N-1Letters of Comment - Redacted
21 passages
The date submitted as a "decision" is the date of the letter I received from Nova Scotia Power. A copy can be provided, if necessary. How do they want the I want more detailed information about the breach including complaint resolved? more...
AI summary A customer raises concerns about Nova Scotia Power's (NSP) handling of a data breach, questioning the storage of personal information like social insurance numbers and demanding financial compensation for identity theft risks. The complaint includes requests for detailed breach information and references a matter (M12273) involving NSP and Nova Scotians.
written request to ask him to pick up the ball, and start running with it. I would ask for a response to my email. May 25, 2025 Sent Via Email Premier Tim Houston Office of the NS Privacy Officer I am writing to formally complain about Nov...
AI summary The complainant reports a security breach by Nova Scotia Power, noting a two-month delay in notifying them and inadequate disclosure of stolen data, citing PIPEDA rights.
’s security breach, and according to the Personal Information Protection and Electronic Documents Act (PIPEDA), I have a legal right to know the full scope of My Personal Data Theft. • The NS Power letter provided no guidance on what steps...
AI summary The complainant alleges a major NS Power data breach affecting half of Nova Scotia's population, criticizing NS Power for failing to provide identity theft protection guidance and for recommending TransUnion (linked to NS Power's parent company Emera) as a paid service. The request includes disclosure of stolen data, explanation of the 23-day breach notification delay, and mandatory identity protection.
…/2 -2 - 3) Provide comprehensive identity protection through a credible provider; 4) Provide in writing, a clear acknowledgement that NS Power was the care holder of my Personal and Private information, as they had requested it from me, b...
AI summary The complainant alleges NS Power failed to protect personal data during a cyberattack, leading to the theft of 280,000 Nova Scotians' information. They demand identity protection, written acknowledgment of NS Power's data stewardship, and an explanation for restoring public trust, citing delayed breach disclosure and ongoing access barriers.
oard, NSUARB ; [email protected]; Premier ; Information Privacy Commissioner for Nova Scotia Subject: Nova Scotia Power Privacy Some people who received this message don't often get email from Learn why this is important EXTERNAL EMAI...
AI summary A complaint is filed against Nova Scotia Power regarding a security breach where personal data was stolen by an unauthorized third party on March 19, 2025. The breach was discovered on April 25, 2025, but the complainant was notified only on May 23, 2025, two months later. The complainant criticizes the delayed response and inadequate handling of the incident.
Power didn't notify me of the breach or that my information had been stolen until May 23, 2025 – two months after the breach and almost one month after your organization knew about it. As mentioned, I received your notification letter on M...
AI summary The complainant criticizes Nova Scotia Power (NSP) for delayed breach notification, lack of specific information about compromised data, absence of guidance on next steps, and insufficient support following a data breach. They reference PIPEDA to highlight the legal right to full disclosure.
TransUnion credit monitoring services. When I called the number, I was connected with TransUnion. This limited response is not enough support for victims of a data breach of this size. In closing, I request that Nova Scotia Power immediate...
AI summary Melissa Marsh alleges a data breach by Nova Scotia Power (NSP) compromised her personal information, requesting detailed breach specifics, explanations for delayed notification, enhanced identity protection, and improved cybersecurity protocols. She criticizes NSP's current response as inadequate for protecting customer data and ensuring transparency.
g-MacLean, Kimberly To: Painting-MacLean, Kimberly Subject: FW: Electricity Inquiry: Nova Scotia Power Personal Information Breach Date: May 27, 2025 8:01:06 AM From: Sent: May 26, 2025 4:18 PM To: Henwood, Crystal D Subject: Electricity I...
AI summary The email discusses a personal information breach by Nova Scotia Power (NSP), with the sender criticizing NSP's lack of specificity regarding the breach and the offer of a two-year credit reporting account with Transunion. The sender seeks clarity on the breach details and the adequacy of the provided remedy.
and my questions and concerns are as follows: Precisely what personal information of mine was on file with you at the time your server was breached by an authorized third party? If I accept the Transunion account does that, from the perspe...
AI summary The customer raises concerns about a data breach at NS Power, inquiring about the personal information exposed, legal implications for class-action lawsuits, financial compensation for damages, and whether NS Power received data from third parties like solar providers.
and what information was received, and, if applicable, what specific information, including the entity from which the information was derived, did an unauthorized third party gain access? What level of accountability will NSP and/or the Go...
AI summary The complainant alleges unauthorized access to personal information by NSP, attributing the breach to inadequate safeguards and the government's sale of the power entity to NSP without ensuring data protection. They demand accountability from NSP and the government, criticizing the monopoly and lack of safeguards.
Additional details: I'm one of the thousands of people who's personal and financial information was compromised by a ransomware attack against NS Power. We are now vulnerable to identity thieves who picked up our sensitive information on t...
AI summary A customer of NS Power reports a data breach due to a ransomware attack, leaving personal and financial information exposed. NS Power offered limited credit monitoring services, but the customer argues that government oversight would have prevented the breach and demands stronger legal protections for affected consumers.
whether or not to pay the ransom. We obviously don't count. I appreciate your attention in this matter. Many thanks. Did they contact the utility? No How did the utility respond? Page 2 of 3 How do they want the Legal protection against id...
AI summary A customer lodges a formal complaint against Nova Scotia Power (NSP) for negligence in safeguarding data, leading to a data breach that resulted in identity theft and $30,000 in fraudulent losses. The complainant demands legal protection, compensation, transparency, and policy changes to prevent future incidents.
bers), hackers were able to directly contact my bank, , and use our personal information (from NS Power) to steal $30,000 by fraudulently transferring the money from . While I have received no response or communication from Nova Scotia Pow...
AI summary A customer alleges that Nova Scotia Power (NSP) failed to protect personal data, leading to a $30,000 fraud. The breach occurred in March 2025, but customers were notified only in May 2025. The complainant criticizes NSP's delayed response, lack of urgency in communication, and failure to address the breach promptly, holding NSP fully responsible for the theft.
$30,000 that was stolen as a direct result of NS Power negligence, and a timeline for when I can expect it to be completed. Regards, Diane Newman Betts Michael Betts Type of complaint: Other Additional details: Breach of all my personal in...
AI summary A complaint alleges NS Power's negligence caused a ransomware attack, breaching personal and financial data of thousands. Victims report identity theft, phishing, and lack of legal protection. NS Power offered TransUnion monitoring but no further remedies.
ite is convoluted for many of us and only offers monitoring services, which we, the victims, are responsible keep track of. There is no legal protection. Page 2 of 4 What I have been able to do so far is: -Informed my credit card company o...
AI summary A consumer reports identity theft and fraud, criticizing NS Power for inadequate notice and consumer protection. They describe limited actions taken (credit card alerts, mytrueidentity, CRA issues) and argue that government oversight would prevent such vulnerabilities. The complainant feels marginalized, with no decision-making input from NS Power during the ransom consideration.
their date released to hackers / in the ransomware attack. Transunion is not effective in managing the monitoring. Supporting documents uploaded: Page 2 of 2 Type of complaint: Other Additional details: I received a letter on May 20,2025 f...
AI summary A customer received a letter from NS Power informing them of a data breach on March 19, 2025, but was notified on May 20, 2025, 8 weeks later. The customer was dissatisfied with the delayed notification and the response from Trans Union, which provided no immediate details about the stolen personal information.
d how he/she may do that. I assume that the board can change the regulations? If so I request a meeting with the board to discuss why these regulations have little to no protections for its customers. I wish to escalate this to a higher au...
AI summary Sean Kelly is concerned about the lack of data protection in the board's regulations and has requested a meeting with the board. He also mentions the possibility of a class action lawsuit if the issue is not resolved. Don Farmer, the Dispute Resolution Officer, provided information on the current regulations and directed Sean Kelly to contact the Nova Scotia Energy Board for further assistance.
Page 2 of 5 As a victim of the company’s security breach, and according to the Personal Information Protection and Electronic Documents Act (PIPEDA), I have a legal right to know the full scope of my personal data exposure. Only today, whe...
AI summary The complainant, a Nova Scotia Power customer, reports a data breach involving their SIN and requests detailed information about the breach, an explanation for the delay in notification, and comprehensive identity protection services. They criticize the lack of support and guidance provided by the company.
lling notices, or make informed decisions about my energy usage and payments. During this period, I have now received a substantial bill with no warning or ability to track or dispute it in real time. Additionally, your offer of a complime...
AI summary The customer is disputing a high energy bill due to poor communication and lack of real-time tracking. They also reject an unsolicited TransUnion subscription offer and demand a credit, bill waiver, and service freeze until online access is restored securely. They threaten to escalate the matter to regulatory bodies and seek legal consultation.
m stemming from your mishandling of personal information and the prolonged disruption of service access. I expect a written response outlining next steps and your resolution plan. Sincerely, Danielle Kristine Maillet From: Painting-MacLea...
AI summary A customer of Nova Scotia Power reports being mishandled during a data breach, including not receiving any communication about the breach and being unable to speak with a supervisor. The customer is disabled and expresses concern about potential misuse of their personal information.
ce my information is out there forever? I feel that I am left to worry for the rest of my life about what is happening to my information while Nova Scotia Power walks away from this after two years. I am not sure of what power you have ove...
AI summary The text includes a letter from Susanne Roy expressing concerns about Nova Scotia Power's handling of customer information and the lack of long-term credit monitoring support. It also includes email correspondence related to fraud protection and accountability and transparency, with a focus on organizational responsibility and communication.
N-2NSPI (NSEB) RIR 1 to 12 - Redacted
8 passages
1 The Incident has not caused any disruption to physical operations at NS Power’s 2 generation, transmission and distribution facilities, and the Incident has not impacted the 3 Company’s ability to safely or reliably serve customers in No...
AI summary NS Power confirms no operational disruption from the incident and outlines transparency measures, including multi-channel communication, media outreach, and advertising strategies to inform customers and reduce harm risks.
Inquiry into Nova Scotia Power's Cybersecurity Incident (NSEB M12273) NSPI Responses to NSEB Information Requests REDACTED
AI summary The document outlines an inquiry into Nova Scotia Power's cybersecurity incident (NSEB M12273), focusing on NSPI's responses to information requests by the Nova Scotia Energy Board. The content is redacted, limiting detailed analysis.
1 Customer Notification Timeline 2 3 As noted above, the Company became aware of the Incident on Friday, April 25. The next 4 business day, on Monday, April 28, 2025, NS Power informed customers that it was 5 actively responding to a cyber...
AI summary NS Power notified customers of a cybersecurity incident starting April 28, 2025, with detailed updates on May 1, 2025, and formal notices to 277,000 customers on May 13, 2025. The company engaged third-party providers for notifications and issued press releases, with senior personnel participating in media interviews to inform the public.
Inquiry into Nova Scotia Power's Cybersecurity Incident (NSEB M12273) NSPI Responses to NSEB Information Requests REDACTED
AI summary The document outlines an inquiry into Nova Scotia Power's cybersecurity incident (NSEB M12273), focusing on NSPI's responses to information requests by the Nova Scotia Energy Board. The content is redacted, limiting detailed analysis.
1 • Monday, April 28, 2025 2 • Thursday, May 1, 2025 3 • Wednesday, May 14, 2025 4 • Friday, May 23, 2025 5 • Wednesday, June 4, 2025 6 • Wednesday, June 25, 2025 7 8 Customers can access these public/media updates via a banner on the NS P...
AI summary NS Power communicated cyber incident updates via a homepage banner, social media, and direct emails to stakeholders, including a provincial media distribution list. On June 4, 2025, NS Power executives testified before the Standing Committee on Public Accounts regarding the incident and engaged with media post-session. Proactive notifications were sent to local media about customer support sessions.
d Inquiry into Nova Scotia Power's Cybersecurity Incident (NSEB M12273) NSPI Responses to NSEB Information Requests REDACTED 1 Cape Breton – Monday, June 30, 2025 2 • The Coast 89.7FM Radio - Sydney - [email protected] 3 • MBS Radio – S...
AI summary The document outlines Nova Scotia Power's (NSPI) media responses to inquiries about customer bills and meter readers, alongside an ongoing NSEB inquiry into a cybersecurity incident (NSEB M12273). NSPI's Director of Customer Care, Chris Lanteigne, participated in interviews with media outlets and CBC programs.
Inquiry into Nova Scotia Power's Cybersecurity Incident (NSEB M12273) NSPI Responses to NSEB Information Requests REDACTED
AI summary The document outlines an inquiry into Nova Scotia Power's cybersecurity incident (NSEB M12273), focusing on NSPI's responses to information requests by the Nova Scotia Energy Board. The content is redacted, limiting detailed analysis.
Inquiry into Nova Scotia Power's Cybersecurity Incident (NSEB M12273) NSPI Responses to NSEB Information Requests REDACTED
AI summary The document outlines an inquiry into Nova Scotia Power's cybersecurity incident (NSEB M12273), focusing on NSPI's responses to information requests by the Nova Scotia Energy Board. The content is redacted, limiting detailed analysis.
N-5Refiled Incident Report - NSPI - Redacted
9 passages
Preventing Future Breaches ....................................... 38 20 8.2 Additional Security Audits, Policy Updates, and Employee Training.............................. 40 21 8.3 New Strategies and Proactive Measures .....................
AI summary The document outlines Nova Scotia Power's cybersecurity incident report, detailing measures to prevent future breaches through audits, policy updates, employee training, customer communication, and data retention policies.
EDACTED (CONFIDENTIAL INFORMATION REMOVED) 2025 Nova Scotia Power’s Cybersecurity Incident Report REDACTED 1 1.0 INTRODUCTION 2 3 In its July 14, 2025 letter regarding the cybersecurity incident (Incident) experienced by Nova 4 Scotia Powe...
AI summary Nova Scotia Power Inc. (NSP) is required by the Nova Scotia Energy Board (NSEB) to submit a cybersecurity incident report detailing the 2025 incident, including affected systems, root causes, and response actions. The NSEB also directed NSP to settle vendor dues and engage MNP to investigate data handling practices following a financial technology data compromise.
1 The NSEB replied to the Premier by letter on December 10, 2025, providing, in part, the following: 2 3 Upon receipt of your letter, the Board opened a new matter (M12600). Given the 4 connection between these issues and the Board’s ongoi...
AI summary The NSEB opened a new matter (M12600) related to issues raised by the Premier, considering whether they should be addressed in the ongoing cybersecurity inquiry (M12273). NS Power argues that many issues were already addressed in prior reports and that the second set of Information Requests (IRs) under M12273 specifically handle customer billing concerns, making M12273 the appropriate proceeding.
1 Former Customers 2 3 As the Company continued its investigation of the impacted data, NS Power determined that 4 personal information relating to former customers had also been impacted by the Incident. 5 6 On June 25, 2025, NS Power not...
AI summary NS Power identified former customers affected by a data incident, extended credit monitoring to five years, and notified them through media and advertising due to lack of contact info. Additional 97,000 customers were later identified, with direct notices sent on October 31, 2025, offering credit monitoring.
1 Power was required to issue a T5 in connection with interest over $50 earned in a year on a 2 customer deposit. 3 4 In 2021, Nova Scotia Power initiated a customer energy management program called MyEnergy 5 Insights to better inform cus...
AI summary Nova Scotia Power implemented a customer energy management program called MyEnergy Insights in 2021, which involved exporting customer data to a cloud storage environment. This data was targeted by a threat actor, leading to the exposure of some customers' SINs. NS Power has since committed to permanently deleting SINs from its systems, with completion expected by March 31, 2026.
1 The OPC initiated an investigation into the Incident on May 28, 2025, and the Company is 2 actively and fully cooperating with the OPC to support the OPC’s investigative efforts. 3 The Company has also provided updates to the Nova Scotia...
AI summary The OPC initiated an investigation into an incident on May 28, 2025, and the Company is fully cooperating. The incident did not disrupt operations or impact customer service. The Company has taken a transparent approach, communicating through various channels to inform affected individuals and stakeholders.
1 the NS Power website and information appeared as the top search result when customers 2 used search engines (i.e. Google) to find information about the Incident. Social media 3 accounts have been regularly monitored, and where appropriat...
AI summary NS Power informed customers about a cybersecurity incident, providing updates on the impact of the incident and encouraging vigilance against scams. Notifications were sent to affected customers, and third-party service providers were engaged to assist with the process.
1 These communications and releases to media occurred on the following dates: 2 3 • Monday, April 28, 2025 4 • Thursday, May 1, 2025 5 • Wednesday, May 14, 2025 6 • Friday, May 23, 2025 7 • Wednesday, June 4, 2025 8 • Wednesday, June 25, 2...
AI summary The document outlines the dates and methods used by NS Power to communicate updates regarding a cyber incident to the public and media. Key communications included appearances before the Standing Committee on Public Accounts and direct engagement with media.
tion in accessing its internal resources and external advisors, and assumes that any such external advisors will execute a confidentiality undertaking prior to their receipt of such confidential data. Similarly, NS Power is assuming that a...
AI summary NS Power outlines its approach to handling confidential data in the cybersecurity incident proceeding, including requiring confidentiality undertakings from external advisors and intervenors. It also confirms its commitment to providing timely responses to the Board's information requests and submitting the Incident Report by December 31, 2025.