Topic:"Disconnection Procedures" in M12972

Matter: NSPI Complaint - Billing Issues - David Nickerson

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Disconnection Procedures across all matters →

103091Appellant Response to Decision - Redacted 1 passage

Disputed balance and service

Disputed balance and service For the record, on Wednesday, July 29, 2026, I received an email from Nova Scotia Power indicating a balance in the range of approximately $1,400. I am waiting for my latest official bill to appear on my online...

AI summary The customer disputes a $1,400 balance on their account, citing estimated billing and unresolved adjustment/credit issues. They intend to pay undisputed charges but seek guidance from the Board on disconnection risks and whether Nova Scotia Power should refrain from disconnecting service while the complaint is under review.

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