Topic:"Distribution" in M12730

On Jan 7th, 2026, the customer requested NSPI to investigate the recent power events that have occurred at their home. The customer reported low voltage during colder weather conditions impacting the operation of their electrical heating a...

AI summary A customer contacted NSPI on January 7th, 2026, to investigate recent power events at their home, reporting low voltage during colder weather that affected the operation of their electrical heating and appliances.

The following table provides standard voltage limits for the customer's service, as per NSPI Regulations: Min Max Normal Operating Limits 110/220V 125/250V Extreme Operating Limits 106/212V 127/254V REDACTED Nichols Customer Complaint Atta...

AI summary The text provides standard voltage limits for customer service as per NSPI Regulations and includes a redacted attachment related to a customer complaint.

Extreme operating conditions: Where voltages lie outside the indicated limits for normal operating conditions, but within the indicated limits for 1 2 extreme operating conditions, improvement or corrective action should be taken. 21 22 (a...

AI summary The document discusses extreme voltage conditions and the measures taken by NS Power to monitor and address them. It references the CSA standard and mentions the installation of remote communication devices for improved monitoring. Requests and responses related to service wire replacement are also included.

e during the period remained within acceptable extreme voltage limits. NS Power provided a copy of the Power Quality Report to highlight the voltage fluctuation during the January cold weather events. NS Power further explained that the lo...

AI summary NS Power explained that voltage fluctuations during cold weather were due to overloading on distribution feeder 92H-331, not customer loading. They plan to address the issue through capital projects like the Tidewater Substation upgrade. NS Power also provided details on voltage standards and monitoring practices, noting that no time limits are set for operating under extreme voltage conditions.

Power Quality Monitoring Devices on Secondary Voltage Supply With respect to the Board's directive to "install power quality monitoring devices on the secondary voltage supply of feeder 92H-331," NS Power respectfully seeks to clarify the...

AI summary NS Power seeks to clarify the monitoring capabilities available for the secondary voltage supply of feeder 92H-331, proposing that the combination of real-time primary feeder monitoring and AMI-enabled customer meter voltage monitoring fulfills the Board's directive.