Topic:"Performance Monitoring" in M12936

acy; that test results indicate that meter #2517219 is operating within prescribed accuracy limits; that you suggest "internal manipulation or system malfunction with NSP's account management system"; that you indicate that you disabled Au...

AI summary The dispute revolves around a customer's claim that NSP improperly removed funds after they disabled Auto-Pay, with NSP explaining that the payment was processed before the cancellation. The Board's regulations and the Electricity and Gas Inspection Act are referenced, emphasizing NSP's responsibility to deliver power and not control on-premise energy usage. Meter accuracy is highlighted as a key factor in resolving consumption disputes.

III. METER MULTIPLIER AND METER TESTING - 15. NS Power has further explained why a 300:5 current transformer ratio is used with the Applicant's 400-amp service. NS Power states that 300:5 CTs are suitable because they are rated to operate...

AI summary NS Power explains the use of a 300:5 current transformer ratio and accepts the Applicant's acknowledgment of the mathematical basis for the multiplier. However, NS Power did not complete additional tests requested by the Applicant and refers them to Measurement Canada for independent testing. An administrative error in the Customer Information System is noted, which affected billing until a manual reading was taken in March 2026.