Topic:"Legal Procedures" in M12633

DRO made decision on: Dec 16 2025 Type of complaint: Billing Issues Additional details: I went bankrupt, I told nsp and told them they would need to contact the person taking the property over (randy bolt). I filed for bakruotxy on August...

AI summary A customer filed a complaint with the DRO regarding billing issues after going bankrupt and leaving a property. They argue that Nova Scotia Power (NSP) reconnected service without their approval, violating bankruptcy law. The customer claims NSP's policies override legal requirements and demands that the debt be transferred or backdated.

From: Charles Howatt Sent: January 5, 2026 3:32 PM To: Penney, Nicole Cc: Kelly Mason ; Wallace, Lisa ; Nakhatovych, Maryna ; Kathleen Murray ; Blake WIlliams ; Chris Lanteigne ; Jennifer ; Lisa ; Sonia Liao Subject: Re: M12633 - Secure Su...

AI summary The email discusses concerns about NSP's alleged violations of federal bankruptcy law, including failure to disconnect power and improper handling of bankruptcy documents. The sender claims NSP is bullying customers and should be fined by the board for these violations.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien As NSP has informed you that they were informed mul...

AI summary The email discusses concerns about Nova Scotia Power (NSP) continuing to attempt debt collection despite the sender's bankruptcy, which violates federal law. The sender claims NSP is bullying customers and should be fined for the violation. The response explains that once a bankruptcy is filed, creditors are legally prohibited from collecting debts due to an automatic stay.