Topic:"Grid Modernization" in M12338

Security and Privacy Concerns in Smart Metering: The Cyber-Physical Aspect By Samet Tonyali The ongoing Smart Grid (SG) initiative proposes several modifications to the existing power grid through several new applications. One of these app...

AI summary The document discusses the security and privacy concerns associated with smart meters in the context of the Smart Grid initiative. It highlights the benefits of smart meters in improving efficiency and reducing costs but also emphasizes the vulnerabilities they introduce, such as the risk of data manipulation and control of home appliances by malicious actors.

being hacked - I would say the Hackers were in the system long before they were detected. This might also explain why I stopped getting my bills. I had received paper billings until this mess started. - You can see from the Meter reading p...

AI summary The customer is reporting issues with NS Power's meter readings, including missing data and inconsistent consumption numbers, and is critical of the company's response and customer service. The customer also mentions that NS Power internally prioritized meter removal due to an issue and that they were forced to pay a third party for testing, which they believe indicates potential data manipulation.

Email from Tester - results attached From: Tabor, Travis (ISED/ISDE) Sent: Monday, April 28, 2025 12:25:58 PM To: SD Cc: Gardner, Colin (ISED/ISDE) Subject: Measurement Dispute Investigation Case 2-E-2025-03474 Hi S, Please find attached y...

AI summary An email from Travis Tabor discusses a measurement dispute investigation case involving failed AMI reads, suggesting the issue likely stems from infrastructure problems on the network. The meter is noted to still function for energy measurement despite communication issues.

- March 3, 2025 NS Power spoke with Ms. Dennis, and she indicated that she would be disputing her high February bill. NS Power transferred Ms. Dennis to Product Support for assistance with the meter-related concern. Ms. Dennis insisted tha...

AI summary Ms. Dennis disputed her high February bill, blaming the AMI smart meter or interference with NS Power lines. NS Power inspected the lines and found no issues, tested the meter, and confirmed it was within accuracy limits. Ms. Dennis requested to opt out of the AMI meter and was repeatedly sent the opt-out link. She later indicated she was in the middle of an appeal process and would not make a decision until it was completed.

REDACTED 1 daily and hourly consumption. The platform also allows users to view usage by appliance, 2 cost, or kilowatt hour. 3 4 (c) There is no way for NS Power to confirm whether Ms. Dennis accessed MyEnergy 5 Insights. However, records...

AI summary The document discusses the billing and metering practices of NS Power, including the use of MyEnergy Insights, paper billing for a specific customer, and the installation and replacement of AMI meters. It also notes a recent cyber incident impacting data transmission from AMI meters.

Dennis DRO Appeal NSEB IR-1 Attachment 1 Page 1 of 2 REDACTED (CONFIDENTIAL INFORMATION REMOVED) Meter Number Read Date Meter Read Meter Usage Read Type 2553403 2025-04-24 12:00:00 a.m. 1501.36 kWh Consumption 2553403 2025-04-23 12:00:00 a...

AI summary The document presents a table of meter readings for a specific meter number over a series of dates, showing the meter read, meter usage, and read type. The data includes readings from April 2 to April 24, 2025, with some missing entries.

Sherry Dennis DRO Appeal (NSEB M12338) NSPI Responses to NSEB Information Requests 1 Request IR-2: 2 3 On July 8, 2025, NS Power included Attachment 1 with its letter responding to Ms. Dennis' 4 appeal to the Board. The attachment included...

AI summary NSPI responded to a request regarding missing AMI meter data for Sherry Dennis' DRO appeal. The response explains that 'No AMI Read Available' indicates communication issues within the AMI network, not meter failure. The meter continues to record consumption locally and transmits the total consumption once communication is restored.

NON-CONFIDENTIAL 1 (c) An AMI meter (#2056066) was installed at the property in March 2020, prior to Ms. Dennis 2 becoming the billing customer. Ms. Dennis remained enrolled in the AMI program and 3 continued to have a smart meter until NS...

AI summary The document discusses the installation and continued use of AMI meters at a property, noting that Ms. Dennis remained enrolled in the AMI program until a completed opt-out form was received by NS Power. As of April 23, 2025, no such form had been received, and AMI meter #2553403 is still in use.

SUMMARY We understand that you believe your meter is faulty and hackers might play a role in the recorded consumption in your February 2025 bill. You are challenging the portion of the bill that you believe was incorrect.

AI summary The customer is challenging a portion of their February 2025 bill, believing their meter is faulty and that hackers may have influenced the recorded consumption.

The following table summarizes some of the key events in the evidence before the Board. Date Event Mar 6, 2020 Meter #2056066 (an AMI meter) was installed at , Dartmouth Jun 29, 2022 You started account # with NS Power for , Dartmouth Feb...

AI summary The text details a customer's interaction with NS Power regarding an AMI meter, billing disputes, and the opt-out process, culminating in an appeal to the DRO and the Board. Key events include meter testing, communication with NS Power, and regulatory involvement.

Your meter (#2056066) is an advanced metering infrastructure (AMI) meter which is a wireless device that automatically transmits your electricity usage information, in an encrypted format, to NS Power, using radiofrequency electromagnetic...

AI summary The customer's account with NS Power is linked to an advanced metering infrastructure (AMI) meter, which automatically transmits encrypted electricity usage data. The customer attempted to opt out of the AMI program but did not complete the opt-out form, leading to re-enrollment. NS Power followed its regulations by sending multiple follow-up communications, and the Board does not see an issue with this process.

1.1 INTERPRETATION AND DEFINITIONS … … "As Found Meter Test" is a test on the meter removed from a premise and tested at the Company's Measurement Canada certified test center in the condition in which it was found in service (meter seal i...

AI summary The 'As Found Meter Test' involves testing a removed meter at a certified test center to verify its accuracy within +/- 3% according to Measurement Canada's guidelines.

… 7.1 SCHEDULE OF CHARGES … (i) Dispute Test Fee re satisfactory meter $46.00 … … We note that the "Dispute Test" provision clearly states that "If the meter, when tested, is found to be accurate, the customer is responsible for any outsta...

AI summary The proceeding discusses a billing dispute involving a customer who claims their meter may have been hacked, leading to high readings. Meter tests confirmed the meter was accurate, and the customer's request for a credit was denied. The Board also addressed the customer's use of a monitoring system and encouraged the use of NS Power's MyAccount platform for managing consumption.

Request IR-2: - On July 8, 2025, NS Power included Attachment 1 with its letter responding to Ms. Dennis' appeal - to the Board. The attachment included daily meter reads for meters #2056066 (from November - 1, 2023, to March 5, 2025) and...

AI summary NS Power provided daily meter reads in response to an appeal, but some dates lack recorded usage data, raising questions about meter functionality during those periods.

Request IR-3: - Ms. Dennis requested to opt out of the AMI program on February 27, 2025, and again on March - 27, 2025. NS Power responded with the opt-out link each time, with multiple follow-up emails in - April 2025. - (a) Please explai...

AI summary Ms. Dennis requested to opt out of the AMI program twice in early 2025, and NS Power provided opt-out links and follow-up emails. Questions are raised about the opt-out process, reenrollment, and whether a non-AMI meter was installed.

Get Outlook for iOS From: [email protected] Sent: Thursday, March 27, 2025 3:56:35 PM To: s Subject: Re: Opt Out, BE DR DARTMOUTH Dear S, Thank you for your online inquiry. A member of the smart meter team will be in contact wi...

AI summary A customer in Dartmouth inquired about opting out of a smart meter. NSP has informed the customer that a member of the smart meter team will contact them to facilitate the process of switching to a non-smart meter.

Allison Customer Care Nova Scotia Power T: 800-428-6230 Monday-Friday, 8:00am-6:00pm www.nspower.ca Follow us on twitter From: s To: [email protected] Sent: Wed, Mar 26, 2025, 01:30 PM ADT Subject: Opt Out \ \ Exercise Caution - This is an e...

AI summary A customer is requesting information on the procedure to remove a smart meter and install a digital one. The email is addressed to Nova Scotia Power's customer care department.

Re: Smart Meter Opt Out Form Required From SF Date Wed 2025-04-23 9:12 AM To [email protected]

AI summary A message from SF dated April 23, 2025, regarding the requirement for a Smart Meter Opt Out Form, sent to [email protected].

The following table summarizes some of the key events in the evidence before the Board. Date Event Mar 6, 2020 Meter #2056066 (an AMI meter) was installed at , Dartmouth Jun 29, 2022 You started account # with NS Power for , Dartmouth Feb...

AI summary The text outlines a customer's interaction with NS Power regarding a high bill, meter testing, and the AMI program. The customer opted out of the AMI program but was re-enrolled, and an appeal process was initiated following a DRO decision.

Your meter (#2056066) is an advanced metering infrastructure (AMI) meter which is a wireless device that automatically transmits your electricity usage information, in an encrypted format, to NS Power, using radiofrequency electromagnetic...

AI summary The text discusses a customer's opt-out requests from the AMI program with NS Power, including follow-up communications and the requirement to submit an opt-out form. NS Power re-enrolled the customer in the AMI program after no form was submitted, and the Board does not see an issue with this practice.

1.1 INTERPRETATION AND DEFINITIONS … … "As Found Meter Test" is a test on the meter removed from a premise and tested at the Company's Measurement Canada certified test center in the condition in which it was found in service (meter seal i...

AI summary The 'As Found Meter Test' involves testing a removed meter at a certified test center to verify its accuracy, which must fall within +/- 3% according to Measurement Canada's guidelines.

… 7.1 SCHEDULE OF CHARGES … (i) Dispute Test Fee re satisfactory meter $46.00 … … We note that the "Dispute Test" provision clearly states that "If the meter, when tested, is found to be accurate, the customer is responsible for any outsta...

AI summary The document discusses a billing dispute involving a customer who claims their meter is flawed and that a cyber incident may have affected their billing. Meter tests confirmed the meter was accurate, and NS Power explained that the cyber incident did not impact billing methods. The customer's request for a credit was denied due to lack of evidence supporting the claim.