MacKay Kincaid-Webster After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute betw...
AI summary The dispute involves a customer who believes they were overcharged under the Equal Billing Plan by Nova Scotia Power. The Dispute Resolution Officer (DRO) reviewed the case and found that N.S.Power appropriately billed the customer according to Regulation 5.3, which sets monthly billing amounts based on average kilowatt hour usage over the preceding 12 months. The customer may appeal the decision to the Nova Scotia Energy Board.