N-2NSPI Response to Complaint - Redacted
5 passages
REDACTED (CONFIDENTIAL INFORMATION REMOVED) March 9, 2026 C. Henwood NS Power completed its investigation at the customer's premises during the period of January 15 to February 12, 2026, using a meter‑base voltage data logger installed ons...
AI summary NS Power investigated a customer's power quality concerns during an extreme cold event, finding voltages within extreme operating limits but below normal ranges. Post-event AMI data showed stabilized voltages, with NS Power attributing the anomalies to exceptional system loading and weather impacts.
REDACTED (CONFIDENTIAL INFORMATION REMOVED) March 9, 2026 C. Henwood Tidewater substation and feeder 92H-331. To address the customer's immediate service conditions, NS Power implemented a quick corrective action by replacing the customer'...
AI summary NS Power addressed voltage issues at Tidewater substation and feeder 92H-331 through immediate conductor replacement and long-term upgrades requiring NSEB approval, including substation upgrades, transformer replacement, and new feeder construction. Contingency plans are in place to ensure reliability during delays.
Power Quality Report Address: Area: Type of Work: Power Quality Start Date: 24/Jan/2026 End Date: 4/Mar/2026 Type of Residential Service: Single Phase Customer: Operating Voltage: 120/240V Customer Comments:
AI summary The document outlines a Power Quality Report for a residential customer with a single-phase service operating at 120/240V, covering work from January 24 to March 4, 2026. No specific issues or comments from the customer are provided in the text.
Comments: Upon review of the customer site, a line crew went to site on Jan 14th, 2026, to upgrade the service conductor at the customer's home to ensure their service is updated to NSPI's utility standards. After this work was completed,...
AI summary A line crew upgraded a customer's service conductor on Jan 14, 2026, to meet NSPI's utility standards. Power monitoring equipment was subsequently installed on Jan 15, 2026, at the revenue meter base to analyze on-site power characteristics.
Results: Power monitoring data listed below of the recording from Jan 15th to Jan 29th, 2026, and sampling in 1-minute intervals. This higher resolution data reveals more detailed trends of line-to-neutral voltage and current data. Recordi...
AI summary The document presents power monitoring data collected from January 15 to January 29, 2026, with 1-minute interval sampling. It highlights detailed line-to-neutral voltage and current trends, emphasizing higher resolution insights compared to standard recordings.