Topic:"Energy Efficiency" in M12413

December 18, 2025 Dear Adam Bowser, Re: Account No. Meter No. 2241226 We are writing to confirm the results of your recent meter test. This test was conducted following your inquiry about electrical usage at your premises. Per our meter te...

AI summary NS Power confirmed that a meter test conducted at an accredited facility showed the meter is operating within prescribed accuracy limits. The customer is informed of the option to request a further test by Measurement Canada within six months at a fee of $46.00, with a potential credit if the meter is found inaccurate.

• July 24, 2025 – Mr. Bowser appealed the DRO's decision with the NSEB. NS Power agrees with the DRO's decision that NS Power has appropriately billed Mr. Bowser. Following the cyber incident, NS Power was temporarily unable to access mete...

AI summary NS Power provided an explanation for billing discrepancies caused by a cyber incident, which led to estimated billing and manual meter reading. Mr. Bowser appealed the DRO's decision, but NS Power agrees with it. The discrepancies were reconciled in the July bill, and the account balance is now accurate. NS Power apologizes for the confusion and offers to review the details with Mr. Bowser.

Good afternoon Below I will reattach the screen capture of my Bank statement that has been summarized as all payments made to Nova Scotia power for the year of 2025. As you can see each month I have sent them, as stated between 250-300 dol...

AI summary The customer has paid Nova Scotia Power (NSP) over $1900 for electricity in 2025, but claims they are still being asked for more money. They argue that their energy consumption has decreased due to more efficient utilities and the use of wood for heating, and that NSP is using outdated meter readings to dispute their payments.

Request IR-1: - Please provide more information about Mr. Bowser' account with NS Power for - a) When did the account start? - b) When was meter #2241226 installed at the property? What type of meter is it? - c) Was meter #2241226 tested b...

AI summary Request IR-1 seeks detailed information about Mr. Bowser's account with NS Power, including account start date, meter installation and testing, maintenance schedules, and usage and payment data from January to August 2025.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Hello. My apologies I made an error in the dates, I...

AI summary The email discusses a customer's confusion regarding a discrepancy in energy usage readings, noting that their usage has nearly doubled despite no significant changes in appliance efficiency or heating. The customer also apologizes for an earlier error in dates. The email is part of a formal complaint process with the Nova Scotia Energy Board (M12413).