HomeEnergy EfficiencyM12338Evidence
Topic/Matter Intersection

Topic:"Energy Efficiency" in M12338

Matter: NSPI DRO Appeal - Smart Meter Issues - Sherry Dennis
9 passages 5 documents

Energy Efficiency across all matters →

D-1Notice of Appeal (redacted) 2 passages
CERTIFICATE OF MEASUREMENT DISPUTE INVESTIGATIONS FINDINGS p. pp. 2-5
CERTIFICATE OF MEASUREMENT DISPUTE INVESTIGATIONS FINDINGS GENERAL INFORMATION Customer Name and Address Case Number SD DARTMOUTH NS B2X 2N3 0 11 0005 004 7.4 2-E-2025-034 Account Number 2366958-3 Contact Name Telephone Number SD (902) Con...

AI summary The Certificate of Measurement Dispute Investigation found no discrepancies in the meter records and billing information for account 2366958-3. The investigation concluded that the meter readings and seals were within prescribed limits as per section 31 of the Electricity and Gas Inspection Regulations.

Apps p. p. 5
Apps Meter Number 2553403 Read Date 4/24/2025 12:00:00 AM Meter Read 1501.360 Meter Usage Read Type kWh Consumption 2056066 6/2/2024 12:00:00 AM 83858.118 17.984 kWh Consumption 2056066 6/1/2024 12:00:00 AM 83834.323 23.795 kWh Consumption...

AI summary The document presents a table of meter readings for multiple dates, showing the meter number, read date, meter read value, meter usage, and read type. The data reflects electricity consumption in kilowatt-hours (kWh) for a specific meter over a period of time.

D-2DRO Decision d. June 2, 2025 (redacted) 2 passages
Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) Telephone (902) 428-6202, Toll-free 1-877-428-6202, Fax (902) 835-7744 [email protected]
n 12 days of receipt of Final Written Decision) to the Board. Your Dispute in summary is : that you have service at Dr (Account ; that you dispute Kwh consumption billed to you by N.S.Power; that you believe that your serving meter was fau...

AI summary The dispute involves a customer who disputes the accuracy of their electricity meter and the associated billing by N.S.Power. The meter was tested by N.S.Power and found to be within accuracy limits, and later tested by Measurement Canada, which also confirmed compliance. The customer is requesting a credit of $600.00 to $1000.00 to clear outstanding balances.

Travis Tabor
Travis Tabor - The fact that they continue to encourage customer to sign up and access "My Energy Insights" when multiple NS Power Reps have admitted there is no way they can actually tell what is using the power - they guess on the amount...

AI summary The customer criticizes NS Power for allegedly misleading customers with inaccurate energy usage data and inadequate billing practices. They mention the use of the 'My Energy Insights' program, which they claim is unreliable. The customer also requests a credit and monthly meter readings to ensure billing accuracy.

99271Board Decision Letter - Redacted 2 passages
Below is a summary of your bills provided by NS Power in responding to the Board's information request IR-1. p. p. 3
Below is a summary of your bills provided by NS Power in responding to the Board's information request IR-1. Bill date Service period Usage (kWh) Daily usage Energy charges Amount due (incl. balance (kWh/d) owing from previous bill) Aug 24...

AI summary The document provides a summary of energy bills from NS Power, highlighting an increase in energy consumption during the winter months, with the largest increase observed between December 2024 and February 2025. Usage increased from 2,730 kWh (2022/23) to 5,472 kWh (2024/25), with daily usage ranging from 51 to 139 kWh.

Preamble p. pp. 3-4
(averaged 86.9 kWh/day) between December 18, 2024, and February 19, 2025, vs. 16 to 81 kWh/day (averaged 56.1 kWh/day) during the same period the year before. As the DRO mentioned in his decision, NS Power's responsibility is to deliver po...

AI summary The document discusses energy usage discrepancies and billing practices, noting that NS Power is responsible for delivering power but not for on-premise consumption. It also addresses the use of 15-minute billing cycles and customer options for dispute resolution.

98892Dennis Reply to NSPI Response Redacted 2 passages
Confidential Answer - Pg. 5 p. p. 8
ndicating smart meters are not reliable. There are too many of us to all be lying – as implied by NS Power. 'Gunning' for answers: The mystery of Dave Gunning's sky-high power bill - Halifax Examiner I am still requesting a one-time credit...

AI summary The customer disputes a high power bill, requesting a one-time credit, and questions the reliability of smart meters. They express frustration with the process requiring them to first deal with the DRO before the Board, which they argue lacks authority on consumption issues, and suggest Civil Court as an alternative. They also challenge NS Power's claim that hackers may be responsible.

Urgent Appeal Regarding Nova Scotia Power's Billing Practices, Infrastructure Failures, and Lack of Government Accountability p. p. 8
Urgent Appeal Regarding Nova Scotia Power's Billing Practices, Infrastructure Failures, and Lack of Government Accountability To Whom It May Concern, I am writing on behalf of thousands of concerned Nova Scotians regarding the intolerable...

AI summary This urgent appeal highlights concerns about Nova Scotia Power's billing practices, infrastructure issues, and the lack of government accountability. Residents report excessive and unexplained bills, rate increases, and problems with smart meters, causing financial and emotional distress.

99271Board Decision Letter - Redacted 1 passage
Preamble p. pp. 3-4
(averaged 86.9 kWh/day) between December 18, 2024, and February 19, 2025, vs. 16 to 81 kWh/day (averaged 56.1 kWh/day) during the same period the year before. As the DRO mentioned in his decision, NS Power's responsibility is to deliver po...

AI summary The document discusses energy consumption discrepancies between two periods, clarifying NS Power's responsibility and the irrelevance of previous occupants' usage data. It also explains the 15-minute billing cycle and clarifies that customers are not forced to use the DRO process before pursuing legal action.

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →