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She explained that her heat pump was rarely used and requested an opportunity to discuss her usage and potential meter issues. This is referenced on page 2 of 5 in Confidential Attachment 2 . - August 6, 2026 NS Power reviewed the account...
AI summary A customer, Ms. Strong, reported an increase in her energy usage and billing after installing a heat pump, leading to a complaint with the DRO. NS Power reviewed her account and noted a significant increase in consumption, potentially linked to the heat pump. The DRO requested further information from both parties.