Section 52
th our customer care team by phone, email and in-person, and also shared more broadly with customers through social and traditional media channels, including local radio announcements. • Since the launch of the smart meter network in 2019,...
AI summary Following a cyber incident, Nova Scotia Power reverted to a seasonal logic mechanism in its CIS system for estimating missing meter reads, leading to potential overestimation of bills. The company has since conducted weekly analysis to ensure estimates remain aligned with 2024 usage levels, mitigating overestimation risks.