Background regarding existing performance standards related to reliability, customer service and storm response 3
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ted outages affecting 30,000 or more customers. This was followed by an NSUARB Order directing that the matter (M10279) proceed by way of a paper hearing and a timetable for that process was provided. The NSUARB's decision in matter M10279...
AI summary The NSUARB directed NS Power to improve customer-level reliability data reporting and review performance standards, particularly in areas such as work order delays, pole relocation, and line removal. Existing standards cover customer notification, call handling, ETR updates, and outage reporting for large-scale events.