Topic:"Disconnection Procedures" in M12984

entification bearing my permanent Brampton address. After February 17, 2026, Nova Scotia Power also knew from its own records that a new customer had taken responsibility for service at the apartment. I do not assert that Nova Scotia Power...

AI summary The text discusses a customer's experience with Nova Scotia Power regarding communication about an outstanding balance and the lack of clarity in the notice process. The customer was not adequately informed about the remaining balance or the referral to collections, leading to confusion about payment requirements.

GROUND 2 - LACK OF INFORMED CONSENT TO OPEN-ENDED POSTPAID BILLING I established service with Nova Scotia Power in August 2025 using a security deposit, because I understood this to be a deposit-secured arrangement. I did not knowingly con...

AI summary The customer alleges that Nova Scotia Power did not provide informed consent for an open-ended postpaid billing arrangement, as they were not clearly advised of the indefinite service continuation or the formal cancellation process. They also claim they were not given written confirmation of their verbal disconnection notice in November 2025.

GROUND 3 – DISCONNECTION NOTICE GIVEN IN NOVEMBER 2025, NOT ACTIONED In November 2025, I contacted Nova Scotia Power by phone from Cape Breton Regional Hospital, where I was employed at the time, to provide notice that I would be vacating...

AI summary The individual notified Nova Scotia Power in November 2025 of their intent to vacate and request account closure, but the request was not acted upon. The account remained active until February 2026. The individual is requesting all call logs and internal records from that period to confirm the handling of their disconnection request.

Jaspreet Singh Somal After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute betwee...

AI summary The dispute involves a customer, Jaspreet Singh Somal, who claims they vacated a property and requested disconnection of service, but were billed for service up to February 2026. N.S.Power denies receiving a disconnection request and states the service was disconnected when a new occupant connected service.

Get Outlook for iOS From: Customer Relations < [email protected]> Sent: Wednesday, 08 July 2026 18:46:11 To: [email protected] Customer Relations Subject: RE: DRO 6 July Open Dispute re Jaspreet Singh Account Mr. Fa...

AI summary NS Power has disconnected service for Jaspreet Singh's account due to non-payment, and the outstanding balance has been referred to a collection agency. Jaspreet Singh has provided consent for NS Power to release account information to the DRO for dispute resolution.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 331935 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to file a response to an appeal by August 6, 2026, and has directed NS Power to hold disconnection notices on the property until a decision is made. The appellant will have 10 business days to reply to NS Power's response.