Topic:"Performance Monitoring" in M12376

M12376 – Review of Nova Scotia Power Incorporated Performance Standards In December 2015, the Government of Nova Scotia amended the Public Utilities Act , R.S.N.S. 1989, c. 380, to require the Nova Scotia Utility and Review Board (NSUARB)...

AI summary The document outlines the evolution of performance standards for Nova Scotia Power Inc. under the Public Utilities Act, including amendments, implementation periods, and the transition of regulatory oversight to the Nova Scotia Energy Board following the proclamation of the Energy and Regulatory Boards Act.

Performance standards - 52A (1) The Governor in Council may make regulations regarding all aspects of performance, including regulations that prescribe performance standards, requirements and minimums for Nova Scotia Power Incorporated. -...

AI summary This section outlines the Governor in Council's and the Energy Board's authority to establish performance standards for Nova Scotia Power Incorporated, covering areas such as outages, reliability, customer service, and environmental performance. The NS Power Performance Standards Regulations, effective November 15, 2022, include requirements related to power quality and customer reliability.

Background regarding existing performance standards related to reliability, customer service and storm response[3](#page-1-1) In late 2016, in accordance with the PUA , the NSUARB established performance standards for reliability, response...

AI summary In late 2016, the NSUARB established performance standards for reliability, customer service, and storm response under the PUA. These standards were reviewed over a five-year period, ending in 2021. NS Power proposed amendments to nine standards and a new one for weather-related outages affecting 30,000 or more customers, leading to a paper hearing process.

Scope of this proceeding The Board has retained London Economics International LLC ("LEI") to review existing performance standards and develop updated performance standards for NS Power in consideration of Section 52A of the PUA and relat...

AI summary The Nova Scotia Energy Board is proceeding to review and update performance standards for NS Power under Section 52A of the Public Utilities Act. The process involves multiple steps, including public comment, legislative review, data analysis, stakeholder workshops, and potential oral hearings.

C) Customer Service Should on-time completion of new service connections and customer satisfaction survey results be added to the Performance Standards? In relation to additional Performance Standards arising from the categories listed in...

AI summary The Consumer Advocate recommends adding on-time completion of new service connections and customer satisfaction survey results to Performance Standards under the Public Utilities Act, focusing on equity, low-income service, energy poverty, and data handling.

Performance standards - 52A (1) The Governor in Council may make regulations regarding all aspects of performance, including regulations that prescribe performance standards, requirements and minimums for Nova Scotia Power Incorporated. -...

AI summary Section 52A of the Public Utilities Act grants the Governor in Council and the Energy Board authority to establish performance standards for Nova Scotia Power Incorporated, covering aspects like reliability, equity, customer service, and environmental performance. These standards are further detailed in the NS Power Performance Standards Regulations, which came into effect in 2022.

Background regarding existing performance standards related to reliability, customer service and storm response 3 In late 2016, in accordance with the PUA, the NSUARB established performance standards for reliability, response to adverse w...

AI summary In late 2016, the NSUARB established performance standards for reliability, customer service, and storm response under the PUA. These standards were reviewed over five years, ending in 2021. NS Power was directed to expand its reliability reporting, including SAIFI and SAIDI indices. In 2021, NS Power proposed amendments to nine standards and a new standard for reporting on large-scale weather-related outages, leading to a paper hearing.

- Step 1: Terms of Reference (TOR): This Draft TOR is being sent to interested parties for comment. This would ensure that key stakeholder concerns are considered in the review. Comments would be incorporated, as appropriate, and Terms of...

AI summary The proceeding outlines steps for reviewing Section 52A of the PUA, including initial consultations, legislative reviews, and data collection from NS Power. The focus is on performance standards for customer service, reliability, and storm response, as well as potential expansion to include NS Power's Five-Year Reliability Plan.

August 22, 2025 [[email protected]](mailto:[email protected]) Judith Ferguson Executive Vice President, Regulatory, Legal and Business Planning Nova Scotia Power Incorporated P.O. Box 910, 1223 Lower Water Street Halifax,...

AI summary The Board has finalized the Terms of Reference for a review of NS Power's Performance Standards by London Economics International (LEI). Comments were received from NS Power, the Consumer Advocate, and the Small Business Advocate. A stakeholder workshop will be held before the LEI report is filed for public review.

Performance standards - 52A (1) The Governor in Council may make regulations regarding all aspects of performance, including regulations that prescribe performance standards, requirements and minimums for Nova Scotia Power Incorporated. -...

AI summary The text outlines the regulatory framework for performance standards under the Public Utilities Act, empowering the Governor in Council and the Energy Board to set standards for Nova Scotia Power Incorporated. These standards cover aspects like outages, reliability, customer service, and energy efficiency, with specific regulations enacted in 2022.

://nserbt.ca/sites/default/files/M11627%20Decision%20Letter.pdf) September 9, 2024. directing that the matter (M10279) proceed by way of a paper hearing and a timetable for that process was provided. The NSUARB's decision in matter M10279...

AI summary The NSUARB directed NS Power to develop customer-level reliability data and updated performance standards for 2022 to 2026. The current standards lack coverage for delays in work orders and pole relocation. Adverse weather response standards include customer notification, call handling, ETR updates, and outage reporting for large-scale events.

Scope of this proceeding The Board has retained London Economics International LLC ("LEI") to review existing performance standards and develop updated performance standards for NS Power in consideration of Section 52A of the PUA and relat...

AI summary The Nova Scotia Energy Board has hired London Economics International LLC to review and update performance standards for NS Power under Section 52A of the Public Utilities Act. The process will be confirmed in a hearing order following the submission of a draft report for public review.