4. New Customer Disadvantage and Lack of Disclosure
4. New Customer Disadvantage and Lack of Disclosure I established service at the property on December 10, 2025, with no prior knowledge of historical consumption patterns. NS Power has referenced historical usage levels; however, this info...
AI summary A customer alleges NS Power failed to disclose historical consumption data during service initiation, leaving them unprepared for unexpectedly high usage. The customer argues this lack of transparency created a disadvantage by preventing proactive management of energy consumption.