Paul Meade
acy; that test results indicate that meter #2517219 is operating within prescribed accuracy limits; that you suggest "internal manipulation or system malfunction with NSP's account management system"; that you indicate that you disabled Au...
AI summary The dispute revolves around a customer's claim that NSP improperly removed funds after they disabled Auto-Pay, with NSP explaining that the payment was processed before the cancellation. The Board's regulations and the Electricity and Gas Inspection Act are referenced, emphasizing NSP's responsibility to deliver power and not control on-premise energy usage. Meter accuracy is highlighted as a key factor in resolving consumption disputes.