Topic:"Rate Design" in M12413

• July 24, 2025 – Mr. Bowser appealed the DRO's decision with the NSEB. NS Power agrees with the DRO's decision that NS Power has appropriately billed Mr. Bowser. Following the cyber incident, NS Power was temporarily unable to access mete...

AI summary NS Power provided an explanation for billing discrepancies caused by a cyber incident, which led to estimated billing and manual meter reading. Mr. Bowser appealed the DRO's decision, but NS Power agrees with it. The discrepancies were reconciled in the July bill, and the account balance is now accurate. NS Power apologizes for the confusion and offers to review the details with Mr. Bowser.

, and they were conducting an investigation to see if there was more done. This makes me question the integrity of these E-meters, and whether or not they were affected by the cyber security incident. Even if it wasn't, there is more than...

AI summary The speaker questions the accuracy of E-meters used by Nova Scotia Power (NSP), citing a cyber security incident and potential calibration issues. They argue that customers are being unfairly billed and that NSP has not accounted for alternative energy methods or appliance efficiency. The speaker also criticizes NSP's management and calls for accountability.