Topic:"Program Evaluation" in M12775

- 8 NS Power anticipates that the PLT staffing increases described in this year's PLT Report will help - 9 to improve the increasing trend in supervisor callbacks and decreasing trends in residential and - 10 business customer satisfaction...

AI summary NS Power anticipates that increased PLT staffing will help improve trends in supervisor callbacks and customer satisfaction, as the company responds to rising work volumes and the impacts of climate change.

Board Review Based on actual PLT staffing levels in 2025, the total number of PLTs was 238, comprised of 179 journeyperson PLTs and 59 apprentices. This total was 12 fewer than the utility's internal PLT target of 250. The utility noted th...

AI summary NS Power reported on its Power Line Technician (PLT) staffing levels in 2025, noting a shortfall of 12 PLTs compared to its target of 250. Attrition was higher than forecast, but the utility plans to meet its target by 2028. NS Power also increased apprentice intake and partnered with NSCC to expand training. Customer satisfaction remained stable, and the utility expects improvements with future staffing increases.