Topic:"Energy Efficiency Financing" in M12797

ings North onstituency Office Mr. Farmer 495 N. Brokop NSP DRO Halifay NS liv I am heating a living area of 20' x 35', a short hallway to toldown at bathroomy. I have 2 heat pumps and on collect days 2 nee a wood stove. Jor Nov and Dec 202...

AI summary A customer is reporting an issue with their heating costs, noting a significant increase in their electricity bill during the winter months. They use two heat pumps and a wood stove, and are concerned about the discrepancy in billing rates and the cost of running their heating systems.

mption does not deviate from the general pattern observed in periods supported by actual meter readings. This is particularly observed when you compare 2023 and 2024 which were based on true readings. Normally customers can use the "MyEner...

AI summary The Board acknowledges the difficulty in understanding increased electricity usage due to the unavailability of the 'MyEnergy Insights' service during a cyber incident. However, it emphasizes that the meter is the official measuring point and that NS Power is not responsible for internal home usage factors. The Board must assess whether electricity was delivered and measured properly, not the efficiency of internal home usage.