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Topic/Matter Intersection

Topic:"Emergency Response" in M12376

Matter: Review of NS Power Performance Standards
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99079Terms of Reference - Attachment to letter 1 passage
Background regarding existing performance standards related to reliability, customer service and storm response[3](#page-1-1) p. p. 1
://nserbt.ca/sites/default/files/M11627%20Decision%20Letter.pdf) September 9, 2024. directing that the matter (M10279) proceed by way of a paper hearing and a timetable for that process was provided. The NSUARB's decision in matter M10279...

AI summary The NSUARB directed NS Power to develop customer-level reliability data and updated performance standards for 2022 to 2026. The current standards lack coverage for delays in work orders and pole relocation. Adverse weather response standards include customer notification, call handling, ETR updates, and outage reporting for large-scale events.

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