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Topic:"Grid Modernization" in M12654

Matter: NSPI DRO Appeal - Billing Issues -  Michel Joseph Andre McMahon
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M-5NSPI's Response to Appeal (redacted) 1 passage
Billing Reconciliation p. pp. 0-5
Billing Reconciliation Following the cyber incident, NS Power was unable to access meter data because meters could not transmit information remotely via the Advanced Metering Infrastructure (AMI) network. As a result, most bills issued pri...

AI summary Following a cyber incident, NS Power was unable to access meter data via AMI, leading to estimated billing. Manual readings were conducted, and discrepancies were reconciled through credits on subsequent bills, in accordance with Section 5.1 of the Regulations. Mr. McMahon's bills were adjusted to reflect actual usage, ensuring customers are only charged for electricity they used.

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