Recommendation 1
p. p. 2
Recommendation 1 - NSPI should continually monitor PLT staffing and reductions to ensure that no deterioration of performance results. Specifically, NSPI should conduct annual customer surveys concerning service response and maintain a con...
AI summary This recommendation outlines the need for NSPI to monitor PLT staffing levels and their impact on performance, including conducting annual customer surveys and reporting outage data using the 2.5 Beta standard deviation to the Board.