Beverley
p. p. 2
Beverley In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: In response to your following email, I will begin with my Ro...
AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power (NS Power) and customers, emphasizing that NS Power is only responsible for delivering power to the meter and not for on-premise energy consumption. Meter accuracy is the key factor in determining correct billing, and the DRO will instruct NS Power to test the meter if it was read in August.