Topic:"Program Evaluation" in M03452

................................................... 8 2.2.1 On-site Evaluations ..................................................................................................................................8 2.2.2 Net-to-Gross Ratio an...

AI summary The document outlines the evaluation process for energy efficiency programs, including on-site evaluations, net-to-gross ratio analysis, and methods such as in-depth interviews and telephone surveys. It also details individual program performances, such as the C&I Custom Program, Business Energy Rebates Program, and others focused on lighting and retail efficiency.

1.3.1 Data Quality Issues The NMR team encountered several issues involving inconsistent, inaccurate, or missing data in 2010. These issues were experienced particularly in the SBLS, DI, and C&I Custom programs. Inconsistent and Inaccurate...

AI summary The NMR team identified data quality issues in 2010, particularly in the SBLS, DI, and C&I Custom programs. These included data entry errors, discrepancies between recorded and observed installations, and potential vulnerabilities in programs using subcontractors. Corrective actions were taken, but additional audits are recommended for similar programs.

ject. While this does not affect the tracking of equipment installed, it makes conducting a billing analysis problematic. We recommend that this be taken into consideration when tracking participants. 1.3.2 Data Access / Delivery Issues Th...

AI summary The evaluation of programs was hindered by long report generation times, data inconsistencies, and lack of unique identifiers, particularly affecting the Low Income Households program. These issues created challenges for data sharing, evaluation, and program management.

ome cases requiring several days before requests could be fulfilled.3 These delays were especially problematic for generating monthly participation lists required by NMR to complete telephone surveys. 1.3.3 Recommendations Data tracking an...

AI summary The document highlights delays in data tracking and reporting for DSM programs, which impacted the ability to generate monthly participation lists for NMR's telephone surveys. A centralized data tracking system was implemented in 2010, but further refinement is needed, particularly in data entry, reporting, and tracking specifications.

n of implementing electric DSM programs in the province, Efficiency Nova Scotia has an opportunity to create relationships anew, not only with customers, but with stakeholders and interest groups.6 5 The Appliance Retirement and Replacemen...

AI summary The document discusses the evaluation of DSM programs in Nova Scotia, focusing on documenting program objectives, estimating energy savings, and identifying performance improvements. It highlights the differences between the Appliance Retirement and Replacement program and other DSM components, as well as the use of statistical methods and net-to-gross ratios to assess program impacts.

d that incorporated impacts of free ridership and, in some cases, spillover. The net-to-gross ratio was applied to the gross savings impacts in order to estimate net savings impacts for each program.7 2.2.1 On-site Evaluations In total, th...

AI summary The document discusses the evaluation of energy efficiency programs, including on-site evaluations and the calculation of net-to-gross ratios to estimate net savings impacts, considering free ridership and spillover effects. The NMR team visited multiple participant sites to collect data for engineering analyses.

f 2010. However, even the new minimum requirement of EnerGuide 83 did not set significant stretch goals for participants, who could exceed this rating simply by installing a heat pump. The Business Energy Rebates program was a new program...

AI summary The document discusses the Business Energy Rebates program and its higher free-ridership rates due to prescriptive measures. It also highlights net-to-gross ratios for various energy efficiency programs, with some programs like Efficient Products –Retail: CFLs showing high ratios due to spillover effects.

a net-to-gross ratio using a difference-of-differences approach and was presumed to have had spillover. Free ridership was not calculated for the LIH program which is free to low income participants. NMR Evaluation 2010 DSM Programs Execut...

AI summary The evaluation of 2010 DSM programs includes process evaluations through interviews, surveys, and site visits. In-depth interviews were conducted with program staff, delivery agents, contractors, and participants between June 2010 and January 2011.

3.1 C&I Custom Program (C&I) The C&I Custom program is a well run program with a well-documented and detailed data tracking process, rigorous policies and procedures to screen out free-riders, and a rigorous monitoring and verification (M&...

AI summary The C&I Custom program is well-run with effective data tracking and M&V processes, achieving strong energy savings in 2010 but falling short on demand targets. NMR suggests adapting the program to include demand response incentives. Increased outreach efforts, including hiring additional Sales Leads, contributed to higher participation and savings.

ce any effort to improve the program through a process evaluation would have been of limited value as the SLC program will be terminated once the expected legislation mandating T8 lighting is enacted. 3.3 Small Business Direct Install Ligh...

AI summary The Small Business Direct Install Lighting Program (SBLS) has shown increasing energy impacts and high customer satisfaction since 2008. However, material delivery issues led to a change in program design in 2011, with Delivery Agents now responsible for sourcing materials and adhering to price constraints. NMR recommended monitoring performance to ensure continued success.

p levels continue to rise, consider adjusting the if it continues to increase it may become an area of concern. screening procedures used to identify free-riders. C&I-F2. C&I-R2. Due to the compressed time frame between the end of the prog...

AI summary The document highlights challenges with the C&I Custom program's evaluation process, including compressed timelines, data entry errors, and the need for improved tracking systems and evaluation schedules to ensure accurate and rigorous impact assessments.

Program Finding Recommendation Small SBLS-F3. SBLS-R3. The DSM Administrator should continue to promote the Business Customers were motivated to participate in the program primarily to financial benefit of program participation to small bu...

AI summary The Small Business Lighting Solutions (SBLS) program found that small businesses were motivated by energy cost savings. However, the program faced material delivery issues, with 60-80% of deliveries being late or incorrect. Despite improvements, delivery agents continued to report problems, though the DSM Administrator has implemented an alternative program design to address these issues.

Program Finding Recommendation Efficient DI-F1. DI-R1. Lighting While around one out of four respondents in 2008, 2009 and 2010 The DSM Administrator should consider using email to contact Products (23%, 25% and 27%) reported having first...

AI summary The text discusses the effectiveness of email as a communication tool for the Direct Install (DI) program, noting a significant increase in email awareness from 1% in 2008 to 21% in 2010. It also highlights that financial benefits were the primary motivation for customer participation, with 79% citing energy cost savings as a key factor.

Program Finding Recommendation EnerGuide EEH-F6. EEH-R6. Existing The EEH program has both resource acquisition and market In order to achieve its market transformation goals, any future transformation goals. A pool of well trained contrac...

AI summary The EEH program aims to achieve both resource acquisition and market transformation goals. It emphasizes the importance of contractor training to ensure proper installation of energy efficiency measures and to promote energy-efficient products and services. The withdrawal of federal rebates and the transition of DSM program administration are noted as factors requiring attention in future program development.

re sufficient unsuccessful in the bidding process was taken over by two of the three to carry out the program as designed. Delivery Agents. LIH-F14. LIH-R14. The Delivery Agents reported that the protocol for replacing The DSM Administrato...

AI summary The text discusses challenges in a program's delivery, including difficulties in replacing refrigerators and freezers due to burdensome protocols and the need for updated guidelines. It also mentions the separation of audit scopes to improve cost-effectiveness and the importance of involving Delivery Agents in program design changes.

Program Finding Recommendation Low LIH-F20. LIH-R20. Income Some respondents reported a substantial discrepancy between the Continue to require the Delivery Agent to walk participants around Households measures that were recorded as having...

AI summary The Low Income Households Program faced challenges with verifying installed energy efficiency measures, as reported by respondents. Verification rates dropped from 95% in 2009 to 77% in 2010, possibly due to poor recall or incomplete installations. Quality control activities increased, including third-party inspections and participant sign-offs. Education on energy-efficient practices was recommended to improve long-term energy savings.

consumers on continued energy efficient information from the energy audit, there was a change in their behavior practices offers a payback in energy savings long after a customer with regard to their use of energy at home: 51% now turn off...

AI summary The program has achieved high overall satisfaction (90%) with participants reporting behavioral changes and increased interest in energy efficiency. However, satisfaction with specific aspects like energy conservation measures, presentations, and work quality declined between 2009 and 2010. Participants recommended improving the quality of work as a key area for improvement.

.................................................................................. 21 3.2.4 Dimmer Switches ......................................................................................................................................

AI summary The text outlines sections of an impact evaluation report, focusing on fixtures, controls, and appliance rebates. It discusses gross and net impacts, free-ridership, and spillover effects related to energy efficiency programs. Sections include dimmer switches, power bars, and ENERGY STAR appliances.

NMR 4.3 FREE-RIDERSHIP ............................................................................................................................................. 36 4.4 NET IMPACTS—APPLIANCES ...............................................

AI summary The text outlines sections of a regulatory proceeding related to free-ridership, net impacts of appliances, and an evaluation of the CFL (Compact Fluorescent Lamp) program, including methodology, program goals, outreach, and rebate processing.

.................... 55 5.11.3 CFL Purchase Plans ............................................................................................................................... 60 5.12 SATISFACTION ...........................................

AI summary The document outlines various sections related to program evaluations, including fixtures and controls, appliances, and satisfaction metrics. It discusses methodology, retailer participation, and program impact on product sales, as well as demographic and satisfaction data.

NMR TABLE 5-49: EDUCATION LEVEL – 2008 AND 2009 ........................................................................................ 70 TABLE 5-50: RESPONDENT GENDER – 2010 .................................................................

AI summary The text presents a series of tables related to customer participation and satisfaction with energy efficiency programs, including data on education levels, gender distribution, product sales trends, and rebate impacts. It provides insights into program effectiveness and customer behavior.

........................................................................... 77 TABLE 6-10: OVERALL SATISFACTION WITH PROGRAM ........................................................................ 77 TABLE 6-11: REASON FOR DISSATISFACTION...

AI summary The text presents a series of tables related to customer satisfaction, program participation barriers, and the impact of rebate programs. It includes data on satisfaction levels, reasons for dissatisfaction, employment statistics, and sales trends associated with energy efficiency initiatives.

....................................................................................................... 87 TABLE 7-8: WHETHER BARRIERS LIMITED ABILITY TO PARTICIPATE IN PROGRAM .................. 87 TABLE 7-9: BARRIERS THAT LIMITED ABILITY...

AI summary The text presents a series of tables related to program participation, including barriers to participation, sources of awareness, customer reactions, actions taken, concerns, reasons for participation, and satisfaction levels with the program.

n-depth interviews with DSM Administrator staff and implementation contractors as well as telephone surveys with 16 store managers, including nine with chain retailers and seven with independent retailers. All the interview guides and surv...

AI summary The evaluation of the 2010 Power Down Program involved interviews and surveys to assess program impact. Net participant sales were estimated using a difference-of-differences approach, incorporating data from prior studies. Energy savings estimates were derived using databases like CALMAC and CEE, and included factors such as line losses and interactive heating effects.

its sources for achieving energy efficiency goals by expanding the range of energy efficiency measures that it incentivized. At the retail level, these other energy efficiency measures included ENERGY STAR indoor light fixtures, programmab...

AI summary The document discusses the effectiveness of various energy efficiency measures within the Power Down program. It highlights that while other energy efficiency products like programmable thermostats and ENERGY STAR appliances are incentivized, they are infrequently purchased due to high costs and long lifespans. In contrast, CFLs remain the primary source of energy savings. NMR believes the PD program will struggle to achieve similar savings from these other products.

CFL Component CFL sales through the PD program continued to increase in 2010. Notably, there was a significantly higher incidence of program participants in 2010 (31%) than in 2009 (17%). Actual sales data on program purchases revealed an...

AI summary The PD program saw increased CFL sales in 2010, but the goal for CFLs dropped significantly compared to previous years. The promotion of specialty CFLs declined, and the net-to-gross ratio increased, indicating more spillover effects. Sales of fixtures and controls were largely driven by market demand rather than the program.

esponses. NMR Evaluation of 2010 Power Down Program Page V Appliance Rebates Component As with fixtures and controls, retailers interviewed reported that the majority of refrigerator and clothes washer sales would likely have taken place i...

AI summary The 2010 Power Down Program's appliance rebate component faced challenges due to high free-ridership. Retailers indicated that most appliance sales would have occurred regardless of the program. To improve effectiveness, the DSM Administrator could rebate Tier 3 appliances and offer packaged rebates for multiple efficient appliances. A year-round program may be more effective to align with customer purchasing behavior.

PD:F&C, APP-R3. Some retailers believe the program would have benefited from The program should consider increased targeted, local area more extensive marketing including: more advertising in smaller marketing and visits from program repre...

AI summary The Power Down program had high name recognition but may have lacked clear connections between the program and local products. Retailers suggested more targeted marketing, including local advertising, better signage, and in-store events, to improve participation.

e that even if the program had not been thus expanded and extended, it would have comfortably exceeded program targets based only on the sales of clothes washers at R11 alone during any single month of the program period. 1.3.1 APP: Progra...

AI summary The 2010 Power Down program's Appliance Rebate Program (APP) aimed to install energy-efficient appliances in Nova Scotia homes. It utilized retailer partnerships to offer rebates on ENERGY STAR refrigerators and clothes washers, with program activities focusing on retail support and education.

etailers look for more opportunities to leverage energy efficiency programs and promote energy efficiency. Long-Term Outcomes  Improved availability of energy efficient appliances. Increased understanding of the benefits of energy efficie...

AI summary The text discusses the long-term outcomes of energy efficiency programs, focusing on increased availability of energy-efficient appliances and sustained energy savings. It also outlines the evaluation of the 2010 Power Down Program, specifically the CFL component, and mentions the use of a difference of differences approach to estimate net energy savings.

Page 19 Using the equations below we determined that the indoor light fixtures rebated through the program resulted in demand savings of 70.1 kW. (Table 3-1) Table 3-1: Tracked and Evaluated Savings—ENERGY STAR Qualified Indoor Light Fixtu...

AI summary The document discusses the evaluation of energy savings from the rebate program for ENERGY STAR qualified indoor light fixtures, noting demand savings of 70.1 kW. It references the OPA report for savings estimates and highlights the lack of secondary sources for controls measures.

same, lower, or higher. Retailers, who said that their sales would have been lower in the absence of the program, were asked to indicate the percentage that their sales would have been lower. As a final question, retailers were asked to ra...

AI summary The evaluation of the 2010 Power Down Program includes assessing the impact of the rebate on customer purchases and determining the percentage of sales that would have been lower without the program. Retailers were surveyed to gauge the importance of the rebate in influencing customer decisions.

t-1 = Percent of higher sales in Xt+1 relative to Xt-1 attributed to program spillover impact The resulting absolute spillover percentage was subtracted from the estimated sales without the program. Case-by-Case Estimation Note, however, t...

AI summary The document discusses the evaluation of the 2010 Power Down Program, focusing on the estimation of free-ridership. It notes that some retailers provided inconsistent responses, leading to a 100% free-ridership estimate for those cases where sales were reported as unchanged pre- and during the program.

lower 30% 5 27% 90% 2% 8 2% 20% 20% 0% 80% 80% higher na 5 6% 28% 0% 9 50% 50% 0% 0% 50% 100% lower 75% 4 50% 100% 2% 10 0% 100% 0% na na na same na 4 0% 0% 0% 11 75% 100% 75% na 100% na same na 5 75% 75% 15% 12 15% 40% 15% 15% 50% na lowe...

AI summary The document presents a table with percentages related to the evaluation of the 2010 Power Down Program, likely detailing participation rates, program effectiveness, and other metrics. It is part of an evaluation conducted by the Nova Scotia Utility Board (NMR).

na na same na 5 100% 100% 14% 8 20% 20% 10% 10% 50% 50% lower 30% 5 20% 100% 1% 9 33% 40% 10% 50% 40% na same na 3 37% 93% 1% 10 50% 30% 20% 60% na na same na 2 30% 100% 1% 11 10% 20% 0% na 10% na same na 5 19% 95% 1% 12 20% 50% 10% 20% 60...

AI summary This chunk presents a table with percentages and numbers related to the evaluation of the 2010 Power Down Program. The data appears to reflect program performance metrics, possibly related to participation rates, program effectiveness, and outcomes.

ame na 3 50% 100% 20% 8 20% 50% 10% 25% 100% na lower 50% 5 20% 40% 8% 9 50% 50% 50% 50% na na same na 2 50% 100% 20% Overall Program 59% 86% 85% NMR Evaluation of 2010 Power Down Program Page 40 The following tables show the final overall...

AI summary The document evaluates the 2010 Power Down Program, focusing on free-ridership rates for appliances such as refrigerators and clothes washers, and presents net energy and demand savings from the program. Unweighted and weighted free-ridership rates are provided, along with estimated energy and demand savings.

gy and demand savings for the APP component of the PD program in 2010. For the 2010 program year, the generator-level impacts were estimated at 160 MWh of energy savings and 31.5 kW of demand savings. Table 4-9: Appliance Energy Savings Es...

AI summary The 2010 Power Down Program's appliance energy savings were evaluated, showing 160 MWh of energy savings and 31.5 kW of demand savings. The evaluation included interviews with program staff and residential customer surveys, with results used for both process and impact evaluations.

r and one interview in December with the implementation contractor‘s project manager. The interviews covered a variety of program- related topics, including program goals, program theory and delivery. 5.1.2 Residential Survey Seventy progr...

AI summary The residential survey identified 31% of participants in the CFL program, higher than previous years, indicating increased adoption. The survey, conducted by NMR's subcontractor, aimed to assess program effectiveness, including spillover effects and in-service rates for CFL purchases.

h the current level of communication. Per its contract, the implementation contractor was responsible for the following program development, implementation and tracking activities: Program Development  Developing a detailed project plan ...

AI summary The 2010 Power Down Program involved detailed planning, implementation, and tracking activities by the implementation contractor. Outreach and marketing efforts were expanded compared to previous years, with earlier marketing activities and increased retailer engagement contributing to higher sales.

Other 7% 2% 3% Not much/nothing 14% 16% 14% 39 Throughout this report, the symbol ‗Ω‘ is used to indicate that results between participants and non-participants within the same year are significantly different at the 90% confidence level....

AI summary The text discusses statistical significance markers used in the report, including ‗Ϭ‘, ‗σ‘, ‗†‘, and ‗ϐ‘, which indicate differences in results between years and participant groups at the 90% confidence level. It also mentions the combination of participant and non-participant survey results based on participation rates from 2008 to 2010.

ted that you were not satisfied with the program support and communications. Why were you not satisfied with the program support and communications? [PROBE FOR SPECIFIC REASONS. MULTIPLE RESPONSES.] Q44c1. [IF Q44c = 1 or 2] You indicated...

AI summary The text contains survey questions related to the evaluation of the 2010 NSPI Power Down Program, focusing on customer satisfaction with program support, communications, covered items, rebates, and barriers to participation. It also asks for recommendations and collects data on store size and business duration.

please tell me if you are very satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied, or very dissatisfied with your experience with that specific aspect of the program. VS S Neither Dissat V.Dissat DK/Ref a. Program marke...

AI summary The text presents a survey asking participants to rate their satisfaction with various aspects of a program, including marketing, support, interactions with staff, and rebate processes. It also asks for reasons for dissatisfaction and recommendations for improvement, focusing on barriers to participation and ways to enhance the Power Down program.

rier affecting customer participation? Any others? 25. Do you have any recommendations for improving the Power Down program? NMR Evaluation of 2010 NSPI Power Down Program Page B63 26. Approximately how many full-time equivalent workers ar...

AI summary The document includes questions about improving the Power Down program and details an evaluation of the 2010 NSPI Power Down Program and appliance retirement and replacement programs conducted by NMR Group, Inc. for Efficiency Nova Scotia Corporation.

Contents 1 EXECUTIVE SUMMARY ................................................................................................................................ I IMPACT EVALUATION FINDINGS .......................................................

AI summary The document outlines the structure and content of an impact evaluation for a program involving appliance retirement and replacement. It includes sections on program description, background, methodology, and evaluation findings.

...................................................................................................... 26 3.4.1 Estimation of Free-ridership Rates ...............................................................................................

AI summary The text outlines sections related to the estimation of free-ridership rates and net savings in a program evaluation process. It includes methodology details such as in-depth interviews and surveys of participants, as well as considerations for sampling error and program planning and communications.

NMR 4.2.1 Appliance Retirement Program Planning .............................................................................................. 32 4.2.2 Appliance Retirement Program Staffing ....................................................

AI summary The text outlines the planning, staffing, and scheduling for appliance retirement and replacement programs, as well as administrative structures, information sources, and participant motivations for these programs.

ACEMENT BEHAVIORS...................................................................................................... 50 4.10 IMPORTANCE OF A SECONDARY APPLIANCE ..............................................................................

AI summary The text discusses appliance behaviors, the importance of secondary appliances, and program experience and satisfaction related to appliance retirement and replacement. It also outlines improvement opportunities and coverage gaps from participant, staff, and contractor perspectives.

NMR TABLE 4-9: RESPONDENTS’ ABILITY TO BEAR THE FULL COST OF RECYCLING ........................... 40 TABLE 4-10: AMOUNT WILLING TO PAY TO REMOVE APPLIANCE ...................................................... 40 TABLE 4-11: INFLUENCE OF...

AI summary The text presents a series of tables analyzing respondents' willingness to pay for appliance recycling, the influence of incentives and program information on participation decisions, and the disposal methods and conditions of removed appliances.

31.2 149.8 100% 31.2 149.8 Total Program 639.8 3,070.5 476.4 2,285.9 1 NMR conducted one in-depth interview with a participant from the Appliance Replacement program component. NMR determined that it was not appropriate to project the free...

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, detailing energy savings and net-to-gross ratios for various appliance categories. Free ridership estimates were not calculated for the Appliance Replacement program component due to insufficient data from a single in-depth interview.

ent Refrigerators 31.2 149.8 100% 31.2 149.8 Total 639.8 3,070.5 74% 476.4 2,285.9 Program NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page iii Findings and Recommendations The process evaluation drew upon in-depth i...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs in Nova Scotia found substantial demand for such programs, despite high free ridership levels. The program achieved its savings goals and was extended into a second phase. Future programs need to address free ridership, incentive structures, promotion timing, and planning and communications.

primary refrigerators that were plugged in year round. We used the program‘s tracking database to determine the energy consumption of replacement refrigerators for the replacement program component. 3 AHAM (2010). Trends in Energy Efficien...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs involved calculating energy savings by accounting for partial use and replacement equipment. Net savings were determined by applying a free-ridership rate to adjusted gross savings estimates, and the results were used to calculate total program savings attributable to the DSM Administrator.

341 1,405 706 706 Annual energy 1,437 1,001 1,106 1,005 consumption (kWh/year) Based on the consumption estimates and number of units listed in Table 3-2, the tracking database reported program savings of 4,841 MWh at the meter and 5,416 M...

AI summary The text presents data on energy savings from an appliance retirement program, including meter and generator-level savings. It also outlines participant categories for refrigerators and freezers, with a focus on secondary appliances. NMR Group evaluated program impacts based on participant surveys and secondary research.

27% 7% NFR (non-free-riders) 57 93 PFR (possible free-riders) 14 0 3.5.2 Appliance Replacement Component NMR was able to conduct only one in-depth interview with a participant in the Appliance Replacement program component. NMR determined...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs highlights that free ridership could not be estimated for the Appliance Replacement component due to limited interview data. Net savings for the 2010 program were estimated at 2,286 MWh of energy and 476.4 kW of demand savings, based on original population tracking and participant survey data.

ould have to pay by cash or check. She was also dissatisfied with the time required for rebate processing: she indicated that it had taken over two months for the program to send her the rebate check. 4.11.3 Staff and Contractor Perspectiv...

AI summary The Appliance Retirement program faced customer dissatisfaction due to issues with the call center, property damage during appliance removal, and appliance eligibility. Complaints were forwarded to the call center for resolution, and property damage was addressed by the pickup contractor with reimbursement. The program also faced delays in rebate processing.

nergy usage or energy efficiency. NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A1 Appendix A Interview Guides and Questionnaire Participant Survey 2009-10 NSPI Appliance Retirement Program DRAFT 8-11-10 SCREENING...

AI summary The document is a participant survey used to evaluate the 2010 Appliance Retirement & Replacement Program by Nova Scotia Power. It aims to gather customer feedback to improve the program, ensuring responses are confidential and anonymous.

program effectiveness and success in short-, intermediate-, and long-term? Marketing, Participating Retailers, and Verification: 17. Please explain the various marketing activities utilized by each program. What do you think is particularl...

AI summary The text outlines a set of questions aimed at evaluating the effectiveness and success of energy efficiency programs, focusing on marketing strategies, program delivery, free-ridership safeguards, coverage gaps, and areas for improvement. It also includes a request for additional individuals or groups to interview regarding the program.

it provided? How frequently is it provided? Approximately how much of your organization‘s effort for the Appliance Retirement Program is spent on fulfilling data tracking requirements? 14. In general, how well do you think the program trac...

AI summary The document outlines a series of questions related to the Appliance Retirement Program, focusing on data tracking requirements, program delivery processes, and customer participation. It seeks feedback on the efficiency of data capture, program delivery timelines, process improvements, and factors influencing customer participation.

ave any other suggestions for improving the program delivery process? Customer Issues 20. Why do you think most customers participate in the program? What other reasons drive participation? NMR Evaluation of 2010 Appliance Retirement & Rep...

AI summary The text presents a set of questions aimed at evaluating the 2010 Appliance Retirement & Replacement Program, focusing on customer participation, satisfaction, and program strengths and weaknesses. It also includes a draft discussion guide for multifamily participants.

s it provided? How frequently is it provided? Approximately how much of your organization‘s effort for the Appliance Retirement Program is spent on fulfilling data tracking requirements? 17. In general, how well do you think the program tr...

AI summary The text focuses on data tracking and reporting requirements for the Appliance Retirement Program, asking about the frequency and effort involved in data collection, the effectiveness of the current process, and potential improvements. It also inquires about the program delivery process, including timelines for customer interactions and follow-up actions.

Contents EXECUTIVE SUMMARY ................................................................................................................................ I IMPACT EVALUATION FINDINGS .........................................................

AI summary The document outlines a program description and data tracking process, including program theory, logic models, and impact evaluation methodologies. It discusses evaluated program impacts, prescriptive savings, and 2010 program impacts. The content appears to be part of a larger evaluation or regulatory proceeding.

........................... 10 2.5 2010 PROGRAM IMPACTS ............................................................................................................ 11 2.6 FREE-RIDERSHIP .......................................................

AI summary The document outlines sections related to program impacts, free-ridership, energy savings estimation, and process evaluation, including methodology and program goals. It discusses segmentation of free-riders into full, non, and partial categories, and covers evaluation techniques such as in-depth interviews and participant surveys.

3.4.1 Delivery Agent Perspectives ............................................................................................... 21 3.4.2 On-Site Visits ........................................................................................

AI summary The text outlines sections related to program tracking, awareness, participant actions, and program impact. It includes subsections on program awareness, participation motivations, participant plans, and satisfaction with the program. These sections aim to evaluate the effectiveness and reach of energy efficiency programs.

................................................ 1 APPENDIX B INTERVIEW GUIDES ......................................................................................................... 1 Tables TABLE 1: 2010 PROGRAM ENERGY SAVINGS............

AI summary This document provides an evaluation of the 2010 EnerGuide for Existing Houses Program, including tables that detail energy savings, incentives, and free-ridership questions. The evaluation includes tracking database savings, prescriptive measures, and comparisons between sampled and other projects.

TABLE 3-1: SAMPLE SIZE AND SAMPLING ERROR .................................................................................. 19 TABLE 3-2: HOW CUSTOMERS LEARNED ABOUT THE PROGRAM (MULTIPLE RESPONSES) ................. 23 TABLE 3-3: CONCERN...

AI summary The text presents a series of tables related to a program evaluation, including customer learning, concerns, reasons for interest, effectiveness of measures, and satisfaction with the program. These tables provide data on program participation, implementation, and outcomes.

MWh of energy savings and 2,174 kW of demand savings. These evaluated program savings substantially exceeded the program‘s goal of 4,930 MWh of energy savings and 1,410 kW of demand savings (Table 1). Table 1: 2010 Program Energy Savings P...

AI summary The 2010 Existing Houses Program achieved significant energy and demand savings, exceeding its targets. The evaluation highlights potential double counting of savings attributed to electric measures funded by Natural Resources Canada and other agencies.

Findings and Recommendations The EnerGuide for Existing Homes program has been somewhat confusing for potential participants since the withdrawal of the rebates from NRCan in March 2010. In March, 2010 NRCan announced that new participants...

AI summary The EnerGuide for Existing Homes (EEH) program exceeded its energy and demand savings goals despite confusion caused by the withdrawal of federal rebates in 2010. However, uncertainty about the program's continuation past March 31, 2011, led to staff layoffs and affected program delivery infrastructure. NMR emphasized the importance of maintaining strong relationships with Delivery Agents to rebuild trust and infrastructure.

convince Delivery Agents about the market opportunity and the value of working with the program. EEH-F3. EEH-R3. The program changes caused a lot of misunderstanding among The DSM Administrator will need to work to regain the trust and Del...

AI summary The text discusses challenges faced by Delivery Agents due to program changes, including misunderstandings, frustration, and difficulties in sharing HOT2000 files with the Program Administrator. It also suggests measures to regain trust and improve program evaluations.

which would aid in program evaluations. EEH-F5. EEH-R5. The 2009 evaluation had found that the EEH program puts the full Any future program should consider creating a list of contractors burden of contractor selection on the customer and d...

AI summary The 2009 evaluation of the EEH program identified issues with contractor selection and lack of training for contractors. It recommended pre-approved and certified contractors to improve program effectiveness and reduce liability for the DSM Administrator.

made through the program Don‘t know 25% Stated Intent Score = average of FR3a, FR3b, FR3c+ci, and FR3d. Table 2-9: Free-ridership Program Influence Questions Free- Question Question Responses Rider Number Score How influential were the fol...

AI summary The text presents survey data on the influence of various factors in the EnerGuide Existing Houses program, including program incentives, information from energy audits, and contractor services, with responses indicating varying levels of influence on participants' decisions to improve home energy efficiency.

5 0% Don‘t know 25% Program Influence Score = maximum of FR5a, FR5b, or FR5c. NMR Evaluation of 2010 Existing Houses Program Page 15

AI summary The document evaluates the 2010 Existing Houses Program, focusing on its influence score, which is determined by the maximum value among FR5a, FR5b, and FR5c. The evaluation appears to be part of a broader assessment of program effectiveness.

of FR5a, FR5b, or FR5c. NMR Evaluation of 2010 Existing Houses Program Page 15

AI summary This text refers to the evaluation of the 2010 Existing Houses Program, indicating that the document is discussing the assessment of a residential energy efficiency initiative.

pgrades including the incentive: NMR Evaluation of 2010 Existing Houses Program Page 16 FR4 = YES (see Table 2-10) AND  They said that, in the absence of the EEH program, they would have made the same amount of energy efficient upgrades a...

AI summary The document evaluates the 2010 Existing Houses Program, identifying free-riders and non-free-riders based on their responses. One respondent was classified as a full free-rider due to installing a heat pump, while three respondents were classified as non-free-riders based on specific criteria, including unplanned installation and the influence of program elements on their decisions.

e EEH program. Thus, to the extent feasible, interviews with staff or delivery agents who worked on both programs were combined to avoid having to conduct multiple interviews with the same person. 3.1.2 Participant Survey NMR completed a t...

AI summary The document discusses the evaluation of the 2010 EnerGuide for Existing Houses program, including participant interviews and sampling error analysis. NMR conducted 70 interviews with 2010 program participants, and sampling errors were calculated for both 2009 and 2010 surveys.

No other reasons 47% 63% Don‘t Know 22α Respondents who reported not having installed recommended measures were asked if they had any intentions to install those measures in the future. Only two respondents reported that they were planning...

AI summary The evaluation found that the information from energy audits was the most influential factor in encouraging respondents to install EEH-rebated measures, followed by program incentives. Contractor-provided information was the least influential. Only a small number of respondents who did not install recommended measures planned to do so in the future.

t I installed) 7. (The process would take too long) 8. (Other) [SPECIFY _]) 9. Don‘t know 10. Refused Section 2 – Satisfaction with program 7. Thinking of your OVERALL experience with the EnerGuide for Existing Houses Program up to this po...

AI summary The text outlines survey questions related to customer satisfaction with the EnerGuide for Existing Houses Program, including overall satisfaction, reasons for dissatisfaction, and specific aspects of the program experience.

luation of 2010 EnerGuide for Existing Houses Program Page A13 [IF IN SAMPLE FILE ‘AUDIT STAGE’ = ‘D’ AND Q22a THRU I ≠1 SKIP TO Q37, OTHERWISE CONTINUE] Section 4 - Impact of measures on comfort level and value of the program to customers...

AI summary This section of the audit evaluates the impact of energy efficiency measures on comfort levels and the perceived value of the EnerGuide for Existing Houses program. It asks participants if there have been changes in comfort and how they rate the program's value on a scale from 1 to 5.

Staff Interview Guide for EnerGuide Existing Houses Date: Name: Programs responsible for: Introduction: [This interview should take about an hour] Your comments are confidential. By the way, if I ask you about areas you don‘t know about, p...

AI summary This document outlines an interview guide for the EnerGuide Existing Houses program, focusing on program responsibilities, interactions with stakeholders, and program goals. It includes questions about program structure, communication challenges, and energy savings targets.

of specific areas later in the interview, but from an overall perspective, what would you say are the successes you were able to achieve in planning and implementing the program(s) this year? a. Again at the broadest level, what were the a...

AI summary The text discusses the evaluation of the 2010 EnerGuide for Existing Houses Program, focusing on its successes, challenges, and theoretical framework. It asks about program theory, logic models, and whether the program aims to reduce demand or transform market practices.

Marketing and Verification: 16. Please explain the various marketing activities utilized by each program. What do you think is particularly good about program marketing? How could program marketing be improved? 17. Overall, how successful...

AI summary The text outlines a set of questions to be addressed in a regulatory proceeding, focusing on program marketing, delivery, success, free-ridership safeguards, coverage gaps, and evaluation of past recommendations. It also asks for an assessment of program strengths and weaknesses and potential improvements.

IF YES: Why is it that you are the manager for the Existing Houses program but have a separate program manager for the New Houses program? To what extent does handling the management and communications for the Existing Houses program impac...

AI summary The text consists of a series of questions directed at a program manager regarding their role in managing the Existing Houses program, interactions with other organizations, challenges in communication and collaboration, payment processes, and the impact of the EnerGuide for Existing Houses Program on their organization's business.

at times are you not busy enough? How does this affect your business? 13. Would you be able to handle more business from the program if it became available? Program Tracking and Reporting 14. Please describe the tracking and reporting data...

AI summary The text discusses program tracking and reporting requirements for the EnerGuide for Existing Houses Program, focusing on data collection, submission frequency, and the effort required to fulfill these requirements. It also asks about the effectiveness of the tracking and reporting process and whether all necessary data is being captured and shared with Conserve Nova Scotia.

Scotia Power? If not, what data should be captured? Do you think the data is being captured and communicated in the most efficient possible way? IF NO: How could the data capture and communication be improved? 16. [IF NOT MENTIONED ABOVE]...

AI summary The text outlines a series of questions regarding data capture, program delivery processes, and challenges faced in implementing energy efficiency programs, particularly focusing on customer engagement, data tracking, and the impact of Nova Scotia Power's involvement.

that can be done to encourage these customers to implement recommended measures? 22. For customers who go on to do the final audit, typically, how soon after the first audit do they implement the measures and how much time after the first...

AI summary The text consists of a series of questions aimed at evaluating the effectiveness of the 2010 EnerGuide for Existing Houses Program, focusing on customer behavior, program implementation, vendor practices, and overall program performance.

additional electric measure rebates from Nova Scotia Power? 34. How does the pre-retrofit evaluation serve the customers‘ needs? How often does the information provided confirm what they already know about their homes? How often does it le...

AI summary The text includes a series of questions about customer satisfaction and barriers to participation in a residential energy efficiency program, as well as a reference to an evaluation report on a low-income households program submitted to Efficiency Nova Scotia Corporation.

Contents EXECUTIVE SUMMARY ......................................................................................................................................... I IMPACT EVALUATION FINDINGS ................................................

AI summary The document outlines the structure of a program description and impact evaluation, including sections on program theory, logic, research design, methodology, and billing information analysis. It emphasizes the development of participant and control group data, as well as temperature normalization of bills for accurate evaluation.

............ 9 2.4 DEVELOP REPRESENTATIVE CONTROL GROUP............................................................................................... 10 2.5 TEMPERATURE NORMALIZE BILLING INFORMATION ..........................................

AI summary The document outlines a methodology for developing a representative control group, temperature normalizing billing information, and quantifying energy impacts using approaches such as the Augmented Comparison Approach (PRISM) and the Regression Approach. It also discusses process evaluation through in-depth interviews, participant surveys, and sampling error analysis.

........................................................... 31 NMR Evaluation of 2010 Low Income Households Program 4.4 EXPERIENCE WITH INSTALLED MEASURES .......................................................................................

AI summary This document evaluates the 2010 Low Income Households Program, covering installed measures, behavior change, satisfaction, barriers to action, demographics, and additional survey results. It includes appendices on billing analysis methodology, survey results, and interview guides.

........................ 20 TABLE 3-1: SAMPLE SIZE AND SAMPLING ERROR ..................................................................................... 22 TABLE 4-1: HEATING WITH ELECTRICITY ...............................................

AI summary The text lists a series of tables related to a program evaluation, covering topics such as sample size, heating with electricity, participation reasons, verification of installed measures, energy bill changes, and behavior changes. These tables are part of a data collection effort to assess program effectiveness.

NMR Evaluation of 2010 Low Income Households Program Page I Executive Summary This report presents the results of the 2010 process and impact evaluation of the residential Low Income Households program (LIH) conducted by NMR Group, Inc. (N...

AI summary This report evaluates the 2010 Low Income Households Program (LIH) administered by Conserve Nova Scotia (CNS) as the Residential Energy Affordability Program (REAP). The evaluation, conducted by NMR Group, Inc., focused on the program's process and impact, including interviews with staff and contractors and a survey of 62 participants.

variety of program topics including goals, theory, structure, design, delivery, roles of individuals and marketing. The telephone survey was conducted with a sample of sixty-two program participants. Impact Evaluation Findings The impact e...

AI summary The impact evaluation of the 2010 LIH program found energy savings of 895.4 MWh and demand savings of 199.2 kW, which were below the program's goals of 5,260 MWh and 1,170 kW. The evaluation used billing analysis, HOT2000 reports, and savings estimates from other programs.

ogram Savings Summary Peak Demand (kW) Energy (MWh) Net annual savings at generator 199.2 895.4 Findings and Recommendations The LIH program uses three primary REAP Delivery Agents who implement the program. Each Delivery Agent employs or...

AI summary The LIH program uses REAP Delivery Agents to implement energy efficiency measures. Most participants are satisfied with the program, and energy savings are reported, though the program faced delays in 2010 due to contract execution issues.

ergy efficiency (46%). This evaluation identified opportunities to improve program design, marketing and communications. The major survey findings and recommendations are provided below.

AI summary An evaluation of energy efficiency programs found that 46% of participants reported benefits. The evaluation highlighted opportunities to improve program design, marketing, and communications, with major survey findings and recommendations outlined.

Program Outreach and Marketing Finding Recommendation LIH-F1. LIH-R1. Although the participant sourcing process worked effectively, the Increase program marketing and outreach efforts to assure flow of names of prospective participants tha...

AI summary The LIH program faced challenges in participant recruitment due to insufficient outreach and low income eligibility thresholds, leading to inefficiencies in delivery and inconsistent work for agents. Recommendations include increasing marketing efforts, expanding outreach to the MURB market, and raising income eligibility thresholds, especially in rural areas.

ncies of time and travel expenses. LIH-F3. LIH-R3. One in three respondents (34%) to the participant survey reported first Consider increasing targeted media advertising of the learning about REAP from outreach activities: a letter (19%) o...

AI summary The evaluation of the Low Income Households Program (LIH) highlights that most participants learned about the Residential Energy Affordability Program (REAP) through outreach activities, such as letters and direct telephone contact. There is a suggestion to increase targeted media advertising to improve awareness. Participants were motivated by energy savings and financial benefits, with some skepticism about the program being free.

Program Outreach and Marketing (continued) Finding Recommendation LIH-F5. LIH-R5. Participation in the program resulted in 40% of the respondents Prospective participants should be made aware of the reporting a reduction in their energy bi...

AI summary The program has led to significant energy bill reductions, with 40% of participants reporting savings and an average monthly saving of $42. Most participants were satisfied with the savings and comfort improvements. Nearly all would recommend the program, though word-of-mouth was not a common source of awareness.

designed. LIH-F14. LIH-R14. The Delivery Agents reported that the protocol for replacing The DSM Administrator should review and update the refrigerators and freezers was burdensome and that they were not guidebook for determining the manu...

AI summary The Delivery Agents found the protocol for replacing refrigerators and freezers burdensome and not properly equipped to determine appliance ages. Program staff suggested separating Scope I and Scope II audits to increase cost effectiveness, and emphasized the need for stakeholder involvement in program design changes.

icipants. The participant and nonparticipant billing data used in the analysis extended from January of 2008 through present. This data was analyzed in a systematic way to estimate program impacts. Specifically, the initial analysis determ...

AI summary The text discusses the analysis of billing data for program participants and non-participants from January 2008 to the present, with a focus on estimating energy impacts through various analytical methods. It outlines the steps taken to develop participant billing information, including the use of a control group and temperature normalization.

e-participation and post-participation period to be accurately analyzed. At the end of the editing of the participant billing data a total of 210 participants were available for the billing analysis. 2.4 Develop Representative Control Grou...

AI summary The analysis involved selecting a representative control group of 1,860 non-participants to compare with 210 LIH program participants, ensuring similar weather, rate class, and heating sources. Matching criteria based on annualized usage and rate code were used, resulting in four control group members per participant. The distribution of annualized usage showed similar consumption patterns between groups, validating the control group selection.

0 0 5000 10000 15000 20000 25000 30000 35000 -1 -2 -3 Y Hat NMR Evaluation of 2010 Low Income Households Program Page 15 When heteroscedasticity is present, the Ordinary Least Squares (OLS) regression approach to establishing the relations...

AI summary The text discusses the use of Weighted Least Squares (WLS) regression to evaluate the 2010 Low Income Households Program, estimating average savings of 1,044 kWh/year with a 90% confidence interval of ±220 kWh. The results were not statistically different from those obtained using the PRISM method.

AP%20Evaluation%20Report.pdf NMR Evaluation of 2010 Low Income Households Program Page 19 Table 2-10 presents the final estimates of savings for the LIH program based upon the billing analysis results described above. This table utilizes t...

AI summary The document evaluates the 2010 Low Income Households (LIH) Program, estimating energy and demand savings based on billing analysis. It reports total energy savings of 800.3 MWh at the meter and 895.4 MWh at the generator, with a 30% realization rate compared to the program tracking estimate. Demand savings are estimated at 178 kW at the meter and 199.2 kW at the generator.

Meter Generator Energy (MWh) 1,129 1,264 Demand (kW) 251 281.2 In the final analysis, however, the billing data approach was based on actual consumption data for the low income population and thus may be considered more reliable than extra...

AI summary The document evaluates the 2010 Low Income Households (LIH) program, comparing billing data with survey estimates to assess energy savings. It highlights the use of actual consumption data for low-income households and discusses the process evaluation involving interviews and surveys to ensure cost-effective energy-saving measures are implemented.

3.7 Program Tracking and Reporting The REAP program collects data from customers regarding their energy usage before and after participation in the program. This is done by asking the homeowners to sign a waiver that allows CNS and the DSM...

AI summary The REAP program tracks energy usage before and after upgrades through customer data collection and EnerGuide evaluations. Delivery Agents submit monthly tracking sheets and invoices to CNS, though a unique identifier for participants has not been assigned. The program maintains records of energy savings and greenhouse gas reductions, but details on implemented measures are currently in hard copy.

an invoice along with receipts at the end of each month to CNS. It is important to note that at no point during the data tracking process was a single unique identifier assigned to program participants. Instead, program records were mainta...

AI summary The document discusses data tracking procedures for the Low Income Households Program, noting that customer names were used as identifiers, which had limitations. It also describes onsite visits by NMR to evaluate contractor services and customer satisfaction with energy efficiency upgrades.

or rural inhabitance, was difficult for some participants and could potentially represent a barrier to participation. However, outreach agents focus on explaining the chart to potential participants. 4.3 Verification of Measures Installed...

AI summary The text discusses challenges in verifying energy efficiency measures installed in homes through the REAP program. Verification rates varied across different measures, with some showing improvement from 2009 to 2010, while others saw a decline. Lower verification rates may be due to respondents' difficulty recalling installations over time.

eduling of work 93% β Significantly different from 2009 LI REAP sample at the 90% confidence level. NMR Evaluation of 2010 Low Income Households Program Page 39 In addition to high levels of satisfaction, almost four out of five respondent...

AI summary The evaluation of the 2010 Low Income Households Program shows high levels of satisfaction and perceived value among participants, with 79% reporting substantial value and 58% reporting immense value. Nearly all respondents (97%) would recommend the program, though two expressed dissatisfaction with eligibility requirements and service quality.

Staff Interview Guide for NSPI, 2010 Date: Name: Programs responsible for: Introduction: [This interview should take about an hour] Your comments are confidential. By the way, if I ask you about areas you don‘t know about, please feel free...

AI summary This document is a staff interview guide for NSPI, focusing on program responsibilities, interactions with various stakeholders, and communication challenges. It includes questions about program timelines, energy savings goals, and collaboration with entities like Conserve Nova Scotia and delivery agents.

a. Again at the broadest level, what were the areas that were not so successful? b. To what do you trace the difficulties you encountered? How might they be addressed in future programs? Marketing and Verification: 8. Please explain the va...

AI summary The document outlines a series of questions related to the evaluation of energy efficiency programs, including their marketing, delivery, success, and gaps in coverage. It also touches on the impact of changes in incentive structures and the review of past recommendations.

Program Coordination and Communications 11. What organizations and individuals do you primarily interact with for this program? What is the nature of these interactions? How frequently are you in contact with them? [PROBE IF NOT MENTIONED:...

AI summary The text outlines a series of questions related to program coordination, communication, and reporting for an energy efficiency initiative. It asks about interactions with organizations and individuals, vendor relationships, and the challenges faced in communication and collaboration. It also inquires about the nature and frequency of data tracking and reporting for the LI REAP Program.

16. In general, how well do you think the program tracking and reporting process is working? Do you believe all the necessary data is being captured and passed on to Conserve Nova Scotia? To Nova Scotia Power? If not, what data should be c...

AI summary The text outlines a series of questions concerning the program tracking and reporting process, data collection efficiency, program delivery timelines, vendor selection, and challenges in program implementation. It focuses on data accuracy, communication, and process improvements.

k with more often than others? IF YES: Who are they and why do work with them and not with others? a. Is there anything that you would change about the process of selecting vendors or obtaining or ordering supplies for the program? What wo...

AI summary The text outlines a set of questions aimed at evaluating the delivery process of the Low-Income Residential Energy Assistance Program (LI REAP), focusing on vendor selection, program impact, process effectiveness, and consumer awareness.

ly? Have the various players all been clear as to program goals, the roles and responsibilities of different organizations, needs for coordination? What problems have arisen, if any, and how have they been resolved? Did you encounter any s...

AI summary The text asks about the clarity of program goals, coordination among organizations, and any communication barriers encountered in the LI REAP program. It also inquires about successes in marketing and promoting the program.

ularly good about program outreach? How could program outreach be improved? STRENGTHS AND WEAKNESSES / WRAP-UP 18. What would you say are the greatest strengths of the LI REAP program? And what would you say are the greatest weaknesses? Wh...

AI summary The evaluation focuses on the 2010 New Houses Program, assessing its impact and process. It was conducted by NMR Group, Inc., and submitted to Efficiency Nova Scotia Corporation. The report includes findings from the evaluation and recommendations for improvement.

Contents 1 EXECUTIVE SUMMARY ............................................................................................................ 1 IMPACT EVALUATION FINDINGS ...........................................................................

AI summary The text outlines the structure of a program impact evaluation, including sections on methodology, baseline home creation, and incremental energy savings. It discusses the evaluation of a program's effectiveness in achieving energy efficiency goals.

.3 INCREMENTAL ENERGUIDE POINT SAVINGS ....................................................................20 3.4 PROGRAM IMPACTS ..........................................................................................................22...

AI summary The text outlines various sections of an evaluation report, including incremental energy savings, program impacts, validation of energy models, heat pump analysis, free-ridership assessment, and energy savings estimation. These sections are part of a broader process evaluation methodology.

................................................................................. 33 4.1 METHODOLOGY ...............................................................................................................33 4.1.1 In-depth Interview...

AI summary The document outlines the methodology for evaluating the impact and process of the 2010 New Houses Program, including in-depth interviews and participant surveys. NMR Group, Inc. is mentioned as an entity involved in the evaluation.

4.1.1 Sampling Error ........................................................................................................ 33 4.2 PROGRAM GOALS AND DESIGN ....................................................................................

AI summary The text outlines various sections of a program evaluation, covering sampling error, program goals, communication strategies, information sources, homeowner involvement, motivations and barriers, participant and staff perspectives, benefits of energy-efficient homes, program incentives, and overall program satisfaction.

.................................................................................46 4.10 PROGRAM SATISFACTION .................................................................................................47 4.11 PROGRAM IMPROVEMENT RECO...

AI summary The document outlines an impact and process evaluation of the 2010 New Houses Program, covering program satisfaction, improvement recommendations, and program strengths and weaknesses from various perspectives. It includes sections on participant perspectives, program staff recommendations, and delivery agent and program staff perspectives.

Tables TABLE 1: 2010 PROGRAM SAVINGS SUMMARY ............................................................................. 2 TABLE 3-1: TRACKING DATABASE SAVINGS—2010 CALENDAR YEAR ..................................... 14 TABLE 3-2: PRESCR...

AI summary The text presents a series of tables summarizing energy efficiency program savings and evaluations from the year 2010. These tables compare various metrics, including baseline home characteristics, electricity savings, and program influence, providing data for analysis and evaluation of energy efficiency initiatives.

: BUILDER NH FREE-RIDERSHIP STATED INTENT QUESTIONS ............................... 27 TABLE 3-14: BUILDER NH FREE-RIDERSHIP PROGRAM INFLUENCE QUESTIONS ..................... 28 TABLE 3-15: BUILDER NH FREE-RIDERSHIP SCREENING AND CROSS-CHE...

AI summary The document discusses the evaluation of the 2010 New Houses Program, focusing on free-ridership and the influence of the Builder NH Free-Ridership Program. It includes tables analyzing program influence, screening, and overall tracking savings adjusted for free-ridership.

tion explored issues that included program administration, satisfaction, motivation, barriers to participation and how the rebates incentivized participants to implement energy efficiency measures. NMR Evaluation—2010 New Houses Program Pa...

AI summary The impact evaluation of the 2010 New Houses Program found that it achieved 680 MWh of energy savings and 810 kW of demand savings, falling short of the 2,000 MWh energy savings target but exceeding the 640 kW demand savings target. The evaluation considered free-ridership rates and adjusted calculations accordingly.

Program Participation and Incentive Structure Finding Recommendation NH-F1. NH-R1. Implementation of the NH program entailed multiple phases and a Under these circumstances, the program has two choices variety of people were involved in de...

AI summary The NH program's implementation involved multiple phases and stakeholders. With the EnerGuide 83 minimum requirement, many homes could meet it by installing heat pumps, making the program function as a heat pump initiative. The recommendation suggests raising the EnerGuide level to 85 or 90 over time or shifting to direct incentives for specific measures to improve cost-effectiveness and efficiency.

NH-R2. Starting in January 2010, Nova Scotia building code required all new Before designing any future residential new construction homes to have a minimum EnerGuide rating of 80. Builders or energy efficiency programs, the DSM Administra...

AI summary The Nova Scotia building code since 2010 requires new homes to meet an EnerGuide rating of 80. Building inspectors are crucial for enforcing these standards. Marketing for the NH program should continue to emphasize energy cost savings and be expanded through various channels.

Program Performance and Savings Finding Recommendation NH-F11. NH-R11. Only one of the four builders reported being satisfied with the The program should work to improve the scheduling and scheduling and timing of the audit. timing of the...

AI summary The findings highlight issues with the scheduling of energy audits, double counting of prescriptive measures in HOT2000, inconsistent modeling of CFLs, and the inability to model water heater pipe wrap insulation. Recommendations include improving audit scheduling, ensuring proper modeling practices, and addressing gaps in HOT2000.

NMR Evaluation—2010 New Houses Program Page 14 3 Impact Evaluation 3.1 Methodology The NMR team‘s approach to evaluating the 2010 impacts of the NH program was based on a review of the program records to assess the approach taken by the DS...

AI summary The evaluation of the 2010 New Houses Program assessed program savings using a sample of homes, updated baseline models, and software comparisons. Tracked savings for 2010 were 1,700 MWh at the meter and 1,900 MWh at the generator, with the latter adjusted using a line loss factor. Free-ridership rates were calculated through a survey of 47 participants.

e one meant the program had ‗had no influence at all‘ on their decision and five meant that the program had been ‗extremely influential‘ to their decision to improve the energy efficiency of the home. 3.7.3.3 Impact of Budget For responden...

AI summary The evaluation of the 2010 New Houses Program found that the program had varying levels of influence on respondents' decisions to improve home energy efficiency. A cross-check was performed to assess the impact of budget on free-ridership rates, adjusting scores for those who could not have afforded the project without the program.

er comparison was not done. NMR Evaluation—2010 New Houses Program Page 32 Table 3-17: Free-ridership by EnerGuide Rating 2010 Builders Homeowners Total Sample size 4 43 47 All respondents greater than or equal to EG80 79% 52% 54% Responde...

AI summary The 2010 New Houses Program's energy savings were estimated at 680 MWh and 810 kW of demand, after accounting for a free-ridership rate of 54%. These results fell short of the energy savings target of 2.0 GWh but exceeded the demand savings target of 640 kW.

upgrade options. Upon completion of construction, the Energy Advisor verified the upgrades that had been completed and notified the homeowners about which rebates that they were eligible to receive. 4.3 Program Communication and Delivery I...

AI summary The document discusses the communication and delivery challenges of the Nova Scotia New Homes (NH) program. It highlights confusion among builders and inspectors due to changes in program support and the discontinuation of the EnerGuide for Existing Houses program. Program staff have taken steps to address this by increasing promotion efforts.

12α Don‘t know 5 5 α Significantly different from the 2009 sample at the 90% confidence level. Two of the four builders provided suggestions for additional upgrades they would like to see covered by the program. One indicated that he would...

AI summary Respondents to the survey provided feedback on the EnerGuide for New Houses program, suggesting upgrades like electric hot water and in-floor heating, requesting higher rebates for solar power and heat pumps, and calling for increased marketing, more information during the EnerGuide process, and faster rebate processing.

2 3 4 5 9 no extremely DK and designation influence influential itself Section 14 - Impact of measures on comfort level and value of the program to customers 50. Do you think the energy efficiency measures installed through the program hav...

AI summary The section asks participants about the impact of energy efficiency measures on home comfort and energy bills, the value of the EnerGuide for New Houses program, and whether there are additional upgrades they would like covered. It also invites recommendations for program improvements.

8. (Refused) NMR Evaluation—2010 EnerGuide for New Houses Program Page A26 65. [DO NOT READ] Gender 1. Male 2. Female [READ: THAT IS ALL THE QUESTIONS I HAVE FOR YOU. THANK YOU FOR TAKING THE TIME TO RESPOND TO THIS SURVEY.] NMR Evaluation...

AI summary This text includes a refused question, a page from an evaluation of the 2010 EnerGuide for New Houses Program, and a staff interview guide. It outlines the structure of the interview, including confidentiality, recording, and initial program background questions. It also lists program responsibilities and delivery agents involved in the EnerGuide Existing Homes and New Homes programs.

ticipate in and promote the program g. Characteristics of target customers that make them the appropriate target for the program h. Customer energy usage and operational characteristics that will result in the achievement of program goals...

AI summary The text outlines questions related to the 2010 EnerGuide for New Houses Program, focusing on key program targets, their motivations, barriers to participation, and changes to the program since its inception.

Marketing and Verification: 17. Please explain the various marketing activities utilized by each program. What do you think is particularly good about program marketing? How could program marketing be improved? 18. Overall, how successful...

AI summary The text outlines a series of questions aimed at evaluating the marketing, delivery, and effectiveness of energy efficiency programs, as well as identifying gaps and areas for improvement. It also requests feedback on the adoption of 2008 recommendations and an assessment of program strengths and weaknesses.

fic barriers to communication or collaboration with others involved in the program, such as turf issues or bureaucratic red tape? Are there any other overall issues with communication, or opportunities for improvement? 12. Describe how you...

AI summary The text outlines a series of questions related to program implementation, including communication barriers, payment processes, and data tracking and reporting for the EnerGuide for New Houses Program. It focuses on how the program is managed and evaluated.

h of your organization‘s effort for the EnerGuide for NMR Evaluation—2010 EnerGuide for New Houses Program Page A34 New Homes Program is spent on fulfilling data tracking requirements specifically for electric measures rebated by Nova Scot...

AI summary The text discusses data tracking and reporting processes for the EnerGuide for New Houses Program, including questions about program management, data capture efficiency, and improvements to the data tracking process. It also inquires about the program delivery process and timing for each step.

es of equipment vendors? IF YES: In what way? NMR Evaluation—2010 EnerGuide for New Houses Program Page A35

AI summary The document text references an evaluation of the 2010 EnerGuide for New Houses Program, indicating a focus on assessing the program's performance and outcomes.

keeps customers from participating in the program? NMR Evaluation—2010 EnerGuide for New Houses Program Page A36 34. What impact, if any, has the entry of Nova Scotia Power into the program had on customer awareness and/or response to the...

AI summary The text consists of a series of evaluation questions about the 2010 EnerGuide for New Houses Program, focusing on customer awareness, program effectiveness, customer satisfaction, and areas for improvement. It also requests contact information for an energy advisor from an unspecified organization.

Contents 1 EXECUTIVE SUMMARY ................................................................................................................................ I IMPACT EVALUATION FINDINGS .......................................................

AI summary The document outlines the structure of an impact evaluation for a program, including sections on program description, data tracking, and evaluation methodology. It provides an overview of the Efficient Products Direct Install Savings from 2010 and outlines the approach for reviewing tracking data.

................................................................................ 20 3.6 NET-TO-GROSS RATIO ................................................................................................................................ 21...

AI summary The text outlines a section of a regulatory proceeding document discussing the evaluation of a program, including methodology, participant surveys, energy savings estimation, and program awareness. It also touches on process evaluation and on-site visit discrepancies.

ROGRAM INFLUENCE QUESTIONS .............................................. 17 TABLE 3-10: CFL FREE-RIDERSHIP SCREENING AND CROSS-CHECK QUESTIONS .......................... 18 TABLE 3-11: FREE-RIDERSHIP .........................................

AI summary The document presents a series of tables related to energy efficiency programs, focusing on free-ridership screening, program participation, barriers, and energy savings. It includes data on CFL and LED installations, sampling errors, and participant motivations.

LED Exit Lights 1,957 410 83% 1,624 341 Total program 32,617 6,839 77% 25,233 5,291 Findings and Recommendations Despite changes to the free-ridership calculations from year to year, both the CFL and LED free-ridership rates remained stati...

AI summary The evaluation of the 2010 Efficient Lighting Products Direct Install Program found that free-ridership rates for CFLs remained stable, with many businesses already installing CFLs before the program. LED exit lights had lower adoption rates. The report suggests revising incentives and requiring customer co-payments for energy efficiency measures.

ng the sample population by 4 Since there were multiple technologies installed at some sites, the number of sites in Table 3-1 exceeds the number of sites that participated in the program in 2010. NMR Evaluation of 2010 Efficient Lighting...

AI summary The document discusses the evaluation of the 2010 Efficient Lighting Products Direct Install Program, including the sample design used to estimate annual energy savings. A sample of 25 sites was targeted, but only 22 were visited due to scheduling and accessibility challenges. The methodology aimed for ±10% precision at the 90% confidence interval.

Table 3-5 shows the installed annual energy and demand savings for the 2010 Efficient Products Direct Install Program. This table is comprised of the original population tracking savings followed by the expanded savings estimates from the...

AI summary The 2010 Efficient Products Direct Install Program's energy and demand savings were evaluated, revealing discrepancies in installation rates. The NMR team identified overestimations in program savings, with the tracking system overstating savings by 2,294 MWh. Efficiency Nova Scotia addressed the issue by instructing the implementation contractor to quantify the discrepancies and make adjustments.

lize this information to inform an alternative savings estimate, we can assume that the reduction in savings of 2,294 MWh (or 5.5% of tracking) can also be considered an estimate of the installation rate, albeit a rate that is determined t...

AI summary The document evaluates the 2010 Efficient Lighting Products Direct Install Program, comparing initial and revised energy savings estimates. The initial estimate was 26,401 MWh, while the final revised estimate, adjusted using an installation rate from the implementation contractor, is 29,853 MWh. The evaluation also includes demand savings based on different metrics.

he implementation contractor‘s project manager and the subcontractor‘s project manager. The interviews covered a variety of program-related topics including program goals, program theory and delivery. 4.1.2 Participant Survey & Sample Desi...

AI summary The document discusses the evaluation of the 2010 Efficient Lighting Products Direct Install Program, including interviews with program participants and analysis of CFL and LED installations. The sample design for the evaluation was modified due to limited availability in some strata, and the 2010 survey showed higher installation numbers compared to the population average.

names and over-stated the NMR Evaluation of 2010 Efficient Lighting Products Direct Install Program Page 26 number of measures they installed was removed from the program. In addition, the implementation vendors sought to determine the sco...

AI summary The 2010 Efficient Lighting Products Direct Install Program faced issues with overstated savings due to inaccuracies in tracking. An audit and site visits revealed overstatements of 2,294 MWh. To prevent future errors, the implementation vendor introduced new checks. The program's awareness sources included phone calls, email, and word of mouth.

Appendix A Stratified Ratio Estimation The on-site engineering assessment used engineering analysis and surveys to derive the gross savings estimates for each individual sample participant. In turn, the statistical analysis combines these...

AI summary This text describes the use of stratified ratio estimation in calculating energy savings from a sample of participants, using case weights to estimate total program impacts. It outlines the methodology for deriving annual energy savings based on engineering assessments and statistical analysis.

2     h 1  N h  nh s h2 e  ek  eh 2 1   nh  1 ksh ek  y k  b xk ^ Next, the relative precision of the estimate Y ra was calculated using the equation: ^  1.645 V  Y ra    rp  ^ Y ra NMR Evaluation of 2010 Efficien...

AI summary This document discusses the evaluation of Nova Scotia Power's 2010 Efficient Lighting Products Direct Install Program, including an interview questionnaire used to gather participant feedback for program improvement.

ny independent, or part of a larger company? Independent Part of a larger company Don‘t know Refused Other ( _) 9. (Don‘t know/Don‘t recall) NMR Process and Impact Evaluation: Prescriptive Rebate Programs 2010 February 25, 2011 Final Repor...

AI summary This document outlines the final report of a process and impact evaluation of prescriptive rebate programs conducted in 2010, submitted to Efficiency Nova Scotia Corporation by NMR Group, Inc. The evaluation was carried out by a team of principal investigators and includes contributions from KEMA, Inc.

Combining Scores and Weighting ......................................................................................................... 23 3.6 NET-TO-GROSS RATIO ...............................................................................

AI summary The document discusses methods for combining scores and weighting, including the net-to-gross ratio and net savings estimation. It also covers impact evaluation of the SLC, focusing on DSM program savings, evaluation methodology, and free-ridership analysis.

NMR 5 PROCESS EVALUATION .............................................................................................................................. 33 5.1 METHODOLOGY .......................................................................

AI summary The document outlines the process evaluation methodology for a program, including in-depth interviews, telephone surveys, sampling error, program goals and design, outreach and marketing, measure installations, and discussions on program awareness, motivation, barriers, free-ridership, and spillover effects.

NMR TABLE 5-5: REASONS FOR PARTICIPATING .................................................................................................. 36 TABLE 5-6: IMPORTANCE OF MOTIVATIONS FOR PRODUCT INSTALLATION ....................................

AI summary The text presents a series of tables related to program participation, barriers, motivations, and satisfaction with an energy efficiency program. It includes data on budget capabilities, installation of energy-efficient measures, and the influence of program elements on participation and additional energy efficiency actions.

will be terminated once the legislation is enacted. The impact evaluation was based on visits to nine sites with installed lighting and visits with four of the six major distributors for the program. Impact Evaluation Findings For the BER...

AI summary The impact evaluation of the BER and SLC programs found that combined energy savings were 6,748.3 MWh and demand savings were 1,267.3 kW, falling short of the program targets of 10,000 MWh and 2,420.0 kW. The evaluation involved site visits, surveys, and data from program records.

Findings and Recommendations Finding Recommendation BER-F1. BER-R1. Unlike the C&I Custom program, the BER program did not incorporate While higher levels of free-ridership may be acceptable for any checks to ensure that participants do no...

AI summary The BER program lacks checks to ensure participants do not proceed without funding from the DSM Administrator, unlike the C&I Custom program. Free-ridership was low for C&I Custom but high (46%) for BER. As BER matures, the DSM Administrator should implement a free-ridership screening process, particularly for larger projects. Awareness and outreach with customers should be enhanced in 2011.

Demand Energy Sample size 6 6 Free-ridership rate 46% 46% 3.6 Net-to-Gross Ratio For the BER program, the net-to-gross ratio was calculated based on spillover and free-ridership. For the 2010 program year, the net-to-gross ratio for the BE...

AI summary The document evaluates the 2010 BER program, calculating a net-to-gross ratio of 54% for energy and demand savings. It estimates net annual energy savings at 503.3 MWh and demand savings at 0.72 MW, based on spillover, free-ridership, and survey data.

rmation to further inform our analysis. Included in the analysis was an examination of the 2009 evaluation, which included a total of 41 telephone surveys (30 electrical contractors and 11 end users). 4.2.1 Transaction Paper Audit As part...

AI summary The 2010 impact evaluation of the SLC program involved a transaction paper audit where the NMR team verified sales records from four primary distributors against the DSM Administrator's tracking system. The audit confirmed consistency between distributor records and the tracking system, as well as between distributor-reported sales and program savings calculations.

for their recently-installed HP T8 lighting systems. Based on these responses, we estimated a free-ridership value of 16%. In 2009, NMR estimated that the SLC program had resulted in no spillover. NMR Evaluation of 2010 Prescriptive Rebate...

AI summary The document discusses the evaluation of the 2010 SLC and BER programs, including free-ridership estimation at 16% and net energy and demand savings. It also outlines the process evaluation methodology, involving interviews and surveys.

atus. In addition, respondents were asked about any energy efficient actions taken since participating in the program and the extent to which the BER program had influenced them to take these actions. 5.6.1 Free-ridership Respondents were...

AI summary The evaluation of the BER program includes questions about respondents' energy-efficient actions and whether they had prior plans to install upgrades before participating in the program. Seven out of nine respondents reported having prior plans to install upgrades such as lighting, motors, and HVAC equipment.

n influenced to take additional actions including installing HVAC upgrades, energy efficient lighting, and occupancy sensors.12 Table 5-13: Influence of Program on Additional Energy Efficiency Actions Program Influenced Additional Actions...

AI summary The text discusses the influence of a program on additional energy efficiency actions, with three respondents reporting actions such as HVAC upgrades, energy-efficient lighting, and occupancy sensors. These actions were not completed by 2010 and were included in the 2010 process evaluation but excluded from the impact evaluation.

A Interview Guides Participant Survey 2009-10 NSPI Business Energy Rebate Program DRAFT 8-6-10 Could I speak with [INSERT NAME]? 1. Yes [GO TO INTRODUCTION] 2. No [SAY ―Perhaps you can help me anyway.‖ GO TO INTRODUCTION] [INTRODUCTION] He...

AI summary This document is a draft of an interview guide used to evaluate the 2009-10 Nova Scotia Power Business Energy Rebate Program. It includes a participant survey aimed at gathering feedback from businesses that participated in the program to help evaluate and improve it.

a percentage of the amount of [measure x] installed or pursued through the program? % (Don‘t know=999) ALLOW 1-998—THEY COULD HAVE INSTALLED MORE THAN WAS INSTALLED THROUGH THE PROGRAM SP4. IF SP1 = 1 ‗YES‘] How influential was your experi...

AI summary The text includes survey questions evaluating the 2010 Business Energy Rebate Program, focusing on participant satisfaction, influence on energy efficiency decisions, and additional actions taken by participants. It explores the program's impact on installation rates and broader energy efficiency behaviors.

cility open? [998 = Don’t know, 999 = Refused] NMR Evaluation of 2010 Business Energy Rebate Program Page A14 F5. Is your company independent, or part of a larger company? 1. Independent 2. Part of a larger company 98. (Don‘t know) 99. (Re...

AI summary This document outlines an interview guide used to evaluate the 2010 Business Energy Rebate Program by NMR Group, Inc. The guide includes questions about company independence, number of facilities in Nova Scotia, and interactions with Nova Scotia Power's energy efficiency programs. The evaluation focuses on free-ridership and spillover effects.

ebate Program Page A16 5. In general, how often do you interact with NSPI energy efficiency program staff? Who do you interact with at NSPI? a. What types of interactions do you typically have with NSPI staff? [Probe: status calls, meeting...

AI summary The text outlines a series of questions related to interactions with NSPI energy efficiency program staff, the use of design professionals in project scoping, and the delivery process of the C&I Custom and BER programs. It focuses on participant experiences and perceived barriers to program participation.

sts to your company / organization? [9=Don‘t know/Don‘t recall] 32. What percent of your annual operating budget do energy costs account for? [999=Don‘t know/Don‘t recall] % 33. Do you have any suggestions on how to improve any of the NSPI...

AI summary The document includes survey questions about energy costs and rebate programs, and references an evaluation of the 2010 Business Energy Rebate Program and a staff interview guide related to NSPI programs.

Introduction: [This interview should take about an hour] Your comments are confidential. By the way, if I ask you about areas you don‘t know about, please feel free to tell me and we will move on. For transcription purposes we will be reco...

AI summary The text outlines an interview protocol for gathering information about a program's status, launch timeline, energy savings goals, and program evaluation needs. It also asks about the role of the interviewee, collaboration with other stakeholders, and any challenges encountered.

b. To what do you trace the difficulties you encountered? How might they be addressed in future programs? 10. Do you have a plan in place for transitioning the program over to the new administrator? If yes: what does that plan involve? Do...

AI summary The text outlines a series of questions aimed at evaluating program challenges, transition plans, and the theoretical framework of a program. It asks about difficulties encountered, future improvements, transition strategies, and the program's goals, structure, and outcomes.

there any key indicators or metrics to gauge program effectiveness and success in short-, intermediate-, and long-term? 18. What are the assumptions behind the expectations that the program activities will yield the outputs and outcomes, w...

AI summary The text asks about key indicators for evaluating program effectiveness across timeframes, assumptions behind program expectations, and changes to the program. It emphasizes factors such as resource availability, customer motivation, marketing effectiveness, and barriers to participation.

primary motivations for participating in the program? What are the major barriers to their participation in the program? 20. What has changed about the program since the beginning, and why? Marketing and Verification: 21. Please explain th...

AI summary The text presents a series of questions related to program evaluation, including participation motivations, program changes, marketing and delivery effectiveness, free-ridership safeguards, and coverage gaps. It also includes a reference to an impact and process evaluation of a commercial and industrial custom program from 2010.

KEMA, Inc. 50-2 Howard Street, Somerville, MA 02144 Phone: (617) 284-6230 Fax: (617) 284-6239 www.nmrgroupinc.com Evaluation of 2010 C&I Custom Program

AI summary The document is an evaluation of the 2010 C&I Custom Program conducted by KEMA, Inc. It provides an analysis of the program's performance and outcomes.

Contents EXECUTIVE SUMMARY ......................................................................................................................................... I IMPACT EVALUATION FINDINGS ................................................

AI summary The document provides an executive summary and key findings of an impact evaluation related to a program, focusing on the description of the program, methodology for evaluating savings, and specific sections on lighting and traffic lighting.

........................ 11 2.6.4 Combining Scores and Weighting ......................................................................................................... 12 2.7 NET-TO-GROSS RATIO .............................................

AI summary The text outlines the methodology for evaluating a program, including scoring and weighting, net-to-gross ratio, energy savings estimation, and process evaluation through interviews, surveys, and data tracking. It also touches on program goals, free-ridership assessment, and outreach strategies.

.......................................................... 20 TABLE 3-5: PARTICIPANT BARRIERS .............................................................................................................. 21 TABLE 3-6: MEASURES IMPLEMENTED...

AI summary The document contains tables from an evaluation of the 2010 Commercial and Industrial (C&I) Custom Program, which appears to focus on participant barriers, implemented measures, satisfaction, and other related metrics. The evaluation is conducted by NMR Group, Inc.

......... 1 NMR Evaluation of 2010 C&I Custom Program Page I Executive Summary This report presents the results of the process and impact evaluations of the Commercial and Industrial Custom Program (C&I) conducted by NMR Group, Inc. (NMR)....

AI summary This report evaluates the 2010 Commercial and Industrial Custom Program (C&I) by NMR Group, Inc. on behalf of Nova Scotia Power and Efficiency Nova Scotia Corporation. The process evaluation included interviews and surveys, while the impact evaluation found 19,413 MWh of energy savings and 2,405.5 kW of demand savings, falling short of the program's goals but showing growth compared to previous years.

avings goal of 3,410 kW. However, the 2010 savings exceed the evaluated savings for 2008 and 2009 combined (16,311 MWh and 2,403 kW), which shows significant growth for the C&I Custom program in 2010. Table 1: 2010 Program Energy and Deman...

AI summary The C&I Custom program achieved significant energy and demand savings in 2010, exceeding the combined savings of 2008 and 2009. The program is well-run with strong data tracking, free-rider screening, and monitoring and verification processes, though staff constraints and data entry errors impacted NMR's evaluation.

cient time to complete their M&V results into their tracking system. This was also the case in the activities and enter the results into the tracking system. After 2009 evaluation. that, a more rigorous impact evaluation effort can be unde...

AI summary The 2010 C&I Custom Program evaluation faced bottlenecks due to time required for report generation and data entry errors. The Program Administrator is advised to improve data entry protocols and conduct more rigorous impact evaluations.

rmance in: o Building envelopes; o Lighting; o HVAC; o Power systems; o Controls; o Design guidance; o Verification. This document reports the results of the evaluation of the C&I Custom program. Although the C&I New Construction program l...

AI summary The document evaluates the performance of the C&I Custom program in areas such as building envelopes, lighting, HVAC, power systems, and controls. It notes that the C&I New Construction program did not have completed projects in 2010 and that two projects were included in the C&I Custom evaluation. The program manager confirmed the logic model in the C&I Custom program manual is correct.

improvements, and solar. NMR Evaluation of 2010 C&I Custom Program Page 3 larger impacts, MBSS provides an excellent framework for conducting the analysis and the subsequent stratified ratio estimation analyses. Targeting a ±10% relative p...

AI summary The document discusses the evaluation of the 2010 C&I Custom Program, focusing on the use of MBSS for stratified ratio estimation analyses. It outlines the sample size calculation based on a ±10% relative precision at the 90% confidence interval and highlights the rigorous M&V approach used, noting that not all projects had completed final M&V at the time of the study.

program level impacts through the use of stratified ratio estimation techniques. For more information on this process and the statistical process surrounding this expansion of results see Appendix A. 2.4 Results Figure 2-1 presents a scatt...

AI summary The document discusses the evaluation of the 2010 C&I Custom Program, highlighting the use of stratified ratio estimation techniques and presenting results including annual energy and demand savings estimates. The analysis includes on-site observations and tracking system comparisons, showing a strong correlation between the two methods.

ghting sites, one refrigeration-site, one motor site, one HVAC, and 2010 95% one envelope 2.5 Spillover Participants were asked about participant-like4 spillover, which is a situation in which a customer installed additional equipment of t...

AI summary The text discusses the absence of participant-like spillover in the C&I Custom program, where no participants reported additional installations of the same type of equipment. However, non-like spillover was noted, with some participants pursuing other energy efficiency measures, often intending to use DSM Administrator rebate programs for these initiatives.

es FR3. Power, could your budget have accommodated the full cost of the No N/A project including the incentive? Don‘t know Based on their responses to these questions NMR divided respondents into three distinct groups:  Full free-riders –...

AI summary The document evaluates the 2010 C&I Custom Program by classifying respondents into free-riders and non-free-riders. Full free-riders were defined by pre-existing plans, budget capacity, and intent to install the same measures without the program. Among 13 respondents, none were classified as full free-riders.

additional work remains to be done to fine-tune the system. NMR understands that implementing a centralized data tracking system takes time and that DSM Administrator staff will fine-tune the system over time. The 2010 evaluation shows the...

AI summary The text discusses the need for improved data tracking in the C&I Custom Program, with NMR acknowledging the need for fine-tuning the system and more rigorous data entry protocols. It also outlines outreach and marketing efforts, including the addition of a Sales Lead role and advertising in print media. Program awareness was largely driven by NSPI and contractors.

tors 12 Propane 20 Lighting 20 Multiple responses NMR Evaluation of 2010 C&I Custom Program Page 24 3.7 Satisfaction with the Program Respondents were asked to rate their satisfaction with the C&I Custom program overall and with various as...

AI summary The 2010 evaluation of the C&I Custom program found that while overall satisfaction remained high (nearly 80%), satisfaction with communication and consultant availability dropped. This may be due to the program's expansion, which strained interactions with customers. A participant praised the DSM Administrator's programs compared to those in other Atlantic provinces.

Table 3-8: Participant Satisfaction with Program 2008 2009 2010 Program Aspect n % Satisfied n % Satisfied n % Satisfied Program overall 11 91% 13 100% 13 77% Interaction and communication with 11 82% 12 100% 13 47% program staff Availabil...

AI summary The table presents participant satisfaction levels with various aspects of a program across the years 2008 to 2010. Satisfaction percentages vary across different program aspects, with some areas showing high satisfaction and others showing declining satisfaction over time.

90% 12 66% Project rebate amount 10 90% 10 100% 13 77% Verification 7 86% 9 78% 12 75% Those giving a rating of 5 or 4 on a scale where Rating: 5= ‗very satisfied‘ and 1 = ‗not at all satisfied‘ 11 The detailed responses are provided in Ap...

AI summary The evaluation of the 2010 C&I Custom Program indicates that 85% of respondents reported that someone outside their organizations was most responsible for specifying the measures installed through the program, with design professionals and contractors being the most frequently cited.

factor was then multiplied by the operating hours in Equation 1 to scale the lighting hours to ―Equivalent Full Load Lighting Hours.‖ Data from the basement loggers (B and C) and the ―Main Entry‖ and ―Renovation‖ area loggers were cleaned...

AI summary The text discusses the evaluation process of the 2010 C&I Custom Program, focusing on the use of data from various loggers to update operating hours and the exclusion of data from logger A due to load issues.

NMR Evaluation of 2010 C&I Custom Program Page A18 Table 1: Summary of Tracking and Evaluation Savings Results Customer Savings kWh kW Tracking Evaluated Difference Tracking Evaluated Difference Lighting 4224 1800 -2424 0.5 0.0 -0.5 HVAC 1...

AI summary The document presents a comparison of customer savings and generator savings from the 2010 C&I Custom Program, showing discrepancies between tracking and evaluated results across lighting, HVAC, and insulation categories.

ans, fan coils, HRVs, etc.). This NMR Evaluation of 2010 C&I Custom Program Page A25

AI summary The document discusses the evaluation of the 2010 C&I Custom Program, focusing on its implementation and effectiveness in promoting energy efficiency among commercial and industrial customers.

that the controller was in override or that the fans would not shut off in the future. The evaluator was not able to compare box temperatures with fan control set points to further verify fan control. 7.0 Conclusions Annual energy savings...

AI summary The evaluation of the 2010 C&I Custom Program found that annual energy savings matched tracking savings, with no variances in equipment types or performance. Controls were operational, but calculations relied on fixed default values without additional monitoring to confirm equipment operation.

ccount for the fact that 24% of project savings had already been claimed during the 2009 program year. Total project energy and demand savings were multiplied by .76 to arrive at 2010 project savings. 5.0 On-Site Methodology During the sit...

AI summary The evaluation of the 2010 C&I Custom Program involved adjusting total project savings by 24% to account for savings already claimed in 2009. A site visit verified the installation of 753 out of 781 new lighting fixtures, and operating hours were assessed with the assistance of the site contact.

lighting loggers were installed. NMR Evaluation of 2010 C&I Custom Program Page A35

AI summary The document discusses the evaluation of the 2010 Commercial and Industrial Custom Program, focusing on the installation of lighting loggers as part of the assessment process.

tor used in the evaluation analysis NMR Evaluation of 2010 C&I Custom Program Page A37 (.96). Evaluated peak demand savings were also slightly increased by the inclusion of interactive effects demand savings, which had not been accounted f...

AI summary The evaluation of the 2010 C&I Custom Program highlights issues with the methodology used to assess peak demand savings and the lack of updated M&V savings values in the tracking database. The facility being evaluated is a 24/7 college campus with multiple buildings and continuous operations.

hat demand savings result from cooling and a demand penalty occurs for heating. The coincidence factor accounts for the fact that lights may not necessarily be operating during the peak demand period. 7.0 Conclusions Annual energy savings...

AI summary The evaluation of the 2010 C&I Custom Program shows that annual energy savings were 99.3% of the tracking savings, with peak demand savings at 97.3% of the tracking estimate. Issues included incorrect data entry in the tracking database and unimplemented retrofitting. If properly updated, the demand savings realization rate would have increased to 101.4%.

e logger data to tenant spaces. NMR Evaluation of 2010 C&I Custom Program Page A53

AI summary The document evaluates the 2010 C&I Custom Program, focusing on its performance and impact. It includes analysis and findings related to the program's effectiveness in achieving energy efficiency goals for commercial and industrial customers.

120-volt MR16 19 20 PAR20 3 50 LED Retro Kit 1 1 Incandescent Exit 1 30 The fixture quantities listing in Table 2 reflect changes to the counts made during the evaluation. Note that line items do not match along rows in Table 2. Fixtures i...

AI summary The text discusses fixture quantities and their organization in Table 2, noting that changes were made during the evaluation. It also mentions the installation of additional lighting measures after program participation, which may be considered spillover effects.

g credited to the program under the gross savings work, although the circumstances surrounding their installation suggests they might be considered spillover had they been fully explored at the site. 4.0 Tracking Savings Review and Calcula...

AI summary The document discusses the methodology for calculating energy savings from a lighting retrofit project under the Program Development Agreement (PDA). Savings were estimated using a spreadsheet-based approach, grouping fixtures by type and location, and calculating the difference in wattage before and after installation.

tments were made as necessary. NMR Evaluation of 2010 C&I Custom Program Page A64

AI summary The document discusses the evaluation of the 2010 C&I Custom Program, focusing on its performance and outcomes. Key aspects include program effectiveness, participant feedback, and overall impact on energy efficiency in commercial and industrial sectors.

50 91.6 50 94.1 22 50 92.3 50 94.1 23 50 91.6 50 94.1 24 50 91.6 50 94.1 25 50 91.6 50 94.1 26 50 91.6 50 94.5 27 75 92.2 75 95.4 28 75 92.2 75 95.4 29 75 91.9 75 95.0 30 75 91.9 75 95.0 31 75 91.9 75 94.5 32 75 91.9 75 95.0 33 75 91.9 75...

AI summary The text presents a table of numerical data, likely related to program performance or participation metrics, followed by a reference to the evaluation of a 2010 C&I Custom Program. The content appears to be part of a regulatory proceeding analysis, possibly involving program evaluation and performance metrics.

demand savings calculation did not take into account variations in individual motor usage during the facility‘s operating schedule. These issues were subsequently addressed in the evaluation analysis. 5.0 On-Site Methodology During the sit...

AI summary The evaluation of the 2010 C&I Custom Program found that demand savings calculations did not account for variations in motor usage during operating hours. On-site verification confirmed motor installations, but some specifications differed slightly from those listed in the tracking analysis.

94.1 50 94.1 0.0 23 50 94.1 50 94.1 0.0 24 50 94.1 50 94.1 0.0 25 50 94.1 50 94.1 0.0 26 50 94.5 50 94.5 0.0 27 75 95.4 75 95.4 0.0 28 75 95.4 75 95.4 0.0 29 75 94.5 75 95.0 0.5 30 75 94.5 75 95.0 0.5 31 75 94.5 75 94.5 0.0 32 75 94.5 75 9...

AI summary This document contains a table of numerical data and a heading indicating the evaluation of a 2010 Commercial and Industrial Custom Program. The table appears to represent metrics related to program performance, but no specific context or analysis is provided in the text.

Table 4 fed directly into the evaluation analysis. NMR Evaluation of 2010 C&I Custom Program Page A74

AI summary The document presents a page from the evaluation of the 2010 C&I Custom Program, which is part of a regulatory proceeding. The content includes a table (Table 4) that directly fed into the evaluation analysis.

oximate the mean demand savings, which is simply the annual energy savings divided by 8,760 hours. For the purposes of the evaluation, demand savings were calculated using this simplified methodology. 7.0 Conclusions Evaluated annual energ...

AI summary The evaluation of the 2010 C&I Custom Program shows that annual energy savings were 107.0% of the tracking estimate, and peak demand savings were 107.6% of the tracking estimate. The discrepancy between evaluated and tracking savings is attributed to differing operating factors, with the evaluation using a heavier weighting towards red lights, which provide greater savings compared to baseline incandescent fixtures.

NMR Evaluation of 2010 C&I Custom Program Page C1 Appendix C Interview Guides PARTICIPANT QUESTIONNAIRE: C&I Custom Program Final: July 22, 2010 Hello, my name is from NMR Group. I am calling on behalf of Nova Scotia Power, as part of an e...

AI summary This document is a participant questionnaire for Nova Scotia Power's Commercial and Industrial Custom Program, used to evaluate and improve the program by gathering feedback from participants. It includes questions to confirm participation and identify the most knowledgeable individual within the company.

(To take advantage of program incentives) NMR Evaluation of 2010 C&I Custom Program Page C5 2. (To see what else I should be doing as part of a planned project) 3. (To save on energy costs/bills) 4. (To reduce maintenance costs) 5. (To imp...

AI summary The text outlines motivations for participating in energy efficiency programs, including saving on energy costs, reducing maintenance, and environmental benefits. It also references a feasibility study and includes instructions for asking about free-ridership for each measure.

rganization had not participated in the NMR Evaluation of 2010 C&I Custom Program Page C6 Commercial and Industrial Custom Program, which of the following actions do you think you would have taken? Please select all that apply. Would you h...

AI summary The document evaluates the impact of the 2010 Commercial and Industrial Custom Program on participants' decisions to install energy-efficient equipment. It asks respondents about potential actions if the program had not existed and assesses the program's influence on their decisions.

l Calendar Year Savings: _ kWh OR $ _ WHEN ALL MEASURES WHERE Q21=2 HAVE BEEN COVERED IN Q21B SERIES CONTINUE TO SECTION III, Q22. Section III. Satisfaction with Program & Recommendations for Improvements 22. On a scale of 1 to 5, where 1=...

AI summary The text outlines a survey section evaluating the Commercial and Industrial Custom Program, asking respondents to rate their satisfaction with various aspects of the program and identify any barriers to implementing energy efficiency measures.

Theory and Logic Model Review: 9. Is the program theory and logic model included in the C&I program manual still valid? 10. Has the program been expanded to include participants other than larger commercial, industrial and municipal custom...

AI summary The text outlines a series of questions regarding the validity and scope of a Commercial and Industrial (C&I) program, its outreach efforts, and its goals, including whether it functions as a Resource Acquisition or Market Transformation program. It also explores short-term and intermediate goals, as well as the program's impact on the market.

ve? Short-term? Intermediate? Long-term? a. Are there any key indicators or metrics to gauge program effectiveness and success in short-, intermediate-, and long-term? Marketing, Participating Retailers, and Verification: 17. Please explai...

AI summary The text presents a series of questions regarding the evaluation of the 2010 C&I Custom Program, focusing on program effectiveness, marketing strategies, trade ally involvement, and program delivery. It also references a recommendation from the previous year regarding training energy efficiency contractors.

rogram delivery be improved? NMR Evaluation of 2010 C&I Custom Program Page C20

AI summary The document discusses the evaluation of the 2010 C&I Custom Program, focusing on whether program delivery can be improved. It appears to be part of a regulatory proceeding involving Nova Scotia Power.

what would you say are the programs greatest weaknesses? What could be done to address these weaknesses? 29. Based on your experience with the program so far, what are the most important improvements that still need to be made to the progr...

AI summary The document includes a set of interview questions for participants in Nova Scotia Power's Commercial and Industrial Custom and Business Energy Rebate programs. The questions focus on program weaknesses, potential improvements, and unaddressed issues. The interview is conducted by NMR Group, Inc. on behalf of Nova Scotia Power.

cipate in the NSPI rebate programs? [Probe: Save energy, rebates offered, reduce maintenance costs, protect environment, recommended by utility, concerns with carbon, etc.] 12. Were there any challenges or barriers that you faced in making...

AI summary The text outlines a series of questions aimed at evaluating the experience of participants in NSPI rebate programs, focusing on barriers to participation, challenges in implementation, satisfaction levels, and gaps in program coverage. It also asks about the effectiveness of communication, rebate amounts, and measurement and verification processes.

...................................................................... 6 2.3 EVALUATION METHODOLOGY ...................................................................................................................... 7 2.4 RESULTS .........

AI summary The text outlines a methodology for evaluating energy efficiency programs, focusing on spill-over effects, free-ridership, and net-to-gross ratios. It discusses the evaluation of energy savings and the overall process of program evaluation.

Tables TABLE 1: 2010 PROGRAM ENERGY SAVINGS .................................................................................................. I TABLE 2-1: SUMMARY OF SBLS 2010 PROGRAM TRACKING SAVINGS ........................................

AI summary The text presents a series of tables related to energy savings and program tracking under the SBLS (Small Business Lighting Program) for the years 2008, 2010, and other related data. The tables include information on energy savings, connected demand, free-ridership, and program influence, as well as sampling details and sources of awareness for the program.

............... 17 TABLE 3-3: SOURCE OF FIRST AWARENESS OF SBLS PROGRAM .......................................................... 21 TABLE 3-4: PRIOR PURCHASES OF EFFICIENT LIGHTING PRODUCTS ..................................................

AI summary The text provides a list of tables related to the Small Business Lighting Program (SBLS), including participant awareness, prior purchases, program influence, barriers, and satisfaction levels. These tables are used for evaluating the program's effectiveness and participant experiences.

...................... 36 Figures FIGURE 1-1: SMALL BUSINESS LIGHTING SOLUTIONS PROGRAM LOGIC MODEL ...........................4 NMR Evaluation of 2010 Small Business Lighting Solutions Program Page I Executive Summary This report presents...

AI summary This report evaluates the 2010 Small Business Lighting Solutions Program (SBLS), conducted by NMR Group, Inc. for Nova Scotia Power and Efficiency Nova Scotia Corporation. The evaluation includes process and impact assessments and compares 2010 results with those from 2008 and 2009. The DSM Administrator contracted with service providers, a materials vendor, and a recycling contractor to deliver audit, installation, and recycling services.

ation was based on in-depth interviews with the DSM Administrator‘s staff, Delivery Agents, the Materials Vendor and the Recycling Contractor as well as a telephone survey of 65 program participants. Impact Evaluation Findings The impact e...

AI summary The impact evaluation of the 2010 SBLS program found that it achieved 11,210 MWh of energy savings and 1,529.5 kW of demand savings, falling short of its energy and demand savings goals. The evaluation used interviews, surveys, and program records to estimate free-ridership and spillover effects.

nerator 1,758.5 12,944 Net-to-Gross Ratio (%) 87.0% 86.6% Net annual savings at generator 1,529.9 11,210 Key Findings The net energy impacts of the SBLS program have increased steadily since 2008. They have more than tripled from 1,522 MWh...

AI summary The SBLS program's net energy impacts have increased significantly since 2008, with customer satisfaction remaining high and free-ridership at about 13% in 2010. NMR recommended monitoring the performance of Delivery Agents and other partners to maintain quality and satisfaction.

uirements. SBLS-F5. SBLS-R5. Some respondents cited barriers to implementing additional energy At the time of participant contact, the DSM Administrator efficiency measures (beyond those covered by the program) including should continue to...

AI summary The evaluation of the 2010 Small Business Lighting Solutions (SBLS) program found that participants faced barriers such as lack of financing and information in implementing additional energy efficiency measures. The program was identified as a crucial source of assistance and funding, with participants showing low free-ridership and limited spillover effects.

2.1 Research Design Consistent with the free ridership summit recommendation, The NMR Team performed a billing analysis to determine the impacts of the SBLS Program. This evaluation methodology encountered two critical issues that resulted...

AI summary The evaluation of the SBLS Program encountered significant data issues, including an inability to form a representative non-participant group and incomplete billing data for participants. These issues led to the abandonment of the final results, and the performance of the 2010 program was instead based on site visits and metering from 2008. The 2011 program evaluation is recommended to use time-of-use metering for more accurate results.

2.3 Evaluation Methodology The approach to determining the impacts of the SBLS program in 2010 was based upon the evaluation results from the 2008 program year. The 2008 program year evaluation comprised 39 site visits with spot watt meter...

AI summary This section describes the evaluation methodology used for the SBLS program in 2010, which relied on the 2008 evaluation results. It discusses the factors influencing this decision, including the reliability of tracking systems for small business lighting and the realization rates from similar studies, which ranged from 85% to 120%.

12,876 13,829 12,052 12,944 Peak Demand (kW) 3,928.8 4,219.5 1,637.3 1,758.5 2.5 Spillover This study quantified participant-like7 spillover, which is a situation in which a customer installed additional equipment of the same type as was i...

AI summary The text discusses the evaluation of the 2010 Small Business Lighting Solutions Program, focusing on participant-like spillover, where customers installed additional energy efficiency measures influenced by the program. Only 12% of respondents reported installing more energy-efficient lighting after participating.

ce from another DSM program. NMR Evaluation of 2010 Small Business Lighting Solutions Program Page 10 participating in the SBLS program, and only four of these respondents said the equipment was of the same efficiency or higher than had be...

AI summary The evaluation of the 2010 Small Business Lighting Solutions (SBLS) program found a very low spillover rate (<1%), with some participants reporting non-like spillover. The spillover rate was calculated based on additional lighting installed and estimated savings from program records. However, without follow-up inspections, the actual efficiency and savings from spillover could not be determined.

e participant from program records EstEnergySav = Estimated energy savings for the participant from program records QuanAddLight = Percentage of additional lighting installed as reported in the survey Table 2-6: Spillover 2008 2009 2010 Sa...

AI summary The document discusses the evaluation of the 2010 Small Business Lighting Solutions Program, including metrics like estimated energy savings and spillover effects from 2008 to 2010. It also mentions the assessment of free-ridership through participant surveys and categorizes questions into program influence, stated intent, and screening/cross-check categories.

5 0% Don‘t know 25% Program Influence Score = maximum of FR4a, FR4b, or FR4c. NMR Evaluation of 2010 Small Business Lighting Solutions Program Page 12 Table 2-9: CFL Free-ridership Screening and Cross-check Questions Free- Question Questio...

AI summary The document evaluates the 2010 Small Business Lighting Solutions Program, focusing on free-ridership screening through questions about prior lighting improvement plans and budget considerations. It includes a table with screening and budget check questions to assess program influence and free-ridership.

gy (0.09%) and demand (0.14%) savings for the sample of 65 respondents. 2.6.2 Non-Free-riders Respondents were identified as non-free-riders if they simultaneously met the following three criteria: NMR Evaluation of 2010 Small Business Lig...

AI summary The evaluation of the 2010 Small Business Lighting Solutions Program identifies free-riders and non-free-riders among 65 respondents. Only 2 respondents were classified as non-free-riders, contributing 7.2% of energy and 7.6% of demand savings. The methodology used to determine free-ridership rates is based on a 2006 document by Research Into Action.

their budget could have accommodated the project no adjustments were made; if they said their budget could not have accommodated the project, their free- rider stated intent score was reduced to 25%. 2.6.4 Combining Scores and Weighting Fi...

AI summary The text outlines the methodology used to calculate free-ridership rates for the SBLS program from 2008 to 2010, including adjustments in scoring methods and weights based on energy and demand savings. The free-ridership rates were 13.1% for demand and 13.6% for energy savings in 2010.

mpletely revised the free-ridership questions included in the 2010 survey and mirrored the free-ridership calculations developed for the Energy Trust of Oregon by Research into Action. Table 2-10: Free-ridership9 2008 2009 2010 Demand Ener...

AI summary The document discusses the evaluation of the 2010 Small Business Lighting Solutions (SBLS) program, including free-ridership rates and the net-to-gross ratio for energy and demand savings. It also highlights that the program's energy and demand savings fell short of the goals set for 2010.

el impacts were estimated to be 11,210 MWh of energy savings and 1,529.5kW of demand savings. These savings fell short of the energy savings goal of 13,980 MWh and the demand savings goal of 3,300 kW. Table 2-11: Program Energy Savings Est...

AI summary The 2010 Small Business Lighting Solutions Program achieved energy savings of 11,210 MWh and demand savings of 1,529.5 kW, which were below the set goals of 13,980 MWh and 3,300 kW, respectively. A process evaluation was conducted using interviews and surveys to assess the program's effectiveness.

Agent and Recycling Contractor. NMR Evaluation of 2010 Small Business Lighting Solutions Program Page 17 Table 3-1: Final Sample Population Sample Region N = 418 n= 65 Cape Breton 8% 8% Central 28% 32% Dartmouth 30% 25% Halifax 8% 6% South...

AI summary The document discusses the evaluation of the 2010 Small Business Lighting Solutions (SBLS) Program, including a sample distribution across regions and the purpose of the participant survey, which covers topics such as spillover, free-ridership, participant motivations, and energy attitudes.

SBLS program. Despite this, during the 2010 evaluation, it was revealed that the materials issues first discovered during the 2008 evaluation, and resolved in 2009 had returned to the program in 2010. 3.3.1 Materials Purchasing and Deliver...

AI summary The 2010 evaluation of the SBLS program revealed recurring materials purchasing and delivery issues. Problems such as receiving incorrect materials, wrong quantities, and late deliveries resurfaced after the program expanded to serve the entire province and the Materials Vendor began using a different warehouse. Disagreement exists between Delivery Agents and the Materials Vendor regarding the scale of the issues.

Evaluation of 2010 Small Business Lighting Solutions Program Page B1 Appendix A Interview Guides Draft participant QUESTIONNAIRE: NSPI SBLS PROGRAM Final: July 22, 2010 Hello, I am with NMR Group, and we are performing an evaluation of ene...

AI summary This document outlines an interview questionnaire used to evaluate the Small Business Lighting Solutions (SBLS) program by Nova Scotia Power. The questionnaire aims to gather participant feedback on their experience with the program and previous participation in other energy efficiency initiatives.

9. (Don‘t know/Don‘t recall) NMR Evaluation of 2010 Small Business Lighting Solutions Program Page B11 Delivery Agent Interview Guide: NSPI SBLS Program Interviewer: Date of Interview: Time Begun: Time Ended: Respondent Name: Respondent Ti...

AI summary The text is an interview guide used by Nexus Market Research (NMR) to evaluate the 2010 Small Business Lighting Solutions (SBLS) Program delivered by Nova Scotia Power Inc. (NSPI). The guide includes questions for delivery agents about their experience with the program, their role, and program processes.

orms the post-installation inspections? If deficiencies are discovered what process is in place to correct these deficiencies and how much time is required before they are corrected?] 20. In what ways has participating in the SBLS program...

AI summary The text presents a series of questions aimed at evaluating the SBLS program, including post-installation inspection processes, program benefits, challenges, and data tracking procedures. It also asks for feedback on various aspects of the program and how they could be improved.

9. Don‘t know/Don‘t recall NMR Evaluation of 2010 Small Business Lighting Solutions Program Page B16 Materials Vendor Interview Guide: NSPI SBLS Program Interviewer: Date of Interview: Time Begun: Time Ended: Respondent Name: Respondent Ti...

AI summary This document is an interview guide used by Nexus Market Research and Marketing (NMR) to evaluate the 2010 Small Business Lighting Solutions (SBLS) Program provided by Nova Scotia Power Inc. (NSPI). The guide includes questions for materials vendors who have worked with NSPI customers participating in the SBLS Program.

ranty replacements? d. The agreed list of lighting products? [PROBE: Are there other products that should be on the list? Are there products that should not be on the list?] 11. Are there other incentives or rebates available, not provided...

AI summary The document presents a series of questions related to the Small Business Lighting Solutions (SBLS) program, including inquiries about product lists, other incentives, program impacts on sales, and participant satisfaction with NSPI staff.

f 17. Incentive level provided NMR Evaluation of 2010 Small Business Lighting Solutions Program Page B18 18. Program paperwork 19. Program delivery process and procedures 20. Availability of information about the program 21. The program ov...

AI summary The text outlines a series of questions related to the evaluation of the 2010 Small Business Lighting Solutions (SBLS) program, focusing on data tracking, contractor perceptions, and firmographics. It includes inquiries about program improvements, contractor motivations, barriers to participation, and the number of full-time employees.