E-22010 DSM Evaluation Reports - Final Report - February 28, 2011 2/28/2011
44 passages
3.1 C&I Custom Program (C&I) The C&I Custom program is a well run program with a well-documented and detailed data tracking process, rigorous policies and procedures to screen out free-riders, and a rigorous monitoring and verification (M&...
AI summary The C&I Custom program demonstrated strong energy savings in 2010 but missed demand targets. NMR recommends adapting incentives to include demand response. Program success was driven by expanded outreach via Sales Leads, though long implementation timelines may delay impact realization. The program's rigorous M&V and free-rider screening were noted as strengths.
each and marketing will become correspondingly more important to achieving those goals. The DSM Administrator should continue to work with the Sales Leads as well as encourage contractors to promote the program to their customers. 12 Portf...
AI summary The 2010 Business Energy Rebates (BER) program targeted C&I customers, with 13 participants receiving incentives. While satisfaction was high, stakeholders recommended improving incentive structures and increasing energy savings. The DSM Administrator is urged to collaborate with contractors and stakeholders to enhance program effectiveness and achieve portfolio energy savings goals.
omeowners. Thus, at first glance the NH program may have been mostly a heat pump program. That said, survey respondents reported strong interest in energy efficiency and satisfaction with the program. 3.8 Appliance Retirement and Replaceme...
AI summary The text discusses the NH program's initial focus on heat pumps and high interest in energy efficiency. It highlights the success of the Appliance Retirement Program (ARR) pilot, despite high free ridership, and the need for future programs to address issues such as free rider screening, incentive structures, and communication planning.
Program Finding Recommendation Efficient DI-F4. DI-R4. Lighting In 2010, respondents cited lack of time as the number one barrier to At the time of participant contact, provide additional information or Products pursuing additional energy...
AI summary The text discusses barriers to energy efficiency implementation, citing lack of time and limited financing as key issues. It also suggests providing more information and adjusting incentive levels for CFLs as potential solutions. The findings are from a program evaluation related to direct installation and small business lighting solutions.
other three respondents gave the program a rating of three. With the sole exception of rebate amounts, the other specific aspects of the program each received high satisfaction ratings from the majority of respondents. BER-F6. BER-R6. Desp...
AI summary The BER program received high satisfaction ratings overall, except for rebate amounts. Participants noted that rebates were insufficient to incentivize implementation. Adjustments to incentives are recommended based on feedback and cost-effectiveness considerations.
NMR Evaluation of 2010 DSM Programs Executive Summary Page 28 Program Finding Recommendation Business BER-F7. BER-R7. Energy All of the respondents said that managing and reducing energy costs BER participants appear to be a group of custo...
AI summary The evaluation of the 2010 Business Energy Rebate (BER) program found that participants valued managing energy costs but had not engaged in prior DSM rebate programs. The recommendation suggests that the DSM Administrator should assist participants in identifying additional energy efficiency projects after they complete the BER program.
October-November 2010 than in October-November 2009 do you attribute to the Power Down program promotion and rebates? You just indicated that the percentage sales of [MEASURE CATEGORY] that qualified for the Power Down rebate was higher af...
AI summary The text contains a series of questions aimed at assessing the impact of the Power Down program's promotion and rebates on sales of specific energy-efficient measures. It asks retailers about the increase in sales attributed to the program, the expected duration of the follow-on effect, and the importance of rebates in customer purchasing decisions.
ent Refrigerators 31.2 149.8 100% 31.2 149.8 Total 639.8 3,070.5 74% 476.4 2,285.9 Program NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page iii Findings and Recommendations The process evaluation drew upon in-depth i...
AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs in Nova Scotia found substantial demand for such programs despite high free ridership. The program achieved its savings goals and was extended into a second phase. Future programs should address free ridership, incentive structures, promotion timing, and planning and communications.
ers, developing rational incentive structures, timing of promotions, and careful attention to planning and communications. Detailed findings and recommendations are provided below.
AI summary The text discusses the importance of developing rational incentive structures, the timing of promotions, and the need for careful planning and communication. Detailed findings and recommendations are provided.
ARR-R6. The single most influential factor influencing customers‘ decision Any future program design should consider reducing to participate in the program was the removal and recycling the incentive amounts offered for appliances. The ser...
AI summary The program's free removal and recycling services were the most influential factor in customer participation. Incentives had less impact, and there was concern about the cost of removing smaller appliances. Respondents had mixed views on the necessity of secondary refrigerators and freezers, with most reporting no drawbacks after disposal.
nd only 32% rated this program aspect as extremely influential. Within the dehumidifier group, 67% of respondents said the $10 incentive had been extremely influential to their participation decision. Table 4-12: Influence of Incentive on...
AI summary The text discusses the influence of incentives and program information on participation in energy efficiency programs. Respondents in the refrigerator, freezer, and dehumidifier groups reported varying levels of influence, with the dehumidifier group showing the highest percentage of respondents who found the $10 incentive extremely influential.
NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A21 1. Yes 2. No 98. (Don‘t know) 99. (Refused) FFR10. How influential were the following elements to your decision to participate in the Nova Scotia Power appliance re...
AI summary The document evaluates participant responses to the 2010 Nova Scotia Power appliance retirement program, focusing on the influence of incentives, information, and removal services on participation decisions, as well as willingness to pay for removal or recycling services if the program was not available.
Q21a thru i = 1 AND Q22a thru i≠1]: NMR Evaluation of 2010 EnerGuide for Existing Houses Program Page A9 23. So it seems that there were some recommended upgrades that you decided not to install. What is the ONE most important reason you d...
AI summary The text presents survey questions related to the 2010 EnerGuide for Existing Houses Program, asking respondents about reasons for not installing recommended energy efficiency upgrades. Key themes include affordability, payback periods, and rebate incentives.
ked with anyone about the EnerGuide for New Houses NMR Evaluation—2010 EnerGuide for New Houses Program Page A21 program did you have specific plans to build this house to achieve an energy efficiency level similar to what is required to e...
AI summary The text presents survey questions regarding participation in the EnerGuide for New Houses program, including whether respondents planned to achieve an EnerGuide Rating of 83 or higher, the impact of the program on energy efficiency levels, and whether financial incentives influenced their ability to afford energy-efficient upgrades.
ntioned a financial benefit as a secondary motivation— 13% reported reducing maintenance costs, 10% reported saving on energy costs/bills and 5% reported taking advantage of the incentive. (Table 4-6)
AI summary The text mentions that 13% of respondents reported reducing maintenance costs, 10% saved on energy costs/bills, and 5% took advantage of incentives as secondary motivations.
Net-to-Gross Ratio (%) 54% 54% 84% 84% N/A N/A Net Savings at Generator 72.8 503.3 1,194.5 6,245.0 1,267.3 6,748.3 1 These two programs are known collectively as the Prescriptive Rebate Programs. 2 These targets included 8 GWh of energy sa...
AI summary The BER program, part of the Prescriptive Rebate Programs, was launched in 2010 and saw 13 participants. While satisfaction was high, participants suggested improvements in incentive levels and structure to enhance energy savings.
r inquiries; and, when appropriate, to elevate customers quickly to the C&I Custom program if their projects appear to be too complex to be quickly approved. BER-F5. BER-R5. The majority of respondents were satisfied with the program. On a...
AI summary Respondents are generally satisfied with the BER program, but express dissatisfaction with rebate amounts. The program is noted as being new, with some rebates not providing sufficient incentives for implementation. Adjustments to incentives are suggested as necessary for future program years.
by one respondent). Other motivations for respondents who had installed HVAC equipment included reducing maintenance costs, taking advantage of program incentives, and reducing their carbon footprint. Table 5-6: Importance of Motivations f...
AI summary Respondents who installed HVAC equipment were motivated by reducing maintenance costs, taking advantage of program incentives, and reducing their carbon footprint. Table 5-6 outlines the importance of various motivations for product installation, with energy cost savings being the most frequently cited reason.
5.8 Satisfaction and Program Improvement Suggestions The majority of respondents were satisfied with the program. On a scale from one (―not at all satisfied‖) to five (―very satisfied‖), eight out of the eleven respondents gave a rating of...
AI summary Most respondents were satisfied with the BER program, rating it four or five out of five. However, rebate amounts were a point of dissatisfaction, with some respondents feeling they were too low. One BER participant noted that rebates for LED parking lot lighting were insufficient, suggesting they should be in the $300 to $400 range.
nk and terminate) V3. Are you the person in your company / organization who is most knowledgeable about your experience with the Business Energy Rebate program? 1. Yes (if YES go to P1) 2. No V4. We would like to talk to the person who is...
AI summary The text outlines a survey process to identify the most knowledgeable individual regarding the Business Energy Rebate program and asks about prior participation in Nova Scotia Power energy efficiency programs before 2010.
2010 98. (Don‘t know) 99. (Refused) NMR Evaluation of 2010 Business Energy Rebate Program Page A4 P4. How did you first learn about the Business Energy Rebate program? [RANDOMIZE AND READ 1- 7, THEN 8] (choose one) KEEP RESPONSE 3&4 TOGETH...
AI summary The text presents survey questions from an evaluation of the 2010 Business Energy Rebate Program, asking respondents how they learned about the program and what motivated their participation, including options such as program incentives, energy cost savings, and recommendations from utility representatives.
98. (Don‘t know) 99. (Refused) NMR Evaluation of 2010 Business Energy Rebate Program Page A5 Verification of Actions [V series] V1. [IF SAMPLE VARIABLE LIGHT = YES] Do you recall installing new lighting as part of the Business Energy Rebat...
AI summary The text contains a series of verification questions related to the 2010 Business Energy Rebate Program, asking participants if they recall installing energy-efficient equipment and referencing rebate amounts provided by Nova Scotia Power.
e? According to our records you received a rebate of $[ARebate] from Nova Scotia Power for the installation of new compressed air equipment or ugprades) 98. (Don‘t know) 99. (Refused) V5. [IF SAMPLE VARIABLE HVAC = YES] Do you recall insta...
AI summary The text is part of a survey related to the 2010 Business Energy Rebate Program, asking participants about their installation of energy-efficient equipment and who was responsible for specifying the measures. It references rebates received from Nova Scotia Power.
1. Outside design professional 2. Contractor 3. Manufacturer representative 4. Utility account manager 5. Someone within your company / organization 98. (Don‘t know) 99. (Refused) [ASK V7/V8 FOR EACH MEASURE CATEGORY VERFIED IN V1 – V5; V1...
AI summary The text outlines a survey process to identify the most important factors motivating companies to install energy-efficient equipment, with options including program incentives, energy cost savings, and recommendations from utility representatives. It also includes a reference to the evaluation of the 2010 Business Energy Rebate Program.
centive from Nova Scotia Power, could your budget have accommodated the full cost of the energy efficient upgrades including the incentive? 1. Yes 2. No 98. (Don‘t know) 99. (Refused) FR4. How influential were the following elements to you...
AI summary The text presents survey questions regarding participation in the Business Energy Rebate program, focusing on the influence of various elements such as incentives, information, and contractor services on decision-making. It also asks whether the budget could accommodate the full cost of energy-efficient upgrades including incentives.
o extremely DK influence influential [IF MULTIPLE MEASURES – RETURN TO TOP OF FR SECTION FOR NEXT MEASURE] NMR Evaluation of 2010 Business Energy Rebate Program Page A9 SPILLOVER [SP series] [ASK EACH QUESTION S1 – S4 FOR EACH MEASURE CATE...
AI summary The text includes a survey question about the Business Energy Rebate Program, asking participants if they purchased and installed additional energy-efficient equipment after receiving rebates. It also inquires about the level of efficiency of the new equipment and the percentage of equipment purchased independently.
a percentage of the amount of [measure x] installed or pursued through the program? % (Don‘t know=999) ALLOW 1-998—THEY COULD HAVE INSTALLED MORE THAN WAS INSTALLED THROUGH THE PROGRAM SP4. IF SP1 = 1 ‗YES‘] How influential was your experi...
AI summary The text includes survey questions related to the Business Energy Rebate program, asking participants about the influence of the program on their decisions to install energy-efficient equipment and other energy efficiency actions taken by their organization.
. (Refused) NMR Evaluation of 2010 Business Energy Rebate Program Page A11 SATISFACTION [S series] S1. On a scale of 1 to 5, where 1=‗not at all satisfied‘ and 5=‗very satisfied‘, how was your company / organization‘s experience with each...
AI summary The text presents survey questions related to the evaluation of the 2010 Business Energy Rebate Program, focusing on participant satisfaction and barriers to implementation. It includes questions on program experience, likelihood of future energy-efficient purchases, and challenges faced in implementing energy-efficient measures.
98. (Don‘t know) 99. (Refused) NMR Evaluation of 2010 Business Energy Rebate Program Page A12 B2. What was the ONE most important barrier? (DO NOT READ ACCEPT ONE RESPONSE – SAME LIST AS B3) B3. What was the second most important barrier?...
AI summary The text presents survey questions related to the 2010 Business Energy Rebate Program, focusing on barriers to participation, the importance of reducing energy usage and managing energy costs, and suggestions for program improvement. It includes response options and instructions for participants.
g, interactions with utility staff, and program forms. _ _ NMR Evaluation of 2010 Business Energy Rebate Program Page A13 FIRMOGRAPHICS [F series] F1. What is the principal building activity where the energy efficiency improvements were im...
AI summary This document contains a series of questions from the 2010 Business Energy Rebate Program evaluation, focusing on firmographics such as building activity, floor space, number of employees, and facility hours of operation.
cility open? [998 = Don’t know, 999 = Refused] NMR Evaluation of 2010 Business Energy Rebate Program Page A14 F5. Is your company independent, or part of a larger company? 1. Independent 2. Part of a larger company 98. (Don‘t know) 99. (Re...
AI summary This document is part of an evaluation of the 2010 Business Energy Rebate Program, focusing on free-ridership and spillover effects. It includes a participant interview guide used by NMR Group, Inc. to gather information from respondents regarding their interactions with Nova Scotia Power's energy efficiency programs and any additional upgrades they have implemented.
t pose a barrier to participation in the C&I Custom program? [Probes: Assistance, availability, or interaction with program staff; requirements of any of the four-steps;] The BER program was designed to streamline the rebate process for C&...
AI summary The text discusses the Business Energy Rebate (BER) program and its implementation by C&I customers, highlighting the simplicity of the BER process compared to the C&I Custom program. It also asks about the experience with the BER program, including perceived barriers, process effectiveness, and motivations for participation.
cipate in the NSPI rebate programs? [Probe: Save energy, rebates offered, reduce maintenance costs, protect environment, recommended by utility, concerns with carbon, etc.] 12. Were there any challenges or barriers that you faced in making...
AI summary The document includes questions about participation in NSPI rebate programs, challenges faced, barriers to participation, and satisfaction with program implementation and communication. It also asks about gaps in energy efficiency programs and overall satisfaction with various NSPI programs.
ith NSPI staff [Does this vary by program at all?] e. Project implementation f. Rebate amounts [Does this vary by program at all?] g. Measurement and verification h. Application, rebate/incentive and associated paperwork [Does this vary by...
AI summary The text includes questions about rebate programs offered by NSPI, focusing on implementation, rebate amounts, and free-ridership. It also asks about energy efficiency improvements and whether the company would have taken similar actions without the rebate programs.
t measures and processes; or the NMR Evaluation of 2010 Business Energy Rebate Program Page A20 savings could be from PLANNED OR END-OF-LIFE replacements and installations of higher efficiency rather than standard efficiency measures and p...
AI summary The text discusses the evaluation of the 2010 Business Energy Rebate Program, focusing on energy savings from efficiency measures and the influence of the program on participants' decisions. It also asks about the importance of reducing energy usage and managing energy costs to organizations.
sts to your company / organization? [9=Don‘t know/Don‘t recall] 32. What percent of your annual operating budget do energy costs account for? [999=Don‘t know/Don‘t recall] % 33. Do you have any suggestions on how to improve any of the NSPI...
AI summary The document includes a questionnaire asking respondents about the percentage of their annual operating budget attributed to energy costs and suggestions for improving NSPI rebate programs. It also references an evaluation of the 2010 Business Energy Rebate Program and a staff interview guide for NSPI SLC & BER from July 2010.
Evaluation of 2010 Business Energy Rebate Program Page A21 Staff Interview Guide for NSPI SLC & BER, July 2010 Date: Name: Programs responsible for:
AI summary This document is an interview guide for the evaluation of the 2010 Business Energy Rebate Program, prepared for NSPI SLC & BER in July 2010. It outlines the programs responsible for the evaluation process.
ion with others involved in the program, such as turf issues or bureaucratic red tape? Are there any other overall issues with communication, or opportunities for improvement? 9. We‘ll be going into a number of specific areas later in the...
AI summary The text is a part of an evaluation process for the 2010 Business Energy Rebate Program, asking about challenges such as communication issues and bureaucratic obstacles, as well as successes and areas for improvement in the program's planning and implementation.
areas that were not so successful? NMR Evaluation of 2010 Business Energy Rebate Program Page A22
AI summary The document evaluates the 2010 Business Energy Rebate Program, focusing on areas that were not successful. It provides an analysis of the program's performance and identifies key issues.
ange calculated by the DSM Administrator. Once the implementation incentive had been determined, customers moved forward with implementation of the energy efficiency measures. Measurement & Verification (M&V) After completing implementatio...
AI summary The 2010 C&I Custom Program provided incentives for energy efficiency measures, including on-bill financing, energy audits, feasibility studies, and implementation. Incentives were capped at $500,000 per project and could not reduce a participant's simple payback below one year or exceed 50% of eligible costs.
t Important Important Important Important Important Save on energy/energy costs 64% 36% 64% 9% 85% 0% Incentives 9 8 8 Reduce maintenance costs 9 9 23 Reduce carbon footprint 9 15 Improve existing lighting conditions 9 9 36 8 Help protect...
AI summary The document presents survey results showing varying levels of importance placed on energy efficiency incentives and programs by different stakeholders. Key themes include energy cost savings, carbon reduction, and maintenance cost reduction, with notable emphasis on incentives and energy efficiency.
rganization had not participated in the NMR Evaluation of 2010 C&I Custom Program Page C6 Commercial and Industrial Custom Program, which of the following actions do you think you would have taken? Please select all that apply. Would you h...
AI summary The document evaluates the 2010 Commercial and Industrial Custom Program, asking participants about their behavior if the program had not existed, including potential delays in installation, budget impacts, and the program's influence on their participation decision.
l? b. To what do you trace the difficulties you encountered? How might they be addressed in future programs? 7. Since last year there have been a few changes to the C&I program i. Assignment of an NSPI project owner, who manages projects c...
AI summary The document outlines changes made to the C&I Custom Program, including the assignment of an NSPI project owner, improved tools for lighting savings calculations, simplified feasibility studies, enhanced data tracking systems, increased financing flexibility, and higher incentive levels. Questions are raised about the rationale for these changes and their effectiveness.
ith NSPI staff [Does this vary by program at all?] e. Project implementation f. Rebate amounts [Does this vary by program at all?] g. Measurement and verification h. Application, rebate/incentive and associated paperwork [Does this vary by...
AI summary The text includes questions about energy efficiency programs administered by NSPI, focusing on rebate implementation, free-ridership, and the impact of rebate programs on company behavior. It asks whether companies would have taken energy efficiency actions without the programs and how rebate amounts, paperwork, and implementation vary by program.