Topic:"Disconnection Procedures" in M12784

Matter: Nova Scotia Power Inc. - 2025 Annual Performance Standards Report

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Disconnection Procedures across all matters →

N-12025 Report 1 passage

Section 65

so filled to 14 capacity with customers on hold. Polite disconnects may occur during the peak of a severe 15 weather or outage event. 16 17 Figure 15 - Historical Polite Disconnect Rate Year Polite Disconnect Rate (%) Target 2020 0.18 ≤10...

AI summary The 2025 Polite Disconnect Rate increased to 3.64% due to a April 2025 cyber incident limiting trunking capacity at NS Power's contingency contact centre. The rate dropped to 1.15% after May 8 when a new platform was implemented, aligning with past performance. The 2022 spike (3.49%) was linked to Hurricane Fiona.

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