Topic:"Performance Monitoring" in M12273

The ECC Optimization Tools Project, which addresses the items in the Dispatch Study Action Plan, has been impacted by the Incident in two key areas. One related to vendor solution access which was disconnected by the vendor as a precaution...

AI summary The ECC Optimization Tools Project faced delays due to an incident affecting vendor access and NS Power IT infrastructure. A revised schedule to March 2026 was established, with performance metrics like call answer rates and estimated bills impacted, though manual meter reading mitigates some effects. No customer impact is expected.

te, finish date, and percentage completion. If no progress is made from one month to the next, this should also be clearly indicated along with the reasons. December 1, 2025 C. Henwood 3. A separate chart is to be provided in the Incident R...

AI summary NS Power provides an update on incident recovery efforts, including progress in restoring financial systems and project tracking. The Incident Report includes a chart detailing impacted Board matters and restoration timelines. Updates are provided in conjunction with prior reports, reflecting ongoing recovery efforts.

Monthly Cybersecurity Update 6 Attachment 2 Page 4 of 6 Report 2 - Report 3 - Report 4 - Report 5 - Report 6 - Forecast Restoration of Normal Affected Regulatory Matters October 1 November 3 December 1 February 4 March 4 Activities Latest...

AI summary A cybersecurity update report outlines affected regulatory matters, including dates for reports and forecasted restoration activities. It references 'Rates-Related Standards' and 'Performance Matters' as key areas under review, though no specific details on cybersecurity measures or regulatory decisions are provided.

Introduced NA Updated NA NA Updated NA No new update Q2 2026 Update Performance Standards Meters have been restored to normal operations and customer Performance Standards Introduced NA NA NA NA Updated NA No new update. billing is returni...

AI summary Performance standards have been updated, with meters restored to normal operations and customer billing resuming as of March 31, 2026. A cybersecurity incident is documented in Attachment 2, Page 4 of 5, with a monthly update provided.

Customer Billing and Customer Systems Customer-facing systems continued to progress through validation, testing, and staged restoration activities, with a focus on ensuring service continuity. Key capabilities have advanced through testing...

AI summary Customer-facing systems are progressing through testing and validation, with some functions operational. Delays are due to testing complexity and dependencies. NS Power met performance standards for estimated bills post-March 2026 meter restoration. Recovery timelines detailed in a Gantt chart.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale General NA Updated Updated NA NA NA NA NA No new...

AI summary The document outlines adjustments to project timelines and updates related to various regulatory matters. Key updates include the submission of the Q1 2026 Maritime Links Benefit Report and progress on meeting performance standards by NS Power. Affected regulatory matters are also tracked with scheduled reports.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Performance Standards Performance Standards Intr...

AI summary The document outlines adjustments to the completion timelines of various projects, including updates to performance standards and the affiliate code of conduct, with specific dates for reports and updates provided in a table format.