Topic:"Grid Modernization" in M12273

terprise resource planning systems—PeopleSoft Payroll, Resource PowerPlan, and Oracle Fusion—to ensure continuity of payroll, financial, and asset Planning (ERP) management operations. Customer Recovery and restoration of advanced metering...

AI summary The document outlines a restoration roadmap for critical systems following a cyber incident at NS Power, including enterprise resource planning systems, customer-facing platforms, and cybersecurity controls, with specific project timelines and completion percentages.

October 1: "NS Power will continue to assess the extent to which the Incident may have an impact on Performance Standards metrics, but can confirm the The Company is on track to following metrics have been impacted: reconnect customer mete...

AI summary NS Power is assessing the impact of an incident on performance standards, including the Regular Business Call Answer Rate and the Percentage of Bills Estimated, which have been affected due to increased call volumes and the unavailability of AMI data.

The Residential Behaviour October 1: "As noted by the NSEB in its letter of September 17, 2025, the ability to provide relevant customer data to EfficiencyOne (E1) has been affected by program will require a the cybersecurity incident. Cus...

AI summary The NSEB noted that a cybersecurity incident has disrupted data flows from NS Power to EfficiencyOne (E1), affecting the Residential Behaviour Program. This has limited E1's access to customer consumption data from AMI meters and the My Energy Insights platform. NS Power is working to restore data flows and is meeting with E1 to discuss interim solutions.

November 3: "The Company continues to coordinate with E1 on demand response (DR) events, which will proceed independently of the TVP program. NS Data flows to evaluate Power will continue to notify E1 of DR events, and E1 will continue to...

AI summary Nova Scotia Power is coordinating with E1 on demand response events, which will continue independently of the TVP program. E1 will administer its DR program, and AMI data will not be available for evaluation during the upcoming winter season. Alternative methods like dataloggers are being used to ensure accurate measurement of commercial events.

alizing the agreement in 2026. The matter is currently open before the NSEB by way of a written hearing proceeding." November 3: "As only AMI data up to March 31, 2025 will be available for analysis for 2025, the My Energy Insights (MEI) p...

AI summary The document discusses the NSEB's direction to NS Power regarding a cyber incident, specifically addressing the inability of demand registers to reset remotely on single-phase meters. The matter is currently under a written hearing proceeding before the NSEB.

le-phase meters currently service the over 550,000 service locations of all non- demand billing customers. They are also in service at the 1,454 meter locations discussed in this matter. 13. How many single-phase meters has NS Power replac...

AI summary The document discusses the replacement of single-phase meters with polyphase meters for demand billing customers. It explains that single-phase meters cannot be replaced with polyphase meters due to service type requirements. A long-term solution is being investigated, and a short-term option is under review, with a lead time of 6-10 months for new meters.

d a long-term solution to this issue through consultation with the meter vendor? If not, please elaborate on any short-term solutions while long-term solutions continue to be investigated. A long-term solution is to procure a new product f...

AI summary The document discusses short-term and long-term solutions for addressing issues with single-phase meters, including procuring a new meter product and re-establishing AMI systems. It also outlines contingency plans for the loss of AMI functionality, such as manual meter reading and field work orders for connects and disconnects.

ndix C Page 5 of 5 For remote connect / disconnect enabled by AMI, a contingency plan has been activated to have connects and disconnects dispatched as field work orders and performed by field crews. For remote meter configuration changes ena...

AI summary The document discusses contingency plans for remote connect/disconnect and remote meter configuration changes enabled by AMI. Connects and disconnects are handled as field work orders, while meter change-outs are performed to accommodate customer requirements, such as installing bi-directional meters for solar customers.

1 Request IR-13: 2 3 (a) Please explain the process by which the utility currently estimates a monthly bill? 4 5 (b) Please provide details about the design limitations and tuning of NS Power’s system 6 for estimating bills referenced in t...

AI summary The document discusses Nova Scotia Power Inc.'s (NSPI) bill estimation process using statistical imputation and a contingency CIS subroutine with seasonal logic. It references Peter Gregg's testimony about system limitations, noting the AMI network's role and the use of historical data for warm/cold season estimates.

1 (ii) For those bills that were estimated, please provide a breakdown based on the 2 number of months since the meters associated with those bills were actually 3 read. 4 5 (e) Were the bills all based on the same number of estimated mont...

AI summary The text includes questions about billing practices, cybersecurity impacts on meter readings, and overpayment policies, followed by a response detailing the status of smart meter reconnection (70% completed) and risks like weather events and tech delays. Key themes involve billing procedures, cybersecurity, and advanced metering infrastructure.

• M12351 – The Company’s Dispatch Study Action Plan Quarterly Update dated June 30, 2025, advised that the incident impacted the project’s expected progress and implementation date and that the ECC Optimization Tools project schedule recov...

AI summary NS Power requested an indefinite extension to submit its 2024/25 Time-Varying Pricing (TVP) and EM&V reports due to a cybersecurity incident disrupting Advanced Metering Infrastructure (AMI) data access. The incident also impacts the upcoming TVP Season and requires stakeholder consultation for revised TVP tariffs, with Matter M11822 referenced for prior TVP rate applications.

hampered by the unavailability of data; • M11626 – In its report on the Hosting Capacity Analysis Stakeholder Workshop related to the Commercial Net Metering Program, NS Power stated that the cybersecurity incident impacted some of its bus...

AI summary A cybersecurity incident disrupted data availability for NS Power, delaying updates to the Commercial Net Metering Program's hosting capacity map and halting EfficiencyOne's Residential Behaviour Program. NS Power lacks a timeline for data restoration, impacting program performance and evaluations.

• M12330 - In its Q2 2025 Quarterly Report, NSPML advised that due to the cybersecurity incident, the detailed allocation between the Maritime Link Project and sustaining capital costs is unavailable at this time. It added that an update w...

AI summary A cybersecurity incident disrupted NS Power's IT systems, delaying filings, causing billing errors via manual smart meter readings, and pausing CIS replacement. The Board received complaints about inflated demand charges and requested updates on system restoration. NS Power cited the incident as the cause for filing extensions and paused CIS upgrades, which were part of the 2025 ACE Plan.

online. However, please see Attachment 1 for the requested data for 2024 (for the peak hour) and the requested data for 2030 and 2035 pulled from the NS-NB Reliability Intertie model.8 Relatedly, as referenced above under NS-NB Reliability...

AI summary The document discusses challenges in retrieving historical PLEXOS models due to a cybersecurity incident, with NS Power temporarily recreating models for planning. It also highlights NSPML's inability to detail cost allocations between the Maritime Link Project and sustaining capital due to IT system outages, prompting NSEB to request IT service restoration.

Board panel considering this matter is Stephen T. McGrath, K.C., Chair; Roland A. Deveau, K.C., Vice Chair; and Richard J. Melanson, LL.B., Member. The items addressed in Monthly Update #3 included: • The first of three phases of financial...

AI summary The Board panel outlines updates on NS Power's financial systems, including delayed AMI data availability, ongoing Fuel Adjustment Mechanism audit impacts, and the Privacy Commissioner's investigation. NS Power anticipates resolving pending invoices by year-end and submitting an Incident Report by December 2025.

disconnections activities for active customers since the incident. This decision was also noted in the Second Monthly Update Report. On December 23, 2025, we issued the first bills using over-the-air data, and in January 2026, over 84% of...

AI summary The text discusses disconnection activities for active customers post-incident, referencing the Second Monthly Update Report. It details the implementation of over-the-air billing starting December 23, 2025, achieving 84% true reads by January 2026, and plans to reconnect all 400,000 meters by March 2026, with physical meter readings used for accuracy when needed.

duct Introduced NA NA NA NA Q1 2026 Interconnection processes Dependent on the GIS recovery and integration between GIS and CYME Hosting Capacity Map and Analysis Introduced NA No Update Software. ETA for this is March 2026. NA NA

AI summary The document outlines the status of interconnection processes and the Hosting Capacity Map and Analysis, noting dependencies on GIS recovery and CYME integration. The Hosting Capacity Map project has no updates, with an ETA of March 2026 for software completion.

CEM EM&V Report is expected to be filed by May 1, 2026, consistent with prior years, and will include an Customer Energy Management (CEM) Update: NS Power has consulted with Econoler to develop an alternative 2025 CEM EM&V approach that re...

AI summary Nova Scotia Power is updating its Customer Energy Management (CEM) Evaluation, Measurement, and Verification (EM&V) approach for 2025 due to data limitations from an incident. The report is expected to be filed by May 1, 2026, and will be based on AMI data up to March 31, 2025.

til February 21, 2026. As of the end of February, more than 450,000 meters have successfully delivered usage information to NS Power systems, demonstrating improved stability in meter data collection. Work continues to advance to fully rec...

AI summary Progress reports on meter data integration, billing platform reconnection, and technology upgrades including disaster recovery infrastructure. Customer self-service capabilities and operational restoration milestones are highlighted, with ongoing governance to ensure stable recovery execution.

All Systems required for the Prior to re-instating TVP rates, the full restoration of: AMI meter communications, a meter data management system, My Energy Insights, and TVP specific technology capabilities and integrations are administrati...

AI summary Restoration of systems critical to administering TVP rates (AMI meters, data management, My Energy Insights, and TVP-specific technologies) is required before reinstating TVP rates. These systems must achieve high performance standards and are expected to be fully operational by Q3 2026.

NS Power has continued to make progress in restoring customer billing capabilities. Smart meter connectivity has been re-established for most customers, en abling the ongoing collection of meter data needed to support billing activity. The...

AI summary NS Power has restored smart meter connectivity for most customers, enabling accurate billing. The first bills with reconnected meter data were issued on December 23, 2025, with 84.6% of customers having accurate readings by January 2026. By February 2026, over 450,000 meters successfully transmitted usage data, indicating improved system stability.

Power will be filing a letter with the NSEB subsequent to this report outlining the anticipated timeline for submitting the ACOC report. Interconnection processes Dependent on the GIS recovery and integration between GIS and Hosting Capaci...

AI summary NS Power will file a letter with the NSEB outlining the ACOC report timeline. The document mentions interconnection processes dependent on GIS recovery and integration with CYME Software, with an ETA of March 2026 for Hosting Capacity Map and Analysis.

is by end of Q3 2026. Data flows to evaluate Demand Response will be restored in Q3 2026, ahead of the 26/27 Season E1's Demand Response Programming NA Introduced NA NA NA No new update beginning on Dec 1, 2026, pending successful restorat...

AI summary The text outlines plans to restore Demand Response programming by Q3 2026, contingent on successful AMI system restoration. E1's programming will not update until December 2026, pending system recovery. System Planning is highlighted as a key area.

ational readiness activities across backup and disaster recovery, compute, and network domains. During the reporting period, infrastructure required to support Page 2 of 5 April 9, 2026 C. Henwood backup and disaster recovery was configure...

AI summary The text outlines infrastructure and network modernization efforts, including backup/disaster recovery configurations, secure access initiatives, and system restoration activities. It highlights progress in operational readiness, platform stability, and the restoration of business-critical reporting capabilities, along with improved data access and system testing phases.

nterprise resource planning systems—PeopleSoft Payroll, Resource PowerPlan, and Oracle Fusion—to support continuity of payroll, financial, and asset Planning (ERP) management operations. Customer Recovery and restoration of advanced meteri...

AI summary The document outlines a restoration roadmap for enterprise resource planning (ERP) systems, customer-facing platforms, and cybersecurity infrastructure from 2025 to 2026. Key projects include PeopleSoft Payroll, Oracle Fusion, MyAccount, and AMI HES, with completion dates and progress percentages provided for each initiative.

31-Jul-26 72% CUSTOMER MyAccount 31-Jul-26 56% AMI HES 31-Mar-26 100% ADMS Resiliency 30-Apr-26 71% MV90 30-Jul-26 67% Grid Model Mgmt. 30-Jun-26 55% (ArcGIS/ArcFM) OpenView / ActiVu 14-May-26 80% ADDITIONAL CAPABILITIES Aligne Fuels/PI 26...

AI summary The document outlines a Gantt chart tracking progress on various initiatives under the Restoration Program Office (RPO), including grid modernization, cybersecurity, and technology enablement projects. Most projects show partial completion, with timelines subject to change due to evolving priorities and resource availability. A summary of changes to project timelines is noted, though specific details are not provided.

Schedule impacted. Project Go Live date changed from Q1 to Q2, to June 16, 2026 Performance Standards Meters have been restored to normal operations and customer billing is Performance Standards Introduced NA NA NA NA Updated Meter connect...

AI summary A project's Go Live date was delayed from Q1 to June 16, 2026. Meter operations and customer billing were restored to normal by March 31, 2026, with a cybersecurity update referenced in Attachment 2, Page 4 of 5.

Data flows to evaluate Demand Response will be restored in Q3 2026, ahead of the 26/27 Season E1's Demand Response Programming NA Introduced NA NA NA NA No new update beginning on Dec 1, 2026, pending successful restoration of AMI and rele...

AI summary The document discusses E1's Demand Response Programming, noting no new updates introduced, with restoration expected in Q3 2026 pending successful AMI and system restoration. The timeline aligns with the 2026/27 season, emphasizing infrastructure readiness.

Affiliate Code of Conduct Introduced NA NA NA Updated Updated NA No new update Q2 2026 Interconnection processes Dependent on the GIS recovery and integration between GIS and Hosting Capacity Map and Analysis Introduced NA NA NA NA NA NA C...

AI summary The document outlines updates to the Affiliate Code of Conduct with a Q2 2026 update deadline. It details interconnection processes dependent on GIS recovery and CYME software integration, with an ETA of September 2026 for the Hosting Capacity Map. Demand Side Management initiatives are mentioned in the context of interconnection request processing.

PROGRAM STRUCTURE The Restoration Program is structured into five (5) key portfolios of work – focusing on restoring business capabilities. Portfolio Scope Summary Enterprise Resource Planning (ERP) Recovery and restoration of core enterpr...

AI summary The Restoration Program is organized into five key portfolios: Enterprise Resource Planning, Customer, Additional Capabilities, Cybersecurity, and Technology Enablement, each focusing on restoring critical systems and operations.

Technology Enablement Foundational technology capabilities remain fully restored and continue to operate as expected. Core infrastructure services, including compute, backup and recovery, and supporting technology platforms, provided relia...

AI summary Foundational technology capabilities are fully restored and operating as expected. Activities during the period focused on routine operations, maintenance, and oversight to ensure service reliability and performance. Governance and operational controls are in place to support stability and alignment with business requirements.