Topic:"Infrastructure Planning" in M12273

llace acting as Chief Clerk of the Nova Scotia Energy and Regulatory Boards Tribunal Kim Adair acting as Auditor General for the Office of the Auditor General of Nova Scotia Enclosed Documentation 1.​ NSERBT Decision – Matter M11099 (Augus...

AI summary A data breach at Nova Scotia Power (NSP) has raised concerns about customer data security and fairness, with NSP's lack of infrastructure upgrades and privatization-related price increases exacerbating public dissatisfaction. The breach notification offers a monitoring service, but customers question accountability and cost distribution.

y." and relevant systems. System Planning October 1: "In response to Natural Forces IR-1 (and Energy Storage Canada IR-5) under the 2025 Evergreen IRP Action Plan and Roadmap Update proceeding (M12247), NS Power advised of its inability to...

AI summary NS Power informed the proceeding (M12247) that it could not access certain historical and simulated data due to a cyber incident affecting its IT system. It referenced the 2023 Load Forecast Report for DSM values and provided data for 2024, 2030, and 2035 from the NS-NB Reliability Intertie model.

As noted: This issue has now been resolved and the December 1: "As noted by the NSEB in its letter of September 17, 2025, the detailed allocation between the Maritime Link Project and sustaining capital costs allocation of the Maritime is...

AI summary The NSEB has noted that detailed allocation between the Maritime Link Project and sustaining capital costs is unavailable due to an incident, as reported in NSPML's Q2 2025 report. The NSEB suggests that NS Power should advise on the restoration of IT systems to facilitate filings.

d Inquiry into Nova Scotia Power’s Cybersecurity Incident (NSEB M12273) NSPI Responses to NSEB Information Requests NON-CONFIDENTIAL 1 Request IR-14: 2 3 On page 2 of the Monthly Update 4, NS Power noted that customer meters have continued...

AI summary Inquiry into NSPI's cybersecurity incident (NSEB M12273) addresses meter reconnection progress, risks to timelines, meter reading methods, and billing data post-incident. NSPI reports 75% of customers have received readings since the incident, with full reconnection expected by March 2026.

ata for the FAM report was able to be created through different processes, with a high degree of confidence that the data is accurate. Once systems are back online, any discrepancies will be trued up. Dispatch Study Action Plan Quarterly U...

AI summary The document discusses updates on the FAM report data accuracy, delays in the ECC Optimization Tools Project until March 2026, resolution of Maritime Link Project cost allocation issues, and the impact of a cybersecurity incident on the Joint-Use Agreement Proceeding. NS Power also addressed capital costs for poles under the JUA.

l meter readings, while engagement was redirected to call centre channels where online options were limited. These measures safeguarded continuity of service despite the change in customer experience. Recovery efforts have since stabilized...

AI summary NS Power addressed service disruptions by redirecting customer engagement to call centers, stabilizing operations, and implementing technology fixes. Recovery efforts include network rebuilds, device reimaging, and backup programs, with full restoration expected by early 2026.

et management, and regulatory reporting tools. This required business units to adopt manual processes and alternate reporting approaches to maintain continuity of operations and regulatory compliance. Core trading functions have now been s...

AI summary NS Power is stabilizing core trading functions and restoring operational systems, with ongoing efforts in performance and fuel data systems. The Recovery Program Office (RPO) coordinates recovery efforts, ensuring structured governance and progress reporting across the enterprise.

Ongoing Regulatory Matters As a result of the impacts noted above, several matters before the Board have been affected, including: • rates-related, Page 4 of 16 October 1, 2025 C. Henwood • customer billing, • capital and ACE Plan, • finan...

AI summary The Incident has impacted multiple regulatory matters before the Board, including rates, billing, capital/ACE Plan, financial reporting, fuel adjustment mechanisms, reliability standards, and demand-side management. The Board is being updated on evolving impacts to ensure transparency.

ECC ramp down and 4 – Mutual agreement, cannot be applied. NSP Marketing providing PHP with real-time dispatch schedule resumed on August 5th. 7 However, the majority of the data for the FAM report was able to be created through different...

AI summary The document discusses NSP Marketing resuming real-time dispatch schedules after an incident impacted the ECC Optimization Tools project timeline. The FAM report data is deemed accurate despite system disruptions, with discrepancies to be resolved once systems are operational. The NSEB highlighted project delays in its September 2025 letter.

The ECC Optimization Tools Project, which addresses the items in the Dispatch Study Action Plan, has been impacted by the Incident in two key areas. One related to vendor solution access which was disconnected by the vendor as a precaution...

AI summary The ECC Optimization Tools Project faced delays due to an incident affecting vendor access and NS Power IT infrastructure. A revised schedule to March 2026 was established, with performance metrics like call answer rates and estimated bills impacted, though manual meter reading mitigates some effects. No customer impact is expected.

As noted in responses to part (b) and (d), NS Power had the capability to track installation timelines more effectively prior to the cyber incident. However, the incident has temporarily impacted the Company’s ability to access and generate...

AI summary A cyber incident has disrupted NS Power's ability to track installation timelines and access data for pole settlements with Bell. Key systems like GIS are unavailable, delaying processes such as Point of Construction Settlement and hindering agreement finalization with Bell. NS Power estimates 175 work orders under a new process but cannot validate actual installations.

ial processes, payroll, storm response readiness, and energy trading capabilities. These functions have been stabilized or are progressing through restoration in line with the integrated program plan. The next wave of effort is centered on...

AI summary The document outlines progress in stabilizing operational functions, advancing business enablement systems, and addressing the OPC investigation. Business continuity measures are maintained, with full cooperation with the OPC and commitment to resolving the investigation efficiently. Judith Ferguson, Executive Vice President, oversees these efforts.

the improvements made to the online customer portal (My Account) including new features and information on updated login screens for better security and user experience. Customer Notifications As noted in the Third Monthly Update Report, N...

AI summary NS Power has improved its online customer portal (My Account), enhanced security measures, and notified affected customers about data breaches. It has also rebuilt IT infrastructure, restored critical capabilities, and enabled on-premise system deployment while maintaining cloud options. These actions aim to improve customer service, system reliability, and operational resilience.

access to GIS, NS Power has not been able to fully execute or review the new process, and therefore, a formal agreement with Bell has not yet been finalized or signed.6 While some of the GIS services have been restored, the integrations req...

AI summary NS Power has not finalized a formal agreement with Bell due to ongoing GIS service restoration delays, with integrations expected by Q1 2026. The NSEB is handling the open proceeding, while NS Power continues recovery efforts for critical systems. The OPC investigation is also referenced.

service capabilities are also progressing. NS Power is prioritizing the deployment of the enhanced customer portal and go-live preparations are now underway to improve secure access for our customers. Restoration of systems used to process...

AI summary NS Power is advancing service capabilities through enhanced customer portal deployment, system restoration for meter data processing, and customer communication tools. Technology enablement efforts include restoring operational systems, strengthening network infrastructure, and expanding real-time operational data access.

the plant information systems and onboarding users for access. Connections have now been established for several generating assets, improving the visibility of plant output and operational oversight. Reporting and analytics restoration has...

AI summary NS Power reports progress in restoring IT systems, including plant information systems, reporting, analytics, and cybersecurity measures. Critical business functions are being stabilized through infrastructure rebuilding, with ongoing efforts in asset management, data integration, and cybersecurity validation.

een made in strengthening foundational platforms such as reporting, data integration, network infrastructure and system access, all of which underpin core operational and customer-facing capabilities. Meaningful advancement has occurred ac...

AI summary NS Power outlines progress in restoring technology infrastructure, including system enhancements and collaboration with the Office of the Privacy Commissioner of Canada (OPC) regarding an ongoing investigation. Efforts focus on operational resilience, stakeholder transparency, and alignment with long-term business goals through the Recovery Program Office.

Restoration Roadmap SUMMARY OF CHANGES The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Enterpris...

AI summary The Restoration Roadmap outlines timeline adjustments for several projects, including PowerPlan (extended to 31-Aug-26 to address integration scope), AMI HES (adjusted to 30-Apr-26 for close-out activities), ADMS Resiliency (delayed by ~1 week due to resourcing constraints), and Aligne Fuels & PI (extended to 31-Mar-26 due to additional scope).

2026. NA NA Administration of the SGIP/DGIP, as well as any modelling related to the SGIP has been transferred to the IESO-NS. Processing Interconnection Requests Introduced NA No Update Return to normal processes for modelling related to...

AI summary Transfer of SGIP/DGIP administration to IESO-NS and processing of interconnection requests depend on PI data and GIS access, with an ETA of March 2026.

Activities Updated Jan 31, 2026 Rates-Related Matters System Planning IRP Modelling has transitioned to System Planning Introduced NA NA NA NA the IESO-NS Miscellaneous

AI summary The document discusses updates to system planning activities, particularly the transition of IRP modelling to the IESO-NS. It also mentions miscellaneous matters related to rates and system planning.

nd reset feature for demand billing customers e. Communications with customers relating to these issues and about the cybersecurity incident f. Business and regulatory impacts, including: i. Continuing impacts of day-to-day operations ii....

AI summary The document outlines topics including cybersecurity incidents, customer communications, and business/regulatory impacts, including transition planning to IESO Nova Scotia. It references existing exhibits from Matter M12273, which address overlapping issues in regulatory proceedings.

til February 21, 2026. As of the end of February, more than 450,000 meters have successfully delivered usage information to NS Power systems, demonstrating improved stability in meter data collection. Work continues to advance to fully rec...

AI summary Progress reports on meter data integration, billing platform reconnection, and technology upgrades including disaster recovery infrastructure. Customer self-service capabilities and operational restoration milestones are highlighted, with ongoing governance to ensure stable recovery execution.

ed to inform our progress on our restoration journey. PROGRAM STRUCTURE The Restoration Program is structured into five (5) key portfolios of work – focusing on restoring business capabilities. Portfolio Scope Summary Enterprise Recovery a...

AI summary The Restoration Program is organized into five portfolios: Enterprise Resource Planning (ERP), Customer, Additional Capabilities, Cybersecurity, and Technology Enablement. The roadmap outlines restoration efforts for 2025 and 2026, focusing on recovering core systems, cybersecurity controls, and technology infrastructure to ensure operational continuity.

Planning in progress Hardware Backup & Disaster TBD TBD Planning in progress Recovery (DR) The dates shown in this Gantt chart represent the current planned Complete schedule for the Restoration Program Office (RPO) initiatives. These time...

AI summary The document outlines the current planned schedule for the Restoration Program Office (RPO) initiatives, noting that timelines are subject to change due to evolving priorities and unforeseen dependencies. Adjustments to project completion timelines are summarized with associated rationales.

Pillar Project Summary of Change Rationale Customer MyAccount Project end date adjusted Revised project plan to account for from 25-Sep-2026 to 31- remaining scope to achieve pre-incident Jul-2026, resulting in a 4- functionality. Project...

AI summary The text outlines project timeline adjustments for customer-related initiatives, including MyAccount, MV90, Grid Model Management (ArcGIS/ArcFM), OpenView/ActiVu, and Adept. Adjustments range from 1 week to 16 weeks, citing revised planning, technical delays, and security readiness as key reasons.

week adjustment. activities following the initially planned go- live. Additional Adept Project end date adjusted Timeline was extended as project scope Capabilities Restoration from 13-Feb-2026 to 31- included additional installation, test...

AI summary Nova Scotia Power (NSP) adjusted project timelines for initiatives like 'Additional Capabilities Restoration' and 'Self-Serve BI & Analytics' due to extended scope, coordination challenges, and vendor/resource constraints. Data Centre and Backup/Disaster Recovery projects now have TBD completion dates, reflecting revised planning needs.

Power will be filing a letter with the NSEB subsequent to this report outlining the anticipated timeline for submitting the ACOC report. Interconnection processes Dependent on the GIS recovery and integration between GIS and Hosting Capaci...

AI summary NS Power will file a letter with the NSEB outlining the ACOC report timeline. The document mentions interconnection processes dependent on GIS recovery and integration with CYME Software, with an ETA of March 2026 for Hosting Capacity Map and Analysis.

is by end of Q3 2026. Data flows to evaluate Demand Response will be restored in Q3 2026, ahead of the 26/27 Season E1's Demand Response Programming NA Introduced NA NA NA No new update beginning on Dec 1, 2026, pending successful restorat...

AI summary The text outlines plans to restore Demand Response programming by Q3 2026, contingent on successful AMI system restoration. E1's programming will not update until December 2026, pending system recovery. System Planning is highlighted as a key area.

relevant systems. System Planning IRP Modelling has transitioned to System Planning Introduced NA NA NA NA NA the IESO-NS Monthly Cybersecurity Update 6 Attachment 2 Page 6 of 6

AI summary The text discusses the transition of IRP Modelling to the IESO-NS and mentions a Monthly Cybersecurity Update, though no detailed discussion of themes is provided.

vels since the cyber incident. As can be seen in Attachment 3, the backlog, which peaked on November 5, 2025, has been substantially addressed and the overall trend continues toward pre-cyber levels. As discussed in its Monthly Update 6, N...

AI summary The document outlines NSP's progress in addressing a cyber incident's aftermath, including backlog reduction, restored billing systems, and technology recovery efforts. Meter connections and billing have returned to normal, with estimated bills at pre-incident levels. Technology restoration is ongoing across infrastructure domains, with timelines detailed in attachments.

ational readiness activities across backup and disaster recovery, compute, and network domains. During the reporting period, infrastructure required to support Page 2 of 5 April 9, 2026 C. Henwood backup and disaster recovery was configure...

AI summary The text outlines infrastructure and network modernization efforts, including backup/disaster recovery configurations, secure access initiatives, and system restoration activities. It highlights progress in operational readiness, platform stability, and the restoration of business-critical reporting capabilities, along with improved data access and system testing phases.

nterprise resource planning systems—PeopleSoft Payroll, Resource PowerPlan, and Oracle Fusion—to support continuity of payroll, financial, and asset Planning (ERP) management operations. Customer Recovery and restoration of advanced meteri...

AI summary The document outlines a restoration roadmap for enterprise resource planning (ERP) systems, customer-facing platforms, and cybersecurity infrastructure from 2025 to 2026. Key projects include PeopleSoft Payroll, Oracle Fusion, MyAccount, and AMI HES, with completion dates and progress percentages provided for each initiative.

Updated NA NA NA No new update Q1 2026 Maritime Link Benefits Report Introduced NA NA NA NA NA No new update Q2 2026 FAM Quarterly Introduced NA Updated NA NA NA No new update Q1/Q2 2026 Integration issues due to Vendor environment & netwo...

AI summary The document outlines updates to reports and projects, including integration issues caused by vendor environment changes and a NS Power cyber event, leading to protocol adjustments and a revised project go-live date of June 16, 2026.

(ACOC) report. The Board approved the request. The ACOC report is now due May 29, 2026. Interconnection processes Dependent on the GIS recovery and integration between GIS and CYME Hosting Capacity Map and Analysis Introduced NA Software....

AI summary The ACOC report is approved with a due date of May 29, 2026. The document outlines interconnection processes, including the introduction of a Hosting Capacity Map with an ETA of September 2026, and updates on processing interconnection requests. Demand Side Management is also mentioned as a relevant topic.

Updated Updated NA Updated service timelines. If no final agreement is in place by June 30, 2026, the Board may consider further reporting. Q2 2026 Based on current progress, GIS restoration is anticipated by Q2 2026, at which time NS Powe...

AI summary The document outlines updated service timelines for GIS restoration, anticipating completion by Q2 2026. NS Power aims to update system data and finalize the Joint Use Agreement with Bell by this deadline. If no agreement is reached by June 30, 2026, the Board may require further reporting.

and customer-facing platforms (such as contact centre and online account services) to support accurate billing, service delivery, and accessible customer support. Additional Recovery and restoration of critical supporting capabilities, inc...

AI summary The document outlines a restoration roadmap for critical systems and capabilities, including ERP, customer platforms, cybersecurity, and technology infrastructure, with project completion dates and progress percentages. It is part of a cybersecurity incident update.

Cybersecurity Incident - Monthly Update 8 Attachment 2 Page 5 of 5 Report 2 - Report 3 - Report 4 - Report 5 - Report 6 - Report 7 - Report 8 - Forecast Restoration of Normal Affected Regulatory Matters October 1 November 3 December 1 Febr...

AI summary The document outlines a cybersecurity incident with monthly updates, including reports on affected regulatory matters and a forecast for restoring normal activities. Updates span from October 2025 to May 2026, with a focus on system planning and incident management timelines.

Recovery Timeline The recovery program continues to be delivered through structured governance, phased sequencing, and ongoing validation, enabling consistent and coordinated progress across all workstreams. Strong alignment across infrast...

AI summary The recovery program is managed through structured governance, phased sequencing, and ongoing validation, ensuring alignment across infrastructure readiness, resource planning, and interdependent capabilities. Replanning activities maintain execution clarity and program discipline, with significant progress made on high-priority items and stable service continuity.

PROGRAM STRUCTURE The Restoration Program is structured into five (5) key portfolios of work – focusing on restoring business capabilities. Portfolio Scope Summary Enterprise Resource Planning (ERP) Recovery and restoration of core enterpr...

AI summary The Restoration Program is organized into five key portfolios: Enterprise Resource Planning, Customer, Additional Capabilities, Cybersecurity, and Technology Enablement, each focusing on restoring critical systems and operations.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Affected Regulatory Matters Report 2 - October 1...

AI summary The document outlines adjustments to the completion timelines of various regulatory projects, including the Capital and A ce Plan and the CIS Replacement Project, with updates and expected submissions to the NSEB in 2026.

Technology Enablement Foundational technology capabilities have now been fully restored and transitioned into operational service, providing the stable and reliable platform required to support broader business operations. Core infrastruct...

AI summary Foundational technology capabilities have been restored and are now in operational service, supporting stable and reliable business operations. Core infrastructure services are functioning effectively, and the focus has shifted to ongoing management, service reliability, and continuous improvement.

PROGRAM STRUCTURE The Restoration Program is structured into five (5) key portfolios of work – focusing on restoring business capabilities. Portfolio Scope Summary Enterprise Resource Planning (ERP) Recovery and restoration of core enterpr...

AI summary The Restoration Program is structured into five key portfolios: Enterprise Resource Planning, Customer, Additional Capabilities, Cybersecurity, and Technology Enablement. Each portfolio focuses on restoring critical systems and capabilities to ensure business continuity and resilience.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Hosting Capacity Map and Analysis Introduced NA...

AI summary The document outlines project timeline adjustments, including delays due to GIS recovery and integration with CYME Software, and updates on the Residential Behaviour Program and Demand Response Programming. Affected regulatory matters are also noted with report dates and forecast restoration timelines.

Technology Enablement Foundational technology capabilities remain fully restored and continue to operate as expected. Core infrastructure services, including compute, backup and recovery, and supporting technology platforms, provided relia...

AI summary Foundational technology capabilities are fully restored and operating as expected. Activities during the period focused on routine operations, maintenance, and oversight to ensure service reliability and performance. Governance and operational controls are in place to support stability and alignment with business requirements.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Dispatch Study Action Plan Quarterly Update Intr...

AI summary The document outlines adjustments to project timelines, including the Dispatch Study Action Plan entering the Hypercare Phase and transitioning to full operations, the Hosting Capacity Map and Analysis undergoing model development, and updates to interconnection processes. Affected regulatory matters include several reports with updated timelines, and programs such as the Residential Behaviour Program and Demand Response Programming are forecasted for restoration in Q3-Q4 2026.