Topic:"Low Income Programs" in M12273

1 The NSEB replied to the Premier by letter on December 10, 2025, providing, in part, the following: 2 Upon receipt of your letter, the Board opened a new matter (M12600). Given the 3 connection between these issues and the Board’s ongoing...

AI summary The NSEB opened a new matter (M12600) related to issues raised by the Premier, linking it to an ongoing cybersecurity inquiry (M12273). NS Power argues that many issues, including customer billing and communications, were addressed in prior reports and that M12273 is the appropriate proceeding. The NSEB also provided additional direction due to a customer complaint (M12457).

holding community engagement sessions throughout 2026 to answer customer questions directly, and our Customer Care Centre is able to support customers who have questions over the phone. • NS Power will actively encourage customers to take...

AI summary NS Power is engaging with customers through community sessions and phone support, promoting payment arrangements like Equal Billing to reduce disconnections. They acknowledge a recent cyberattack but emphasize grid security and ongoing cooperation with regulatory bodies.