Topic:"Grid Modernization" in M12920

INTRODUCTION Nova Scotia Power (NS Power) started onboarding customers to the Customer Energy Management (CEM) platform in November 2021. The CEM is an online tool that serves to analyze and visualize the energy consumption of each custome...

AI summary Nova Scotia Power (NS Power) introduced the Customer Energy Management (CEM) platform in November 2021 to help customers understand and reduce their energy consumption. The CEM platform provides personalized energy-saving tips and visualizes energy usage patterns. It was initially offered to Time-Varying Pricing (TVP) pilot participants and later expanded to other customers with advanced metering infrastructure (AMI) meters.

Implications of the Cyber Incident Following the cyber incident reported by NS Power in April 2025, NS Power customers have not been able to access the CEM portal, and AMI data has not been available. Therefore, energy usage as well as loa...

AI summary Following a cyber incident reported by NS Power in April 2025, customers have been unable to access the CEM portal and AMI data has been unavailable. This has limited the evaluation of energy usage, load, billing impacts, and service cost efficiency metrics to the period January to March 2025, as data for the full year were not available.

Table 3: CEM Logins per Commercial Customer in 2024 and 2025 2024 2025 Statistical Parameters General Small General General Small General MURB All Eligible Customers Total Number of Eligible Customers 10,079 24,067 10,371 24,947 10 Number...

AI summary The table shows that commercial customers use the Customer Energy Management (CEM) tool significantly less than residential customers. As of March 2025, 66% of eligible commercial customers had activated CEM, but only 4% logged in at least once. Most commercial customers never logged in more than once, and none of the three MURB customers who activated CEM logged in.

Recommendation for Future Evaluations Given the ongoing challenges with AMI data retention and access, we recommend that any future evaluations should be put on hold until data access has been restored and customers can meaningfully intera...

AI summary The document recommends pausing future evaluations due to ongoing issues with AMI data retention and access, suggesting a minimum nine-month period of full customer access to CEM before resuming evaluations.

Future Evaluations The CA provides the following recommendation with respect to future evaluations: Given the ongoing challenges with AMI data retention and access, we recommend that any future evaluations should be put on hold until data...

AI summary The Consumer Advocate (CA) recommends delaying future evaluations of the CEM platform until customers have full access for at least nine months, ideally a year. NS Power and Econoler support this, suggesting the next EM&V report be filed in 2028 covering the full year of 2027, and an update on CEM restoration be provided in 2027.