Topic:"Energy Efficiency" in M12732

1223 Lower \'ilater St, Halifax, NS B3J 3SS I From:! 11 Sent: February 19, 2026 10:28 AM To: Customer Relations Cc: [email protected]; Customer Relations Subject: Re: 17 Feb email to the DAO from 8 @ Hunter Cooling re Incorrec...

AI summary The customer, Hunter Cooling, is disputing NS Power's handling of excess solar generation credits, claiming that NS Power is not properly compensating him for electricity generated in excess of his consumption. He asserts that this is a form of theft and insists that NS Power must follow its own rules consistently. The letter references Section 7(4) of the Nova Scotia Electricity Act.

Dispute Resolution Officer _ From: B Sent: February 17, 2026 2:25 PM To: [email protected] Subject: Fwd: Incorrect Bill Hello, I would like to launch a formal dispute against NS Power related to the e-mail that I sent them on...

AI summary A customer, Hunter Cooling, is disputing NS Power for allegedly stealing power generated by his solar system and not properly compensating him. He is dissatisfied with the response received from NS Power's NetMetering department and seeks proper compensation for the power sent back to the grid.

Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From: B Sent:...

AI summary Hunter Cooling is disputing an incorrect bill from NS Power, claiming that the company is not properly compensating him for the power generated by his solar system and sent back to the grid. He is demanding proper compensation and expressing dissatisfaction with the response received from NS Power's NetMetering department.

[Quoted te t hidden] To: "[email protected]" Co: Mr. Farmer, Access for the DRO has been granted on subject The first attachment is a copy of the account ledger for the subject account. The second attachment is a copy of the m...

AI summary NS Power informed the customer that excess electricity generated beyond their annual consumption in 2025 was not purchased and was forfeited. The customer was credited for 1,428 kWh of consumed electricity, while the remaining 2,936 kWh of generated electricity was not compensated. NS Power maintains that the customer has been credited appropriately for generation.

[Quoted te t hidden] B Thu, Feb 19, 2026 at 10:28 AM To: Customer Relations Cc: [email protected], Customer Relations Hello Mr. Farmer, Please let me know when you want me to send you the copies of my previous correspondence w...

AI summary The customer, Hunter Cooling, is disputing NS Power's failure to properly credit him for excessive solar generation in 2024, claiming it is theft. NS Power provided a response citing section 7(4) of the Nova Scotia Electricity Act, which limits compensation for excess generation.

e equivalent to the rate paid by the customer, but is not required to compensate a customer for electricity generated by the customer in excess of the customer's total consumption in a calendar year" In summary, as the intent of net meteri...

AI summary The text explains that excess electricity generated by a customer beyond their annual consumption is not compensated by NS Power, with only the amount equivalent to billed consumption being credited. For 2025, 1,428 kWh was credited, while 2,936 kWh was forfeited. The February settle-up was confirmed as correct, and the billing system pro-rates kWhs if the meter is not read on December 31.

Legislation and Contextual Background On April 22, 2022, amendments to the Electricity Act (Bill 145) introduced the Self-Generation Option (SGO) for NS Power customers. This option allows any customer to install a generator or battery sto...

AI summary Amendments to the Electricity Act (Bill 145) introduced the Self-Generation Option (SGO) for NS Power customers, allowing them to install up to 27 kW of generation or battery storage without formal program enrollment. NS Power is required to purchase electricity up to the customer's annual usage, with excess generation not compensated. Mr. Cooling is under the SGO, and prorated calculations are used to determine compensation for partial billing periods.

March 23, 2026 L. Wallace Although his dispute focuses on his 2025 entitlement, Mr. Cooling suggested to the DRO that he was paid out for his "excess" generation in 2024. Mr. Cooling first became a self-generating customer on February 23,...

AI summary Mr. Cooling became a self-generating customer in February 2024 and generated 10,180 kWh of electricity during the year. He was credited with 7,291 kWh of generation during the billing periods from April to December 2024. At the end of the year, an adjustment of 2,889 kWh was made, resulting in a net meter surplus payout of $511.44. Mr. Cooling clarified that he was not paid for 'excess' generation in 2024, as his net generation was below his net consumption for the year.

M12732 – Nova Scotia Power Inc. – Appeal by Hunter Cooling of a Decision of the Dispute Resolution Officer On March 4, 2026, you filed an appeal with the Nova Scotia Energy Board (Board) regarding a decision made by Nova Scotia Power Dispu...

AI summary Hunter Cooling appeals a decision by Nova Scotia Power's Dispute Resolution Officer regarding compensation for solar generation. The appeal argues that Hunter Cooling was not properly compensated for excess generation in 2025 and seeks a revision to Section 7(4) of the Electricity Act. NS Power asserts that Hunter Cooling did not have excess generation in 2024 and is not required to compensate for excess generation beyond consumption.