Topic:"Performance Monitoring" in M12786

2025 Storm Restoration Cost Report (NSEB M12786) NSPI Responses to Consumer Advocate Information Requests NON-CONFIDENTIAL 1 Request IR-3: 2 3 Reference: Figure 10 4 5 The actual customer impact of the Level 3 event of December 19/20 was m...

AI summary NSPI attributes the overestimation of customer impact during the December 19/20 Level 3 storm to unanticipated wind speeds exceeding forecasts (e.g., 118 km/h vs. 100 km/h in Halifax). The response cites forecasting methodology limitations and references continuous improvement efforts in post-event reviews, though it states general prediction approaches remain unchanged across storm levels.

2025 Storm Restoration Cost Report (NSEB M12786) NSPI Responses to IG Information Requests NON-CONFIDENTIAL 1 Request IR-4: 2 3 Reference: Section 6, Cost Control and Performance Management for External 4 Contractors. 5 6 (a) Please provid...

AI summary NSPI responds to an information request (IR-4) regarding 2025 storm restoration costs, including contractor expenses, internal labor costs, performance metrics, and accountability measures for external contractors under Section 6 of the Cost Control and Performance Management framework.

actor invoice reviews did not indicate inappropriate 26 labour rates, mobilization costs or hours of work when compared to negotiated storm 27 response rates and crew tracking data. Date Filed: May 21, 2026 NSPI (IG) IR-4 Page 3 of 3 2025...

AI summary NSPI's invoice reviews found no inappropriate labour rates or mobilization costs compared to negotiated storm response rates. The document requests clarification on NSPI's use of predicted vs. actual storm impact data for EOC activation, contractor mobilization, and resource staging, as well as post-event critique processes for Level 3/4 storms.

nt Critique process? 29 30 (f) In the December 5, 2025 event, predicted impacts exceeded actual impacts by 31 approximately 21,000 customers. Please explain what post event analysis was Date Filed: May 21, 2026 NSPI (IG) IR-5 Page 1 of 4 2...

AI summary The document requests an explanation of post-event analysis following a December 5, 2025 storm event where predicted impacts exceeded actual impacts by 21,000 customers. It references NSPI's responses to information requests regarding the 2025 Storm Restoration Cost Report (NSEB M12786).

1 (iii) Based on the forecast, 43 percent of the external PLT contractors were staged in the 2 Cape Breton region prior to the event; 24 percent West, 20 percent in the Northeast 3 and 13 percent in the Metro region. 4 5 For the December 1...

AI summary The text outlines contractor deployment during two storm events in December 2025 and describes a post-event critique process mandated by the Emergency Storm Response Plan (ESRP) to evaluate restoration efforts and identify improvements. Regional contractor distribution and post-event review procedures are detailed.

2025 Storm Restoration Cost Report (NSEB M12786) NSPI Responses to Small Business Advocate Information Requests NON-CONFIDENTIAL 1 Request IR-1: 2 3 Refer to M12786, Exhibit N-1, NS Power’s 2025 Storm Restoration Cost Report dated April 4...

AI summary The document outlines responses to information requests regarding NSPI's 2025 Storm Restoration Cost Report, focusing on organizational structure, conditions for deploying external contractor crews, and performance metrics for cost control. The response directs to an organizational chart and discusses performance management frameworks.

2025 Storm Restoration Cost Report (NSEB M12786) NSPI Responses to Small Business Advocate Information Requests NON-CONFIDENTIAL 1 2 Only the Manager, Contractor Oversight is a new role in the organizational chart above. 3 The other roles...

AI summary NSPI outlines organizational changes, including a new Manager role for Contractor Oversight, and explains contractor accountability through contractual terms governing cost controls and performance metrics. Contractors are released after completing work in specific areas, with cost controls tied to storm rates and per diem limits.

1 Request IR-9: 2 3 Preamble: Regarding the December 5, 2025 event, NSPI acknowledges the over-forecast, 4 but as no Storm Report was filed, ratepayers have no insight into lessons learned from this 5 event. 6 7 (a) Did NSPI undertake an i...

AI summary NSPI acknowledges an over-forecast during the December 5, 2025 event but notes no Storm Report was filed. They conducted a Post-Event Critique (PEC) under their Emergency Services Restoration Plan (M12441), identifying lessons on EOC roster accuracy and communication. NSPI emphasizes reliance on third-party forecasts for pre-storm planning accuracy.

dith Ferguson, Others: ☐ Matt Drover, ☐ Mike Sampson, ☐ Emily MacNeil, Post Event Review (Per PEC Sub-Process 9 & ESRP Appendix 7) Welcome and Overview: Safety Performance: Done Well: o Testing our abilities after a while of not mobilizing...

AI summary Post-event review of the 2025 storm restoration highlights successful transmission system resilience, effective resource mobilization, and ETR strategy improvements. Areas for improvement include updating safety subplans for out-of-province contractors and ensuring all transmission leads are in the GE APM solution for standby.

provide 17 “more specific and detailed comments on lessons learned as requested by the IG”. 18 Attachment 1, the December 19-20, 2025 Wind Storm Report at p. 27/29 sets out “lessons 19 learned.” 20 (a) Does NSPI maintain that this fulfils...

AI summary The regulatory body requests NSPI to provide detailed lessons learned from past events, internal reviews, and improvements to tools like Storm Tracker, tying these to measurable outcomes such as reduced operational costs and faster restoration times.

ed crew, per restoration hour, or by any other productivity metric.[12](#page-2-8) Performance metrics are limited to safety compliance checks and adherence to providing required gear.[13](#page-2-10) Where contractors accounted for over 6...

AI summary The document discusses the lack of contractor productivity metrics in Level 3 operating costs, which makes it difficult to assess cost reasonableness. It notes that Nova Scotia Power Inc. plans to deploy a new software platform in 2026 to introduce these metrics, but emphasizes the need to establish a baseline for comparison.

5. Post-Event Critique and Lessons Learned NSPI maintains that the "Lessons Learned" section of the December 19-20 storm report fulfils its commitment made in the context of the 2024 Annual Report proceeding, Matter M12188, to provide "mor...

AI summary NSPI claims that the 'Lessons Learned' section of the storm report meets its commitment to provide more detailed comments in the 2024 Annual Report proceeding. The PEC document highlights operational issues and suggests improvements. The IG recommends tying lessons learned to measurable outcomes and including PEC findings in annual reports.

CONCLUSION It is respectfully requested that the Board direct NSPI to: 1. Adopt and file formal definitions of "storm readying" and "storm response" for use in all future annual reports. [ 23 ](#page-5-1) Exhibit N-3, IG IR-8(a). [ 24 ](#p...

AI summary The document outlines several requests directed to Nova Scotia Power Inc. (NSPI) regarding the need for formal definitions, annual reporting, baseline methodology reports, and assessments of forecast accuracy. These requests aim to improve transparency and accountability in storm readiness and response practices, as well as the accuracy of cost recovery mechanisms.

NON-CONFIDENTIAL 1 2.0 REPLY TO CONSUMER ADVOCATE (CA) SUBMISSIONS 19 including Post-Event Critiques following Level 3 and 4 events, including instances when impacts 20 are ultimately smaller than forecast, to identify opportunities for op...

AI summary NS Power argues that its current processes and reporting frameworks, such as the Storm Restoration Cost Report, are sufficient for continuous improvement and do not require additional reporting mechanisms, even in the context of Post-Event Critiques and forecasting improvements.

NON-CONFIDENTIAL - performed effectively under the circumstances. Confirmation that processes are operating as - intended is itself a meaningful outcome of the review process and demonstrates that prior - improvements have been sustained....

AI summary NS Power asserts that its current post-event critique process is effective and will continue to be used for review and improvement. The company acknowledges intervenor submissions and thanks the Board for the opportunity to respond.

acts for all Level 3 and Level 4 events over the reporting period, along with analysis and commentary on whether errors suggest any directional bias, and the results of the annual calibration process. NS Power asserts that this is not warr...

AI summary NS Power argues against additional reporting requirements, citing existing reports and the development of an AI storm prediction platform. The Board agrees not to require a deep study of the current Damage Prediction Model. Both the CA and IG recommend formal definitions for 'storm readying' and 'storm response', which NS Power agrees to implement. The IG also requested reporting on incremental costs for pre-impact deployment, which NS Power denies due to the nature of internal resources.