Topic:"Operating Expenses" in M12273

our online customer account portal, launching a new secure cloud-based customer communication system, and upgrading our financial systems to return to paying our suppliers in an appropriate timeframe. Most importantly we remain focused on t...

AI summary Nova Scotia Power (NSP) addresses system disruptions affecting billing, supplier payments, and customer communications. They are implementing flexible billing options, upgrading systems, and investing in reliability, including infrastructure improvements. NSP emphasizes resolving issues while maintaining service reliability and affordability.

s that appropriate controls are in place and operating effectively. Please see NS Power’s response to NSEB IR-01(a) (M12273) for additional information. Financial Enterprise Resource Planning The Incident disrupted the Company’s Enterprise...

AI summary The Incident disrupted NS Power's Enterprise Resource Planning (ERP) systems, necessitating manual processes for payroll and financial reporting. Payroll operations have stabilized, but capital accounting remains interim. Customer billing faced disruptions with estimated billing and manual readings, though service continuity was maintained.

and the reasons for the accounts outstanding beyond 30 days, Nova Scotia Power has made significant progress in reducing the post‑cyber‑event invoice backlog and returning to normal operating levels. Since the peak backlog on November 5, o...

AI summary NS Power has reduced its post-cyber-event invoice backlog by 64%, with accounts payable now at normal levels. Process improvements and automation efforts are ongoing, and preparations for new financial management functions are underway.

an aged analysis of the payables and the reasons for the accounts outstanding beyond 30 days, Nova Scotia Power continues to make significant progress in reducing the post‑cyber‑event invoice backlog. As can be seen in Attachment 3, the ba...

AI summary Nova Scotia Power (NS Power) is reducing its post-cyber-event invoice backlog, with Attachment 3 showing progress toward pre-cyber levels. Financial management improvements, including inventory handling and expense processing, are underway. Customer billing has resumed, with 84.6% of customers receiving accurate bills by January 2026 and over 450,000 meters transmitting data by February 2026.

or premature re-enablement. Core services have remained operational, and recovery activity is increasingly characterized by structured validation, governance oversight, and risk-based decision-making. This approach reflects a deliberate sh...

AI summary The text outlines post-cyber incident recovery efforts focused on structured validation, governance, and financial operations. Core services remain operational, with recovery prioritizing resilience and long-term stability. Financial systems are progressing toward integration and audit readiness, while aged receivables have decreased significantly.

Financial Enterprise Resource Planning Restoration of financial capabilities continued to advance through staged deployment and validation activities, with a focus on ensuring accuracy, control integrity, and operational continuity. Integr...

AI summary NS Power has advanced financial system integration and testing, with a focus on accuracy and operational continuity. Progress includes re-planning components based on validation outcomes, though a temporary increase in invoices on hold reflects ongoing process improvements. Recovery timelines and detailed information are outlined in Attachments 1 and 3.