Section 7
mption does not deviate from the general pattern observed in periods supported by actual meter readings. This is particularly observed when you compare 2023 and 2024 which were based on true readings. Normally customers can use the "MyEner...
AI summary The Board acknowledges the difficulty in understanding increased electricity usage due to the unavailability of the 'MyEnergy Insights' service during a cyber incident. However, it emphasizes that the meter is the official measuring point and that NS Power is not responsible for internal home usage factors. The Board must assess whether electricity was delivered and measured properly, not the efficiency of internal home usage.