› Participants would like more information to be provided about the program steps. Limited participant knowledge about Affordable Single-family Homes can cause participant confusion and frustration during the initial DA/contractor visit, p...
AI summary Participants express frustration due to limited knowledge about Affordable Single-family Homes (ASFH) program steps, leading to confusion during initial Delivery Agent (DA)/contractor visits, especially when considering multiple programs like the Oil to Heat Pump Program (OHPA).
Figure 15: ASFH Participation Process Summary Interested participants can apply to E1 directly or be referred by Housing Nova Scotia. - DAs, Housing Nova Scotia, or staff from other E1 programs identify potential participants. - Following...
AI summary The ASFH program enables eligible participants to access energy efficiency retrofits through E1 and DAs, with eligibility for EPI and OHPA programs. Process steps include application, assessment, retrofit scheduling, and cost approval. Energy savings targets for 2024 are 2.825 GWh and 1.046 MW.
Initial Visit with Participant DAs believe that the initial visit to complete the energy assessment is generally a simple and easy process to complete. However, DAs observe that it can be more problematic for homeowners who have limited kn...
AI summary Delivery Agents (DAs) report challenges during initial visits with Affordable Single-family Homes (ASFH) participants, including confusion between ASFH and OHPA programs, financial barriers influencing program choice, and fraud risks. E1 has introduced steps to clarify program enrollment, but fraud remains a concern.