As there are charitable organizations which contribute financially to customers in arrears, NS Power was of the view that forgiveness of the arrears interest would allow the charitable funding to be applied fully to the principal balance r...
AI summary NS Power proposed a pilot program to exempt charity-supported low-income customers from Regulation 5.4, which was approved by the NSEB for one year. The program allows charitable funding to be applied to principal balances, potentially saving between $20,000 and $30,000 in interest fees. The NSEB decision referenced section 67 of the Public Utilities Act, requiring equal application of rates. Pilot results show late fees being reimbursed to eligible customers.