Topic:"Rate Design" in M12600

1. Contracts Without Capacity, Consent, or Jurisdiction NS Power has been permitted to "deem" contractual relationships into existence with residential customers under Board-approved Regulation 2.2. This allows an essential service to be d...

AI summary NS Power is allowed to create presumed contractual relationships with residential customers without signed agreements, visible terms, or clear jurisdictional authority, raising concerns about lawful contracting and consumer rights.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Dear sir or madam. I am writing in response to the...

AI summary A ratepayer criticizes Nova Scotia Power (NSP) for requesting a rate hike following a cyber attack, arguing that ratepayers should not bear the cost of NSP's insufficient cybersecurity investments. The critic also expresses frustration with regulatory boards for approving rate increases despite high living costs and stagnant wages in Nova Scotia.

2025 Nova Scotia Power's Cybersecurity Incident Report REDACTED 1 escalated queries, this call centre was staffed by TransUnion employees who had been provided 2 with prepared responses from NS Power, and instructed to escalate any queries...

AI summary NSP collaborated with TransUnion to manage customer inquiries regarding a cybersecurity incident, providing call-back services and in-person support. Community engagement and updated resources on the NSP website were implemented to assist customers with credit monitoring and identity theft prevention.

NS Power Cyber Incident Report Appendix B Page 1 of 7 Affected Regulatory Matters Report 2 - October 1 Report 3 - November 3 Report 4 - December 1 Latest update Forecast Restoration of Normal Activities Time Varying Pricing Introduced Upda...

AI summary The document outlines the current status of the Time Varying Pricing (TVP) program, noting that systems required for its administration are expected to be restored by the end of Q3 2026. An update on the Year 4 Evaluation Report is expected to be filed in Q2 2026, following a request for an extension under Board Order M12499.

13. How many single-phase meters has NS Power replaced with polyphase meters for demand billing customers? Single-phase meters can't be replaced with polyphase meters. The meter type required at a service location is dictated by the servic...

AI summary NS Power explains that single-phase meters cannot be replaced with polyphase meters because the meter type is determined by the service type. Polyphase meters are only required for locations with three-phase power. The organization emphasizes that single-phase meters will always be needed for demand billing customers.

460 CLUB CAMPAIGN Asawaytopotentiallyrecoupthat reduction in operational funding, Burke came upwiththe idea ofthe 460 Club, a newly launched campaign that invites 460 supporters todonate$100eachtohelprecover those costs and ensure the faci...

AI summary The 460 Club campaign was launched to raise $46,000 to offset a reduction in operational funding for a cultural centre on Charlotte Street. The campaign aims to ensure the continuation of exhibitions, education programs, and support for local artists. Without this funding, the centre may have to reduce programs and services.

SERVES THOUSANDS ANNUALLY For 54 years, the Cape Breton CentreforCraft&Designhasbeen a hub for creativity and cultural connection, showcasing the work of more than 120 local artisans in its gallery shop and providing courses, workshops, ex...

AI summary The Cape Breton Centre for Craft & Design, a cultural hub serving thousands annually, faces potential funding cuts impacting operations and summer student programs. The centre emphasizes its importance to the community and calls for support and engagement with government officials to address the proposed cuts.

CONFIDENTIAL (Attachment Only) 1 Request IR-6: 2 3 Treatment of Incident Costs 4 5 Reference: Exhibit N-3 - 2025 Nova Scotia Power's Cybersecurity Incident Report, Page 14, 6 ll 18-25 7 8 Quote: 9 10 11 12 13 14 15 16 17 18 Immediately fol...

AI summary The document requests Nova Scotia Power Inc. (NSPI) to quantify the costs incurred and forecast remaining costs related to a cybersecurity incident, explain how these costs are being isolated from ratepayers, and discuss the impact of staff reassignments on operations and customer service.

1 Request IR-01: 2 3 4 5 6 For customers on Time-of-Use (TOU) or Net-Metering rates whose data was lost or estimated, please provide the specific methodology used to determine the "peak" versus "off-peak" consumption during the period of s...

AI summary The document outlines responses to three requests regarding billing methodologies during system unavailability, manual field interventions for demand resets, and customer-reported fraud incidents. It explains that TOU rates did not bill peak consumption during the period of system unavailability and that no costs were incurred for manual demand resets. No fraud or identity theft incidents have been reported since April 2025.

Please provide copies of any Direct-to-Customer communications sent specifically to those using equipment dependent on real-time measurements (TOU/Net-Metering) explaining why their specific billing functionality remains Unavailable or Del...

AI summary The response indicates that bill inserts were sent to customers in July and August, with specific communications targeted at Time-of-Use Rate Pilot participants. Net Metering customers do not rely on real-time measurements and had a high manual meter reading rate by August 2025.

Important Update: Time-of-Use Rate Pilot As a current participant in the Time-of-Use Rate Pilot, you are receiving this message to inform you that the rate pilot has been temporarily paused. Effective November 1st, your bills will indicate...

AI summary The Time-of-Use Rate Pilot has been temporarily paused, and participants will now be billed under the Standard Residential Service Rate until further notice, effective November 1st.

It's important to note that: - The Standard Residential Service Rate currently matches the Time-of-Use off-peak rate. - . Since you won't have peak hours, you'll pay a lower overall rate through the winter. - By staying enrolled in the rat...

AI summary The Standard Residential Service Rate is aligned with the Time-of-Use off-peak rate, offering lower winter rates and continued perks for enrolled participants. Resources for managing electricity use are available at nspower.ca/save.

Stay Informed When the Time-of-Use Rate Pilot is restored, we will notify you in advance so you can be prepared for the return of on-peak and off-peak rates. Thank you for your continued participation and interest in the rate pilot. 1

AI summary The document informs participants that the Time-of-Use Rate Pilot will be restored, with advance notification provided to prepare for the return of on-peak and off-peak rates. Participants are thanked for their involvement in the pilot.

Important Update: Time-of-Use Rate As a current participant in the Time-of-Use Rate Pilot, you are receiving this message to inform you that the rate pilot has been temporarily paused. Effective November 1st, your bills will indicate you a...

AI summary The Time-of-Use Rate Pilot has been temporarily paused, and participants will now be on the Commercial General Demand Rate until further notice. This update informs current participants and provides resources for managing electricity use.

What does this mean? While you remain enrolled in the Time-of-Use Rate Pilot, your power rate will temporarily reflect the Commercial General Demand Rate. This change will remain in place until we restore full functionality to operate the...

AI summary Enrolled participants in the Time-of-Use Rate Pilot will temporarily be charged the Commercial General Demand Rate until the pilot's functionality is restored. Participants will be notified at least 15 days in advance when the rate returns to the pilot rate.

Stay Informed When the Time-of-Use Rate Pilot is restored, we will notify you in advance so you can be prepared for the return of on-peak and off-peak rates. Thank you for your continued participation and interest in the rate pilot.

AI summary The document informs participants that the Time-of-Use Rate Pilot will be restored, with prior notification provided to prepare for the return of on-peak and off-peak rates. It acknowledges their participation and interest in the pilot.

What does this mean? While you remain enrolled in the Time-of-Use Rate Pilot, your power rate will temporarily reflect the Small Commercial Rate. This change will remain in place until we restore full functionality to operate the rate pilo...

AI summary Enrolled participants in the Time-of-Use Rate Pilot will temporarily be charged the Small Commercial Rate until the pilot's functionality is restored. Participants will be notified in advance (at least 15 days) when the pilot rate is reinstated.

Important Update on the Time-of-Use Rate Pilot As a current participant in the Time-of-Use Rate Pilot, you are receiving this letter, as we do not have an email on file or we were unable to successfully email you last week, to inform you t...

AI summary The Time-of-Use Rate Pilot has been temporarily paused, and participants will now be billed under the Standard Residential Service Rate until further notice, effective November 1.

It's important to note that: - The Standard Residential Service Rate currently matches the Time-of-Use off-peak rate. Visit nspower.ca/standard-rate to view rate details. - Since you won't have peak hours, you'll pay a lower overall rate t...

AI summary The Standard Residential Service Rate aligns with the Time-of-Use off-peak rate, offering lower winter rates for enrolled participants. Customers remain eligible for perks once the program resumes, without needing to reapply. Resources for managing electricity use are available at nspower.ca/save.

Stay Informed When the Time-of-Use Rate Pilot is restored, we will notify you in advance so you can be prepared for the return of on-peak and off-peak rates. Thank you for your continued participation and interest in the rate pilot. To ens...

AI summary The Time-of-Use Rate Pilot will be restored, and participants will be notified in advance. They are encouraged to update their contact information to stay informed about the pilot.

Important Update: Critical Peak Pricing Pilot Update As a current participant in the Critical Peak Pricing Rate Pilot, you are receiving this message to inform you that the rate pilot has been temporarily paused. Effective December 1st, yo...

AI summary The Critical Peak Pricing Rate Pilot has been temporarily paused, and participants will now be billed under the Small Commercial Rate. They remain enrolled in the pilot and will retain eligibility for perks once the program resumes.

What does this mean? While you remain enrolled in the Critical Peak Pricing Rate Pilot, your power rate will temporarily reflect the Small Commercial Rate. This change will remain in place until we restore full functionality to operate the...

AI summary Enrolled participants in the Critical Peak Pricing Rate Pilot will temporarily be on the Small Commercial Rate until the pilot's functionality is restored. Participants will be notified in advance (at least 15 days) when the pilot rate is reinstated.

Stay Informed. When the Critical Peak Pricing Rate Pilot is restored, we will notify you in advance so you can be prepared for the return of Critical Peak events and off-peak rates. Thank you for your continued participation and interest i...

AI summary The document discusses the restoration of the Critical Peak Pricing Rate Pilot and communication efforts to inform participants. It mentions that participants will be notified in advance and that letters were mailed to those who did not provide or had bounced emails.

1 ccount Nur nber Amo unt due Jun 05 i $400 .24 Rates April 6 (b) There is/was no CIS estimation routine for generation. Developing and deploying a new 7 estimation routine was not considered at the time of the cybersecurity incident. NS P...

AI summary The document discusses the lack of a CIS estimation routine for generation, the hiring of meter readers to obtain generation information, and the manual meter reading of net metering customers starting in early July 2025. It also notes the number of customers participating in a net metering program as of December 31, 2025.

4 Project: MV90 Restoration sk Name → Duration → Start → Finish → % Complete → ▲ MV90 Restoration 380 days Thu 5/1/25 Wed 10/14/26 67% ▷ Initiation 5 days Thu 5/1/25 Wed 5/7/25 100% ◆ Release 1 - MOC - MV90 for analog meter data retrieval...

AI summary The MV90 Restoration project, managed by NSP, involves multiple phases including initiation, planning, execution, and integration with the CIS. The project is 67% complete, with some phases fully completed and others ongoing.

What we collect and why: The type of personal information which we collect and maintain includes: - Name - Premise Address and Mailing Address - Email address - Telephone number - Identifying information such as your date of birth and info...

AI summary Nova Scotia Power collects personal information such as names, addresses, contact details, banking information, and energy consumption data. Smart meter data is used to improve service and provide energy insights. This includes details on power consumption patterns and participation in energy programs.

Minister of Energy – Accountability for Nova Scotia Power (NSEB M12600) NSPI Responses to NSEB Information Requests 1 Request IR-18: 21 Refunds can be issued for a variety of issues, including 22 customers who might have entered a larger a...

AI summary The text discusses refund scenarios and underpayment trends for Nova Scotia Power customers, noting an increase in the percentage of residential accounts in arrears. It also references the need for reports on trued-up bills and credit balances resulting from estimated usage.

2.0 SUMMARY OF RECOMMENDATIONS Based on the analysis summarized in this report, InterGroup makes the following recommendations to the Board: - Recommendation 1: InterGroup recommends NSPI be directed to update its staff training policies a...

AI summary InterGroup recommends several measures to NSP and NSPI, including updating staff training policies, enhancing privacy practices, conducting compliance audits, improving customer notifications, and managing credit monitoring services. These recommendations aim to improve cybersecurity, privacy, and customer communication following a data breach incident.

ort, Section 3.1, Pg 12. 4 M12273, Exhibit N-5 Refiled Incident Report, Section 3.2, Pg 14. 5 M12273, Exhibit N-5 Refiled Incident Report, Section 4. The Nova Scotia Energy Board initiated a proceeding to review the incident and NSP's resp...

AI summary The Nova Scotia Energy Board initiated a proceeding (M12273) to review an incident and NSP's response. NSP was required to submit an incident report by December 31, 2025. A separate proceeding (M12600) was created to investigate customer-service related issues arising from the 2025 NSP Cybersecurity incident, including privacy policies, billing accuracy, and communications with customers.

Significant changes in the Consolidated Balance Sheets between December 31, 2025 and December 31, 2024 include: Increase millions of dollars (Decrease) Explanation Assets Receivables, net $ 140 Increased due to timing of billing and receip...

AI summary The Consolidated Balance Sheets show significant changes between December 31, 2025 and December 31, 2024, including increases in receivables, income taxes receivable, and regulatory assets, as well as changes in liabilities and equity due to factors like timing of payments, capital investments, and regulatory deferrals.

Transition Risk: As government policy related to the environment, renewable energy, and decarbonization continues to shift, the Company is exposed to increased uncertainty and risk arising from policy, legal, regulatory, technology, and ma...

AI summary The Company faces transition risks due to evolving environmental policies, renewable energy mandates, and decarbonization efforts. These changes require significant capital investment and may affect customer demand, rates, and the Company's ability to recover costs. Insurance and legal risks are also increasing as carbon-emitting assets become harder to insure and face potential litigation.

Project Development and Land Use Rights Risk The Company's capital plan includes significant investment in generation, infrastructure modernization and customer-focused technologies. Any projects planned or currently in construction, parti...

AI summary The Company's capital plan involves major investments in generation and infrastructure, which face risks such as cost overruns, regulatory delays, and land use challenges, especially with Indigenous lands. Failure to secure land-use rights or regulatory approvals could lead to significant costs and make projects uneconomical.

M12600 – Minister of Energy – Accountability for Nova Scotia Power Incorporated I acknowledge receipt of your letter to the Energy Board on December 3, 2025, expressing concern about the number of Nova Scotians who are experiencing inaccur...

AI summary The Energy Board acknowledges a letter regarding NS Power's billing inaccuracies and lack of responsiveness following a cyber-attack. The Board will investigate the fairness of estimated billing, consumer protections, system restoration timelines, financial relief options, and potential penalties. It also references ongoing cybersecurity inquiries and independent assessments.

M12600 – Minister of Energy – Accountability for Nova Scotia Power This proceeding will review the reasonableness of NS Power's actions relating to the following: - a. Collection and retention of customer information - b. Measures implemen...

AI summary This proceeding reviews the reasonableness of NS Power's actions regarding customer information handling, fraud mitigation after a cybersecurity incident, billing accuracy, and impacts on operations and regulatory processes, including the transition to IESO Nova Scotia.

Ongoing Regulatory Matters As a result of the impacts noted above, several matters before the Board have been affected, including: • rates-related, - customer billing, - capital and ACE Plan, - financial reporting and statements, - Fuel Ad...

AI summary The document outlines how various regulatory matters before the Nova Scotia Energy Board have been impacted by an incident, including rates, billing, capital, financial reporting, and demand-side management. The Board is being kept informed of evolving impacts, and communication with stakeholders is emphasized.

Rates-Related Matters Rates-related matters have been affected by the Incident.

AI summary Rates-related matters have been impacted by the Incident, which has influenced various rate-related considerations and processes.

Time Varying Pricing On October 28, 2025, the NSEB issued its Decision regarding NS Power's Application for Approval of 2025/26 Time Varying Pricing Tariffs of October 1, 2025. The Company is considering compliance measures to address vari...

AI summary The NSEB approved NS Power's 2025/26 Time Varying Pricing Tariffs, and NS Power is addressing compliance measures. Progress has been made in restoring IT systems necessary for evaluating ELIADC and determining costs for PHP and One-Part RTP tariffs, with full system availability expected in November 2025.

Time Varying Pricing On October 28, 2025, the NSEB issued its Decision, M12499,[2](#page-3-0) regarding NS Power's Application for Approval of 2025/26 Time Varying Pricing (TVP) Tariffs of October 1, 2025. In its Decision, the Board direct...

AI summary The NSEB issued Decision M12499 on October 28, 2025, requiring NS Power to adjust its Time Varying Pricing (TVP) rates to align with the standard offer rate while system functionality is unavailable. The changes took effect on November 1, 2025, for Time-of-Use Tariffs and December 1, 2025, for Critical Peak Pricing Tariffs. NS Power is preparing a compliance filing and an update on its TVP Evaluation Report.

Extra Large Industrial Active Demand Control Tariff and One-Part RTP Tariffs Since NS Power's last monthly update, NS Power has re-established the connection between Hitachi's Portfolio Optimizer (PortOps) software and NS Power's network,...

AI summary NS Power has re-established connections with Hitachi's PortOps software and the PI data system to restore processes related to evaluating the ELIADC and determining the cost to serve PHP and One-Part RTP tariffs.

ecognize the remarkable efforts of Nova Scotia Power employees, who are also our customers. Their resilience and innovation have been critical in supporting our customers during this challenging time. While responding to this incident has...

AI summary Nova Scotia Power acknowledges the efforts of its employees and highlights investments in reliability. A General Rate Application was submitted, emphasizing the balance between affordability and reliability. The company cooperates with ongoing investigations and reaffirms its commitment to customer trust and correcting billing errors.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Time Varying Pricing Introduced Updated Updated...

AI summary The timeline for the Time Varying Pricing (TVP) and Time of Use - Real Time Pricing (RTP) projects has been adjusted. The Year 4 (2024/25) Evaluation Report for TVP is expected to be completed in Q2 2026, with all systems required for TVP administration expected to be restored by the end of Q3 2026. The RTP report is also expected to be completed in Q2 2026.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Time Varying Pricing Introduced Updated Updated...

AI summary The timeline for the Time Varying Pricing (TVP) project has been adjusted, with the Year 4 (2024/25) Evaluation Report expected to be completed in Q2 2026. The restoration of systems required for TVP, including AMI meter communications and My Energy Insights, is expected by the end of Q3 2026. The Time of Use - Real Time Pricing Tariffs project will have its report completed in Q2 2026.

PRELIMINARY ISSUES LIST The following issues will be dealt with in the public hearing on Board inquiry on Matter M12600 - Minister of Energy – Accountability for Nova Scotia Power, which is set to begin Monday, July 27, 2026: - 1. Privacy...

AI summary The preliminary issues list outlines topics to be discussed in a public hearing regarding Nova Scotia Power's accountability, focusing on privacy policies, governance, cybersecurity incidents, billing accuracy, and regulatory impacts.

FINAL ISSUES LIST The following issues will be dealt with in the public hearing on Board inquiry on Matter M12600 - Minister of Energy – Accountability for Nova Scotia Power, which is set to begin Monday, July 27, 2026: - 1. Privacy polici...

AI summary The final issues list outlines key topics for a public hearing on Matter M12600, focusing on privacy policies, governance, risk management, customer data handling, cybersecurity incident impacts, billing accuracy, and regulatory implications related to Nova Scotia Power.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Time Varying Pricing Introduced Updated Updated...

AI summary The document outlines adjustments to the completion timelines of several projects, including updates to Time Varying Pricing and Time of Use - Real Time Pricing Tariffs, along with the filing of the 2025 ELIADC Tariff Annual Report and the Renewable to Retail Information Report. These changes are accompanied by specific rationales, such as model availability and completion of PortOps modelling.

Billing Estimations and Accurate Measurement IR-1. For customers on Time-of-Use (TOU) or Net-Metering rates whose data was lost or estimated, please provide the specific methodology used to determine the "peak" versus "off-peak" consumptio...

AI summary The document requests clarification on methodologies for estimating peak and off-peak consumption for customers on TOU or Net-Metering rates, and inquires about the number of single-phase meters requiring manual intervention for demand resets and how associated costs are classified.

Request IR-2: - a) How does the CIS subroutine work for a customer with net-metering? - b) Why did the utility not consider providing estimated credits for customers with net metering? - c) How many net-metering customers does the utility...

AI summary Request IR-2 contains a series of questions regarding the CIS subroutine, net-metering credits, reconciliation of bills, and customer validation of energy usage data. The questions focus on operational procedures, customer billing, and cybersecurity impacts.

Request IR-3: - Please refer to the Net Metering 2025 Annual Report (Matter M12783) - At pages 7-8, the Report states: Please note that, due to the cyber incident, NS Power is still in - the process of recovering information on changes (e....

AI summary The document outlines a request (IR-3) for clarification regarding the accuracy and availability of data in the Net Metering 2025 Annual Report, including questions about whether data is actual or estimated, how estimates were made, and when lost data from 2020-2024 might be recovered due to a cyber incident.

Request IR-23: - In a letter to the Honourable Tom Taggart, MLA for Colchester North, Chair, Nova Scotia Standing - Committee on Natural Resources and Economic Development dated January 31, 2026, which - was attached to Monthly Update #5,...

AI summary NS Power discusses overpayment and underpayment scenarios following a cyber-incident, noting a decrease in refund requests and an increase in accounts in arrears. It highlights challenges with isolating actual overpayment and underpayment patterns and outlines steps taken to assist customers in arrears.

ncluding what type of personal information was collected, for what purpose). - 5. Measures implemented to mitigate risk to customers from fraud and identity theft following the cybersecurity incident. - 6. Whether any third-party service p...

AI summary The document outlines a series of questions related to a cybersecurity incident at Nova Scotia Power, focusing on data collection, fraud mitigation, third-party involvement, billing accuracy, and regulatory impacts. It also references a regulatory proceeding (M12273) and the Board's correspondence from February 6, 2026.

ncluding what type of personal information was collected, for what purpose). - 5. Measures implemented to mitigate risk to customers from fraud and identity theft following the cybersecurity incident. - 6. Whether any third-party service p...

AI summary The text outlines a series of questions and issues related to a cybersecurity incident at Nova Scotia Power, focusing on data collection, risk mitigation, third-party involvement, billing accuracy, and regulatory impacts. It also references a regulatory proceeding (M12273) and related correspondence.

Cybersecurity Incident - Monthly Update 8 Attachment 2 Page 1 of 5 Affected Regulatory Matters Report 2 - October 1 Report 3 - November 3 Report 4 - December 1 Report 5 - February 4 Report 6 - March 4 Report 7 - March 31 Report 8 - May 11...

AI summary This document provides an update on the progress of cybersecurity incident restoration efforts, specifically focusing on regulatory matters related to Time Varying Pricing (TVP) and Time of Use - Real Time Pricing (RTP) tariffs. It outlines the timeline for system restoration and report completion, with key milestones expected in Q2 and Q3 2026.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Time Varying Pricing Introduced Updated Updated...

AI summary The document outlines adjustments to the timeline for projects related to Time Varying Pricing (TVP), including the restoration of systems for TVP Tariffs by Q3 2026 and the filing of evaluation reports by June 30, 2026, and July 31, 2026, respectively. These changes are aligned with the 2026-2027 GRA and Board directives.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Time Varying Pricing Introduced Updated Updated...

AI summary The timeline for the Time Varying Pricing (TVP) project has been adjusted, with systems expected to be restored by Q3 2026. The Year Four Evaluation Report was filed on June 30, 2026, and the Year Five report will be filed by July 31, 2026. Stakeholder engagement sessions have been held to prepare for the 2026-27 TVP Season.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Time Varying Pricing Introduced Updated Updated...

AI summary The document outlines adjustments to project timelines related to Time Varying Pricing (TVP) and Time of Use - Real Time Pricing Tariffs. Key updates include the filing of EM&V reports and the restoration of systems by Q3 2026, with the 2026 RTP report expected in Q4 2026.

NOVA SCOTIA POWER PANEL 389 Questions, (Melanson) 1 estimation had to continue beyond the period that it did, 16 for customers. 17 And in reading the evidence, it Q. 18 appeared to me that there might not be very much done to 19 the existi...

AI summary The text discusses the limitations of the Customer Information System (CIS) in improving estimation accuracy for customers. The discussion highlights the complexity of the system and the lack of feasible modifications to enhance accuracy, such as using data from multiple weather seasons. A new CIS project is mentioned, with a 24-month delivery timeline upon regulatory approval.

a half years? A. (Williams) Yes, sir. That would be my understanding, that there was not an audit that specific the scope of which specifically would have encompassed this aspect of the Data Lake. But as I said, there the audit that we do...

AI summary The discussion revolves around data retention practices at Nova Scotia Power, specifically regarding the Data Lake and Network Attached Storage device. It mentions an audit conducted between 2021 and 2024 and the reliance on automated deletion periods for data management.

provide this type of notification. 1 Q. And in terms of the communication 12 for a residential customer from September the 1st to 13 November the 1st and they got a bill on November the 2nd, 14 all of those days in September and October wo...

AI summary The discussion revolves around how a residential customer's energy consumption is calculated during specific months, with a focus on whether days in September and October are treated as cold days, potentially affecting billing estimates.