appellant, you will have 10 busi...

AI summary The Board directs NS Power to halt disconnection notices pending a decision. The appellant has 10 business days to respond to NS Power's submission. The process involves reviewing documents, considering appeals, and ensuring compliance with regulatory procedures.

Request IR-6: On June 27, 2026, Mr. Adam wished to have the meter tested by NS Power's testing facility first, reserving the option to have it later tested by Measurement Canada. NS Power confirmed on July 13, 2026, that it will arrange fo...

AI summary Mr. Adam requested that his meter be tested by NS Power before potentially being tested by Measurement Canada. NS Power confirmed it will arrange for the test to be completed by July 16, 2026. The request includes inquiries about the test results and instructions for testing by Measurement Canada.