Topic:"Energy Efficiency" in M12544

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien I would also like it noted that a NS Power employee...

AI summary Leslie Axford reports that a NS Power employee replaced her meter, resulting in a large discrepancy in readings. She is concerned about the accuracy of meter estimates and their impact on her bills. Maryna Nakhatovych from the Board sent an information request with a deadline of January 5, 2026.

Axford DRO Appeal (NSEB M12544) NSPI Responses to NSEB Information Requests 1 Request IR-1: 2 3 Ms. Axford started account with NS Power at 4 with meter #2056840, on October 25, 2024. 5 6 The Usage Information Report dated October 24, 2025...

AI summary The document outlines information requests related to a meter dispute between Ms. Axford and NS Power, including questions about the type of meter, whether it was tested, and discrepancies in meter readings. The requests also ask about NS Power's account setup process with Ms. Axford.

Meter Number Read Date Meter Read Meter Usage Read Type 2056840 3/30/2024 12:00:00 AM 14896.441 72.756 kWh Consumption 2056840 3/29/2024 12:00:00 AM 14852.527 43.914 kWh Consumption 2056840 3/28/2024 12:00:00 AM 14803.539 48.988 kWh Consum...

AI summary The text presents a series of meter readings for a specific meter number over multiple dates, showing the meter read and usage in kilowatt-hours. The data indicates consumption patterns over time, with varying usage levels recorded.

BACKGROUND AND SUBMISSIONS You have an account with NS Power for your property at , that you purchased in 2024. Your complaint has several parts to it. You feel your bills are unreasonably high and that you should receive a refund for your...

AI summary A customer submitted a complaint regarding high NS Power bills, requesting a refund for a $2,142 July bill, concerns about meter accuracy following a cyber incident, and incorrect classification as a seasonal customer. The bill includes charges for energy, streetlight rental, and a one-time connection fee, with some charges based on estimated meter reads.

NS Power Bills – Leslie Axford, Account Bill Date Balance Owing Energy Charges HST and Other Amount Due Seasonal Billing 1 Oct 25/2024 - - 12.65 12.65 2 Nov 4/2024 (Oct to Nov) 12.65 75.25 30.35 118.25 3 Dec 12/2024 (Nov to Dec) - - 26.78...

AI summary Leslie Axford received an unusually high energy bill of $2,141.86 in July 2025, which they attribute to being mistakenly placed on a seasonal billing plan and an estimated bill due to a cyber incident. They argue the bill is inflated and that the refund provided was insufficient. NS Power offered a $100 goodwill credit, which Axford found inadequate. A meter test confirmed it was operating within accuracy limits.

for meter testing. You agreed to a meter test that was done on December 16, 2025. NS Power provided the Board with the test results on December 22, 2025, and it showed the meter was working properly. I understand your frustration for not b...

AI summary The Board concluded that NS Power's meter was functioning properly and that the customer is responsible for the high energy usage, which occurred on their side of the meter. While the billing was appropriate, the Board noted that NS Power's service was below an acceptable level due to misclassification of the customer as non-seasonal and inadequate communication.