Topic:"Energy Efficiency Resource Assessment Model" in M12797

mption does not deviate from the general pattern observed in periods supported by actual meter readings. This is particularly observed when you compare 2023 and 2024 which were based on true readings. Normally customers can use the "MyEner...

AI summary The document discusses the accuracy of electricity usage data during a period affected by a cyber incident, which caused the 'MyEnergy Insights' service to be unavailable. The Board emphasizes that the absence of this information does not validate the correctness of the electricity bill, as the meter is the official measuring point for electricity delivery.

ings North onstituency Office Mr. Farmer 495 N. Brokop NSP DRO Halifay NS liv I am heating a living area of 20' x 35', a short hallway to toldown at bathroomy. I have 2 heat pumps and on collect days 2 nee a wood stove. Jor Nov and Dec 202...

AI summary A customer in Nova Scotia is reporting an issue with their heating costs, which they believe are unfairly high. They use two heat pumps and a wood stove during cold days. They received an estimated bill of $3.07 per day for the first two months of winter and $20.31 per day for the next two months, despite similar temperatures. They turned off the larger heat pump due to the high cost and are now relying on the wood stove. They are requesting a meter reading and an investigation into the billing.

mption does not deviate from the general pattern observed in periods supported by actual meter readings. This is particularly observed when you compare 2023 and 2024 which were based on true readings. Normally customers can use the "MyEner...

AI summary The Board acknowledges the difficulty in understanding increased electricity usage due to the unavailability of the 'MyEnergy Insights' service during a cyber incident. However, it emphasizes that the meter is the official measuring point and that NS Power is not responsible for internal home usage factors. The Board must assess whether electricity was delivered and measured properly, not the efficiency of internal home usage.