N-1Report
11 passages
2.2 Community Grants NS Power discussed with the Working Group the options for supporting customers facing difficulty paying their electricity bills. There are existing grant programs such as the HARP program (which runs until March) and t...
AI summary NS Power proposed a new community grant program to support low-income customers facing difficulty paying electricity bills, separate from existing programs like HEAT and HARP. The program would be year-round and allow more frequent applications. NS Power also launched the Grassroot Grants Program in Q3 2025, providing up to $20,000 to non-profit organizations for community projects focused on reducing energy poverty.
November to a high of 4.94 percent in May. The average arrears per account ranged from $429 to $535, but most of the accounts were in arrears for a period of 120 days or more. At the prior request of the Working Group participants, NS Powe...
AI summary The text discusses trends in arrears by service depot in Nova Scotia, highlighting locations with the highest risk of arrears and noting that risk is not correlated with rural or urban siting. It also outlines collection actions taken by NS Power, including notices and disconnection procedures.
Summary of Collections Actions - Disconnections for non-payment finished down materially year over year, reflected in a diminishing portion of total collection actions taken (2.3% in 2024 YTD, versus 3.9% in 2023) - Significant effort is i...
AI summary Disconnections for non-payment have decreased significantly year-over-year, from 3.9% in 2023 to 2.3% in 2024 YTD. Efforts are being made to support customers with arrears through informal and formal processes, including various payment arrangements.
Equal-Billed Payment Plans Mix - Plans initiated in 2024 have continued to shift materially toward 24-months; while this may reflect customers' struggles with the current economic reality, it also illustrates how NSPI continues to work wit...
AI summary Equal-Billed Payment Plans initiated in 2024 are shifting toward 24-month terms, possibly due to economic challenges faced by customers. However, the average failure point of these plans is shifting earlier, with most failures occurring within the first 3-4 months, consistent with previous years.
A colder winter continues to fuel higher electric bills • Materially colder temperatures year over year persisted through the first half of March, which will continue to add strain to energy burdens in the weeks ahead as usage from this pe...
AI summary A colder winter has led to higher electric bills as temperatures remained significantly lower year over year, increasing heating degree days by approximately 6% in March and adding strain to energy burdens.
Equal-Billed Plan Performance by Payment Amount - The table below show the current standing of 12 and 24-month plans, binned by payment amount. Plans in the "0" column are current in their repayment, while plans in the (e.g.) "2" column ar...
AI summary The Equal-Billed Plan performance is analyzed by payment amount, showing that larger arrears are often amortized over 24 months. Current performance is comparable between 12 and 24-month plans, though both show increased difficulty in maintaining payments as amounts rise.
Agenda - 1. Discussion around current Customer Support - o Billing has resumed and a dedicated billing website has been launched (on next slide). - We are focused on keeping the days billed consistent, but the time between bills has been a...
AI summary The agenda discusses updates to customer support, including billing resumption, late fee relief, and community solar garden allocation for low-income customers. Billing has resumed with estimated bills and a dedicated website, while late fees are waived. The Community Solar Program provides energy credits based on actual generation.
Grassroots Grants Program Submit your application by November 14, 2025 to be considered for funding
AI summary The Grassroots Grants Program invites applications for funding, with a deadline of November 14, 2025. The program is aimed at supporting community-based initiatives, though the text does not provide further details on eligibility or specific areas of focus.
Supports for Customers and Outstanding Balances
AI summary This section discusses supports for customers and outstanding balances, focusing on financial assistance programs and customer account management. It outlines initiatives aimed at helping low-income customers and managing unpaid balances.
Equal-Billed Plans – Current Performance by Payment Amount - Continued monitoring of 12 versus 24 month repayment plans shows that payment performance remains reasonably comparable for smaller monthly amounts, and we continue to see that l...
AI summary Monitoring of 12 and 24-month repayment plans indicates that smaller monthly payments perform similarly, while larger arrears are more likely to stay on plan when spread over longer periods. Higher payment amounts lead to greater struggles, emphasizing the need for early intervention to help customers manage repayment terms.
HEAT Fund - The HEAT fund was exhausted in late March and will recommence in January 2026. - Provincial Heating Rebate eligibility will be tighter in 2026, and benefit amounts down year over year, which could add strain to customer's strug...
AI summary The HEAT fund was exhausted in late March and will restart in January 2026. Provincial Heating Rebate eligibility will be more restrictive in 2026, with lower benefit amounts, potentially increasing the energy burden on customers.